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Managed Virtual Desktop Solution

Eliminate Hardware Refresh

RapidScale’s CloudDesktop helps extend the life of existing hardware by no longer relying on the local machine to perform tasks or run applications.

BYOD Compatible

Users can access their virtual desktop environments from any device including tablets, desktops, smartphones, laptops, thin and zero clients, and more.

Cost Effective

By combining compute, licensing, upgrades, management, and more into a simple monthly charge, businesses can reduce their capital spend and get the latest technology automatically.

Scalable

With a virtual desktop environment, businesses have the ability to rapidly add new users with the single click of a button – deploying the desktop and applications to anyone in the organization.

Dedicated Environment

Whether your industry requires a private environment to run your desktop or your applications are unique to your business, a private environment might be the best fit for you. Our CloudIntelligence team can design a private virtual desktop for your organization comprised of all your business applications. Your organization is in control of your private desktop and will be given permission to make changes to fit your needs. All your data is in a secure data center and can be accessed from any device with your authentication.

BYOD

Bring Your Own Device is changing the business world. Not only has it increased productivity and innovation, but it has also helped with employee satisfaction and cost savings.

RapidScale offers solutions that enable you to introduce BYOD efficiently and securely in your business. Our CloudDesktop and CloudOffice solutions are perfect for companies that want to embrace this new way of working.

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One-Stop Management

RapidScale works to identify and understand our clients’ management requirements and business operations. This allows our professionals to determine which best-practice approach is most beneficial and makes the most business sense. We manage your Desktop as a Service as much as you want or as little as you want with 24x7x365 support at your fingertips.

Freedom

You can get your applications on any device, anywhere. Take your CloudDesktop with you on your tablet, smartphone, laptop, desktop, zero client, or almost any other device. You now have the opportunity to be more flexible and productive because you can stay connected with your company and data while having the freedom to be away from the office. When you have the freedom to work in a way that suits you, your productivity will greatly increase.

Security

Your company’s security is a top priority of ours. Our enterprise-grade security team and software will protect your business from viruses, malware, and rogue employees at an infrastructure level. We provide 24x7x365 monitoring and support for your system so you can always be confident that your data is safe. Our strict data-protection policies ensure that your data is backed up and can be easily recovered when it is stored in our Tier 3 Class 1 data centers.

Flexibility

Desktop as a Service is changing the way people do business in the workplace. You’re no longer chained to your computer. Now you can focus on your core business and stay connected with a virtual company workspace that allows for complete collaboration, no matter where you are. RapidScale’s CloudDesktop is scalable and dynamic based on your application needs.

Building Your Managed Desktop Solution

CloudDesktop Premium

4 CPU / 8 GB RAM

Starting at $55

Ideal for power users including graphic designers, CAD graphics, video editing, etc.

CloudDesktop Business

2 CPU / 4 GB RAM

Starting at $40

Ideal for standard users with heavy usage of business applications, Web browsers, and multiple applications open at once.

CloudDesktop Basic

1 CPU / 2 GB RAM

Starting at $35

Ideal for users that mostly utilize Microsoft Office and Web browsers.

Standard Features

Enterprise Virtual Desktop 100%
Bring Your Own Apps 100%
Hybrid Deployment 100%
50 GB Storage 100%
Any App Integration 100%
Dedicated Bandwidth 100%
Tier 3, Class 1 Data Centers 100%
Data Encryption Transfer 100%
Low-Latency Application Delivery 100%
N +1 Redundant HVAC System 100%
Active Directory Integration 100%
Advanced Security and Compliance 100%
Enterprise Infrastructure 100%

Management Features

Advanced Management of Infrastructure Environment 100%
Dedicated Solutions Engineer 100%
Dedicated Project Manager 100%
24x7 End User Monitoring 100%
24x7x365 Virtual Desktop Support 100%
Automatic System Updates 100%
100% Service Level Agreement 100%
Design, Testing, and Implementation of Applications 100%
End User Troubleshooting 100%
System Patching 100%
End User Management and Administration 100%

Request a Quote for your Custom Bundled Solution


Choose Your Options




Your Information

The Benefits of Desktop Virtualization

It is obvious that we are in the center of a universal technology shift. With that being said, cloud computing, fueled by the move to 100% virtualized environments, represents an enormous platform change that is altering the current situation of IT. As this continues to gain momentum, IT strategies must be defined, planned against, and implemented in the context of this new world order versus continuing IT paradigms.

Desktop virtualization, or VDI, is a buzz word that has been floating around the IT community for quite a while now. A virtual solution is a cloud application that replaces physical resources with Web-based application interfaces. For example, VDI allows a user to log into their desktop (virtual, of course) via the Web browser or smart-device app and be able to access their files, documents, and whatever else is stored in their cloud-based desktop.

RapidScale’s CloudDesktop solution is built to deliver a robust and flexible private virtual desktop environment for your users to maximize mobilized productivity within a secure environment. Thanks to its modular and portable design, RapidScale’s engineers have the flexibility to build a powerful and secure platform for your organization to carry out day-to-day tasks from a dedicated set of resources.

CloudDesktop provides a full desktop solution by delivering applications specific to any business requirement. RapidScale has the ability to package complex applications with in-depth licensing procedures to allow a much wider variety of applications to be integrated into an environment. We offer enterprise or custom application packaging as an approach to customizing the virtual environment to meet customer expectations. Delivered in a Windows interface, CloudDesktop comes with  the add-ons needed for a traditional Windows experience including Java, Flash, Silverlight, AV and AM protection, etc.

Your company’s security is our top priority. Our enterprise-level security team and software will protect your business from viruses, malware, and rogue employees at an infrastructure level. We provide 24/7 monitoring and support for your system. Our strict data protection policies ensure that your data is backed up and can be easily recovered when it is stored in our Tier 3 data centers. These data centers feature full redundancy and best-of-breed solutions from leading companies including Cisco, Citrix, HP, Microsoft, NetApp and VMware.

RapidScale’s CloudDesktop is scalable and dynamic based on your application and storage needs. By using a service that is hosted virtually, you have the freedom to scale up or down according to your constantly changing business specifications. Your organization is in control of your private desktop, and will be given permission to make changes to fit your needs. Our CloudPortal Services Manager allows IT teams to manage their end users’ CloudDesktops internally and control their platform.

Learn More about CloudDesktop

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Expand Your Cloud Knowledge

RapidScale’s CloudUniversity

Expand your knowledge of how the cloud works, how it can benefit your business, the different cloud solutions, and much more. RapidScale’s CloudUniversity makes it simple to develop your understanding of the cloud.

Any Device, Anywhere

With CloudDesktop, you can get your applicaitons on any device, anywhere. Access your CloudDesktop via PC, Mac, Linux clients, tablets, thin clients, zero clients, smartphones, and almost any other device. As long as you have an Internet connection, you are able to connect with your CloudDesktop. Desktop as a Service is changing the way people do business in the workplace, as you are no longer tied to your computer. CloudDesktop is the next generation computer. Our global network and expertise in delivering applications via state-of-the-art software technologies on any device is why RapidScale is the leader in Desktop as a Service. When it comes to the “why” for an end user, it’s simple: applications are what matter and we deliver them better than anyone in the industry. Check out the CloudDesktop Features.

Dedicated Environment

Whether your industry requires a private environment to run your desktop or your applications are unique to your business, a private environment would be the best fit for you. RapidScale’s CloudIntelligence team can design a private virtual desktop for your organization comprised of all your business applications. Your organization is in control of your private desktop and will be given permission to make changes to fit your needs. All your data is in a secure data center and can be accessed from any device with your authentication.

Multi-tenant Environment

This environment is perfect for SMB customers. Organizations will be in a multi-tenanted, locked down environment which will be designed for business needs. This environment includes typical business applications in a virtualized environment. Your desktop can be accessed through the Citrix Receiver on any device. Your information is stored safely and is always encrypted.

Cost-effective

One of the key benefits of virtual desktops is that Desktop as a Service can dramatically reduce the total cost of ownership (TCO) compared to traditional desktops. According to an IDC white paper, Desktop as a Service can reduce hardware Capital Expenditure (CAP-EX) by 56% annually and also reduce the Operating Expenditure (OP-EX) annually.

When deciding between CloudDesktop and refreshing traditional hardware, you will find that CloudDesktop costs 2 times less. Plus, it keeps PCs living longer due to its inability to get viruses, lack of a local hard disk, and reduced power consumption. When a new upgrade is available, our technical team tests and re-tests all upgrades before launching the latest version of the software to make sure there are no bugs or glitches. Avoiding expensive updates and upgrades are two of the most prevalent benefits to CloudDesktop.

Mobility

Eliminate the adrenaline rush when you realize you forgot your USB stick with your presentation on it at home. When you leave home, hibernate your desktop and open it right back up once you step foot in the office. You will never have to worry about forgetting a file or project again.

You can access your CloudDesktop from any smartphone, tablet, laptop, desktop, thin client, or any other Web-ready device. This means that no matter where you are and what you are using, you are only a click away from your entire desktop. There is nothing more convenient than having whatever you need, right when you need it.

Encrypted Data Transfer

RapidScale’s infrastructure is secured through SSL encryption at 2048-bit. Our software applications are streamed and hosted through Citrix XenApp using 256-bit AES encryption.

Citrix Receiver

Citrix Receiver is an easy-to-install client software that lets you access your documents, applications and desktops from any of your devices including smartphones, tablets, and PCs. As an employee you use multiple devices on a daily basis and crave a way to get access to all of your work content, such as apps and documents, to help you get your job done.

Better Security

There is nothing worse than the fear of downloading viruses, getting hacked, or having your computer lost or stolen. CloudDesktop eliminates all risks because there is no sensitive information stored on any hard drives. If your computer gets hacked or stolen, no information can be at risk.

The biggest perk of CloudDesktop is that malicious files and viruses are not able to infiltrate virtual desktops. This means that using your CloudDesktop is not only more convenient, but it is also exponentially safer.

Disaster Recovery

Do not worry about your computer crashing or losing your sacred data. With CloudDesktop, you get the convenience and peace of mind of a disaster recovery plan that gets you up and running in no time. Plus, you reduce the need to manage your IT and worry about continuous backup being done.

Flexibility

New CloudDesktops can be created, installed, and ready to use quickly. Instead of checklists, high costs, new software, uploads, downloads, and everything else that goes into setting up a new computer, you have the ability to create and be set up in a matter of minutes, not days. Plus, CloudDesktop is completely scalable without additional CAP-EX.

CloudDesktop Tech Specs

AnyDevice: RapidScale’s unique AnyDevice service allows you to use any device to connect to your cloud desktop-your existing PC, dummy terminal, smartphone, tablet, or other computing device.

AnyConnect: Our proprietary AnyConnect technology allows you to connect to RapidScale’s desktop cloud anyway you want-Public IP, IPSEC VPN, Layer-2 Cross-connects, MPLS, or point-to-point.

AnyImageTM: Import any PC image in use today into the RapidScale desktop cloud. You can run any application you run on your PC on our cloud from Microsoft Office, to ERP and web applications, to Adobe Photoshop.

100% Availability Pledge: RapidScale has built a state-of-the-art infrastructure that offers high availability and a 100% uptime guarantee.

Hybrid Architectures: Our flexible architecture allows RapidScale to integrate into your existing network and with existing servers, firewalls, or appliances; allowing you to deploy your desktops with RapidScale and leave your servers in-house.

Performance: Enhance and increase application performance, computer uptime, and speed by moving to Desktop as a Service with RapidScale.

Save Money: Extend the life of your existing PCs by moving the processing to the cloud. Eliminate the headaches of PC refresh cycles and convert your unpredictable desktop expenses to predictable desktop expenses.

Security: Improve security by safeguarding important organizational information, thus ensuring that lost laptops will not lead to lost secrets.

Pay As You Go: Pay for only the desktops you use via an easy-to-understand pricing model with no surprises.

CloudDesktop Tech Specs: Infrastructure

Physical Hardware: Blade servers, 10Gb fabric interconnects, border routers, SAN arrays

    • Blade Servers: The vast majority of our infrastructure runs on Cisco UCS Blade Chassis. Cisco’s unified computing solutions give us the control and flexibility we need to operate an enterprise-grade environment while still giving us the flexibility to introduce different hardware vendors down the line when the hardware market changes.
    • Fabric Interconnects: Our entire virtualized infrastructure is tied together with Cisco 10 gigabyte fabric interconnects, specifically designed for tying high performance computing systems together. These are all managed through the Cisco UCS Manager, and occasionally by hand from a command line interface when necessary. Careful planning by our certified and experienced architects ensures that utilization never exceeds 80% of network capacity or any other resource, ensuring that there is always plenty of capacity for your applications.
    • Border Routers: We use Cisco routers as gateways into our infrastructure. Our border routers are specifically configured and templated for later use with the specific purpose of ensuring efficient communication as well as preventing and neutralizing a variety of attacks from malicious organizations.
    • SAN Arrays: RapidScale’s storage infrastructure is built completely on NetApp controllers and storage shelves. NetApp’s unique and innovative file system allows for the highest level of performance available on the market by managing its own filing system and offloading administrative functions onto the SAN, thus freeing up compute on the rest of the infrastructure. We utilize SATA, SAS, and SSD storage platforms to allow clients to choose between performance driven or cost effective solutions that best fit your applications.

Virtual Hardware: VMware hypervisor

    • VMware Hypervisor: Just like the rest of the products we choose to run in our infrastructure, VMware dominates its industry in terms of performance, flexibility and an intuitive management system that is persistently updated with widespread improvements with each iteration. VMware meets and exceeds our needs for a reliable and intelligent virtual server management system that gracefully integrates redundancy, failover, and high availability, even when spread out over large geographical areas. VMware gives us the ability to set reservation pools for dedicated performance or release your organization into our load balanced public resources cluster allowing for large bursts of performance when high demand is placed on the system.

Operating Systems: Windows Server 2008 R2 operating systems

    • Windows Server 2008 R2: The Windows operating system single-handedly changed the face of the computing industry about 20 years ago with the graphical user interface being deployed in an enterprise solution for businesses. To this day, Windows represents a common medium from which users can interact with systems and feel comfortable carrying out their daily tasks and avoid sending them into culture shock by replacing that common look and feel with a proprietary operating system. By using Windows operating systems, we can ensure compatibility with the vast majority of enterprise application systems. Windows is already designed and built to provide secure and reliable enterprise-grade end user experience while providing the tools to ensure maximum productivity.

Application Orchestration: XenApp 6.5, ThinApp, and Numecent

    • The purpose of the previous layers is to host and maintain the final layer: the application layer. CloudDesktop comes with all of the typical add-ons needed for a traditional Windows experience, like Java, Flash, Silverlight, AV and AM protection, etc. Thanks to recent improvements in application packaging technology, we have the ability to package complex applications with in-depth licensing procedures to allow a much wider variety of application to be integrated into our environment. In the near future, this will include plug-in streaming on a per user basis, allowing for a truly emulated workstation environment. We utilize several tools for application management, including XenApp application and desktop orchestration, along with ThinApp and Numecent application packaging delivery platforms.

Applications: Word, Excel, Outlook, PowerPoint, Acrobat, etc.

Our CloudDesktop product is built to deliver a robust and flexible virtual desktop environment for your users to maximize security and mobilized productivity. Thanks to its modular and portable design, our engineers have the flexibility to build a powerful and robust platform under which your organization can carry out day-to-day tasks under a dedicated set of resources.

There are several layers to our CloudDesktop product set, most of which share a common genome with our CloudOffice product set. Our CloudDesktop infrastructure consists of the following layers from hardware to presentation:

  • Physical Hardware: Blade servers, 10Gb fabric interconnects, border routers, SAN arrays
  • Virtual Hardware: VMware hypervisor
  • Operating Systems: Windows Server 2008 R2
  • Application Orchestration: XenApp 6.5, ThinApp, and Numecent
  • Applications: Word, Excel, Outlook, PowerPoint, Acrobat, etc.

Border Routers

We use Cisco routers as gateways into our infrastructure. Our border routers are specifically configured and templated for later use with the specific purpose of ensuring efficient communication as well as prevent and neutralize a variety of attacks from malicious organizations.

SAN Arrays

Our storage infrastructure is built completely on NetApp controllers and storage shelves. NetApp’s unique and innovative file system allows for the highest level of performance available on the market by managing its own filing system and offloading administrative functions onto the SAN, thus freeing up compute on the rest of the infrastructure. We utilize SATA, SAS, and SSD storage platforms to allow clients to choose between performance driven or cost-effective solutions that best fits your applications. CloudOffice runs entirely on SATA which provides more than enough bandwidth for the application demands of this product.

Blade Servers

The vast majority of our infrastructure runs on Cisco UCS Blade Chassis. Cisco’s unified computing solutions give us the control and flexibility we need to operate an enterprise-grade environment but still give us the flexibility to introduce different hardware vendors down the line when the hardware market changes. The CloudOffice cluster runs on dual octo-core Intel Xeon processors with at least 256GB or ram per blade.

Applications

The entire purpose of the previous layers is to host and maintain the final layer: the application layer. CloudDesktop comes with all of the typical add-ons needed for a traditional Windows experience including Java, Flash, Silverlight, AV and AM protection, etc. Thanks to recent improvements in application packaging technology, we have the ability to package complex applications with in-depth licensing procedures to allow a much wider variety of applications to be integrated into our environment. In the near future this will include plug-in streaming on a per user basis allowing for a truly emulated workstation environment.

Fabric Interconnects

Our entire virtualized infrastructure is tied together with Cisco 10 gigabyte fabric interconnects, specifically designed for tying high performance computing systems together. These are all managed through the Cisco UCS Manager, and by hand from a command line interface when necessary. Careful planning by our certified and experienced architects ensures that utilization never exceeds 80% of network capacity or any other resource, ensuring there is always plenty of capacity for your applications.

VMware Hypervisor

Just like the rest of the products we choose to run in our infrastructure, VMware dominates its industry in terms of flexibility and an intuitive management system that is persistently updated with widespread improvements with each iteration. VMware meets and exceeds our needs for a reliable and intelligent virtual server management system that gracefully integrates redundancy, failover, and high availability, even when spread out over large geographical areas. VMware gives us the ability to set reservation pools for dedicated performance or release your organization into our load balanced public resources cluster allowing for large bursts of performance when high demand is placed on the system.

Windows Server 2008 R2

The Windows operating system single-handedly changed the face of the computing industry about 20 years ago with the graphical user interface being deployed in an enterprise solution for businesses. To this day, Windows represents a common medium from which users can interact with systems and feel comfortable carrying out their daily tasks. Avoid sending them into culture shock by replacing that common look and feel with a proprietary operating system. By using Windows operating systems, we can ensure compatibility with the vast majority of enterprise application systems. Windows is already designed and built to provide secure and reliable enterprise-grade end user experience while providing the tools to ensure maximum productivity.

Application Orchestration: XenApp, ThinApp, and Numecent:

We utilize several tools for application management: XenApp application and desktop orchestration along with ThinApp and Numecent application packaging delivery platforms. For desktop access we use the Citrix ICA protocol which has developed a reputation as the most efficient protocol in the industry, providing a premium end user experience at just over 100kbps of network utilization. XenApp allows us to efficiently manage large application presentation farms. Citrix offers its own packaging solution that we use to stream different applications that are best suited to this utility. ThinApp and Numecent offer a more robust, in-depth packaging solution than the Citrix utility and have the ability to sandbox the “appdata local” folder and other folder data locations. Numecent actually takes things a step further by intercepting system calls and integrating applications at a kernel level.

What is the difference between CloudDesktop and my regular desktop?

There are many differentiators including advanced security, redundancy, manageability, and more. RapidScale’s CloudDesktop replaces a client’s physical IT infrastructure by moving all the customer’s applications to the Cloud. This eliminates the need for the client’s IT team to maintain and support the physical hardware. CloudDesktop is fully scalable and creates a virtual company workspace, allowing users to remain connected to their data and each other at all times. The desktop environment is accessible for users in any location, on any Internet-compatible device. Your employees will be working in an enterprise-grade environment that is controlled and monitored 24x7x365. Additionally, all your data will be backed up in the cloud securely. With our CloudDesktop, you will have a solution that supports collaboration and mobile workforces from any device, with any app, anywhere.

What is BYOD and how does it work with CloudDesktop?

BYOD stands for Bring Your Own Device. It’s a growing trend in which organizations allow their employees to use personal devices for work purposes. CloudDesktop supports this trend as it enables users to use essentially any computing device to access their business data – this includes items like laptops, tablets and smartphones. CloudDesktop is perfect for companies wanting to embrace BYOD because it helps increase productivity and innovation while keeping costs low and security high.

What’s the difference between the dedicated and multi-tenant CloudDesktop solutions?

You have the option to run in a dedicated or multi-tenant environment. If your industry requires a private environment due to extremely sensitive data, like in the healthcare industry, or your applications are complex and designed uniquely for your business, a dedicated CloudDesktop environment would best fit you. Your organization remains in control of your solution. Our multi-tenant, or public, environment is perfect for SMBs. This is a more cost efficient option in which clients share the computing resources with other customers. The data will still remain secure and you receive major scalability that will accommodate your constantly changing business needs.

How do my business applications factor into the CloudDesktop service?

RapidScale can integrate your existing applications into your CloudDesktop solution, supporting them within the cloud. We are able to implement and support 97% of applications in the cloud. If you are looking for a new set of apps for your business, we can help either find or design the perfect ones for you. The virtual desktop environment will be comprised of all the applications you need. Citrix Receiver is an easy-to-install client software that will allow you to access these business applications, as well as your documents, from anywhere, on any device. This allows for the amazing flexibility of the CloudDesktop solution.

What is the ideal size customer for CloudDesktop?

100+ users – CloudDesktop can have unlimited users with multiple locations.

Can I run CloudDesktop on any device?

Yes. All devices that can connect to the Internet and support the Citrix receiver (either via desktop browser or via the downloadable App – i.e. Apple App Store or Google Play Store) are available to run CloudDesktop. This includes thin and zero clients.

How do I know my data is secure?

RapidScale delivers nothing but the highest quality protection for your data and information. We’ve equipped ourselves with the best-in-breed, geographically diverse, SAS70, SSAE 16 Tier 3, Class 1 data centers to hold your sensitive information for safe, encrypted storage. These facilities have fault-tolerant site infrastructure with electrical power storage and distribution facilities with expected availability of 99.995%. The cooling equipment is independently dual-powered with multiple independent power distribution paths. They feature dual redundant UPS battery systems with multiple diesel generators to power the facility for seven days without primary power from utilities. The data centers also feature on-site security guards, exterior security systems, biometric systems, digital surveillance and recording, earthquake resistance, and key card protocols. Data is replicated to our data centers multiple times a day, based on the customer needs. We also provide government-grade AES-256 encryption.

How does CloudDesktop save me money?

Quite simply, the time and money that go into traditional IT operations can be eliminated. With CloudDesktop, you move from a capital expenditure model to an operating expenditure one. This means that rather than trying to predict what resources your business will need in the future, you simply get exactly what you need, when you need it. Additionally, you save on infrastructure as you use computing resources that are remotely hosted. You don’t need to invest in the most powerful computers to use the virtual desktop successfully. All the device needs to connect to this workspace is efficient Internet access, allowing you to save on your computing equipment. You will also save on installation, storage, maintenance, extra manpower and upgrades, as we also take on these responsibilities and costs.