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RapidScale’s Hosted Exchange Solution for Businesses

Anywhere, Anytime Email

RapidScale’s CloudMail provides secure, cloud-based Hosted Exchange solutions to businesses of all sizes. Access email from any device, anywhere in the world.

Anti-Spam and Anti-Virus

With tons of add-ons, CloudMail can provide businesses with customized solutions such as anti-spam and anti-virus, compliance, secure messaging, and much more.

Active Directory Integration

CloudMail fully integrates with existing Active Directory configurations to provide a simple and synchronized migration to your cloud solution.

Collaboration

Enhanced collaboration with Hosted Exchange makes it simple for teams to share calendars or scheduling all through Outlook, Web-based Exchange, or any other email client.

Flexibility

  • Reduce costs
  • Receive tools to simplify deployment experience
  • Drive down cost of storage
  • Hardware virtualization consolidates multiple underutilized physical servers
  • Users get more control
  • More efficient Help Desk
  • With unified messaging, users have more convenient access to voice mail messages

Save Money, Receive Support

  • Remove budgeting burden
  • Enhance end user experience
  • Affordable per-user cost
  • Benefit from the latest version of Microsoft Exchange
  • Stay up to date with technology and licensing
  • 24x7x365 support with Sr. Cloud Consultant to oversee your account

It’s Easy

Exchange 2013 makes it easier to protect both your data and messaging system. Plus, with a familiar Web-based experience, Exchange allows you to experience more flexibility and accessibility from wherever life takes you. Your inbox automatically updates with ActiveSync to keep your data up to date and accurate. Email holds much of the information businesses use daily, making the need to easily preserve and search this information essential. Exchange 2013 offers searchable, legally-compliant email archiving for all users. Plus, Exchange 2013 offers improved storage performance and new resiliency features so users can have bigger and more reliable mailboxes without an increase in cost. Keep track of everything important with fast and accurate searchability accompanied with a smooth user experience.

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Archiving, Retention, Discovery

Microsoft Exchange introduces built-in integrated email archiving, retention and discovery capabilities that save costs and simplify the process of preserving business communications. Our Hosted Exchange solution delivers on the capabilities demanded by mobile workforces. Access your business email, calendar and contacts on your PC, smartphone and Web browser so they can go where you go. You remain in control of your solution by tailoring it to your needs and ensuring your communications are always available.

Outlook Web App

Outlook Web App in Microsoft Exchange helps users be more efficient and productive across platforms and locations by giving them access to email, voice mail, instant messaging, SMS text messages and more inside all popular browsers. Users can stop switching between applications and make their communications experience more powerful within the Outlook Web App. Reduce complexity for your users, and instead, offer secure access for multiple approved applications.

Advanced Security

Microsoft Exchange combines built-in anti-spam and encryption technologies with an advanced anti-virus infrastructure for efficient management of a wide range of security threats. You will see a high standard of physical and digital security for your data as it receives reliable monitoring and support from our team. We guarantee 24x7x365 uptime and provide 100% US-based support for our clients. We are dedicated to providing you with first-class support.

Management Tools

While email is critical to your business, managing your Exchange server in-house can be expensive, time consuming and full of hassles. Working with an external service provider can help you eliminate those headaches and take advantage of the full functionality of your Microsoft Hosted Exchange Server. Benefit from the latest version of Microsoft Exchange and receive the latest software and security updates. With CloudMail, you will save short- and long-term costs while receiving superior support from our team.

Building Your Managed Hosted Exchange Solution

Hosted Exchange

Multi-Tenant

Starting at $4

Hosted Microsoft Exchange provides business-class email, calendar and contacts to your PC, phone, and Web browser. RapidScale Hosted Exchange offers a high standard of physical and digital security for your information while providing the control you want and the reliability your business needs.

Enterprise Hosted Exchange

Private/Dedicated

Starting at $6.50

RapidScale’s Enterprise CloudMail provides organizations with Hosted Microsoft Exchange in a private/dedicated environment. This increases the level of control and customizability an organization has within its environment while still providing secure, global access to email on any device.

Standard Features

50 GB Mailbox 100%
Universal Inbox 100%
Policy Management 100%
Simplified Task Delegation 100%
ActiveSync 100%
Web-Based Interface 100%
IRM Policies and Support 100%
100% Service Level Agreement 100%
Microsoft Exchange Version Upgrades 100%
Basic Anti-Spam and Anti-Virus 100%

Management Features

End-User Troubleshooting 100%
End-User Device Setup 100%
Licensing Management 100%
Application Management 100%
Exchange Server Management 100%
Patches and Upgrades to Server 100%
Managed Backups 100%
24x7x365 Support 100%

Customize Your Solution with a Fully Loaded Environment


Choose Your Options




Your Information

Lower Costs

With CloudMail, our goal is to remove the budgeting burden from clients and enhance the end-user experience. At an affordable per user cost, your organization can benefit from the latest version of Microsoft Exchange and stay up to date with technology and licensing. Plus, with 50GB per mailbox, your employees will no longer have issues with mailboxes filling up and the need to purchase additional storage space.

Secure

CloudMail is built on a secure and durable technology platform with industry-recognized certifications and audits. Exchange 2013 features automatic encryption at both the channel and message levels to help control access to data and ensure trusted communications both inside and outside the network. Eliminate the risk of single-points of failure with an on-premises Exchange solution by moving to CloudMail. Hosted Exchange allows you to benefit from built-in Disaster Recovery and Business Continuity features.

Simple Migration

RapidScale uses one of the world-leading enterprise migration tools as a solution. Migrating to our Exchange infrastructure is highly beneficial to customers in various ways. Our infrastructure is hosted in multiple Tier 3, Class 1 data centers with full redundancy. Exchange mailboxes come standard with 50GB of storage.
RapidScale’s management interface is also available depending on customer structure, webmail access, and more.

CloudMail Add-Ons

The Secure Messaging platform is a cloud-based solution for securing and tracking email, file sharing, and data leak protection. It enables internal and external users to send, track and receive messages and documents securely on any device (BYOD), anytime, anywhere.

The Secure Messaging platform is being adopted by the SMB, enterprise and government sectors. It was designed to replace complex, traditional encryption products as an easy cloud solution.

In the Cloud

The Secure Email platform is offered as a service (Cloud On-Demand). It is compatible with any email address or email server such as Hosted Microsoft Exchange. It offers a zero download approach for all senders and recipients. It does not replace existing email servers or current email addresses. New recipients are automatically invited to join the customer-branded Secure Portal as a ‘Guest User’, free of charge. An optional Cloud Gateway offers enterprise-grade protection for small and large deployments.

Key differentiators:

  • Simple cloud deployment without hardware installations and seamless integration with existing email infrastructure
  • Superior end-user experience drives rapid product adoption
  • Functionality such as message tracking, For Your Eyes Only and policy controls are backed by seven granted USPTO patents
  • With the Secure Messaging platform, users don’t have to swap out familiarity and simplicity for security. In fact, we insist that users continue to use their existing email addresses and programs – just the way they are

RapidScale Archive

Securely captures and preserves email, instant messaging (AOL, MSN, Yahoo!, Google Talk), BlackBerry, Bloomberg, Thomson Reuters, Pivot, ICE Chat (formerly YellowJacket}, social media (Linkedln, Twitter, Facebook) and more.

Compliance Reviewer

Complete message supervisory system that is configured to enforce and monitor your supervisory policies and procedures.

Audit and eDiscovery

Solutions are readily accessible within RapidScale Archive, providing efficient online tools for collaboration, case management and responses to legal data requests.

Search

Provides users with 24/7 “anywhere access” to their messages via BlackBerry, iPhone, iPad, Android, Outlook and the Web.

Message

RapidScale’s flagship messaging and unified collaboration communications service, designed to address the messaging, federation, compliance, privacy and security needs of firms in regulated industries.

This is an anti-spam service that puts a filter between the Internet and your mail servers. Email messages are routed through our anti-spam and anti-virus servers which employ a number of sophisticated detection methods, updated continuously, to ensure you get the legitimate messages you want without the spam and viruses you don’t. With CloudMail’s anti-spam and anti-virus features, there is no on-site hardware or software required and setup is easy: a simple change to your MX records is all it takes to get started. You’ll receive a daily Held Spam Report to see the spam you’re (not) missing. You can also find and restore any legitimate messages we might mistake for spam. To make CloudMail’s anti-spam and anti-virus even more effective, the service also allows you to adjust your settings to add or block other senders automatically.

Features & Benefits:

  • Real-time protection from today’s IT threats
  • Simple implementation
  • No hardware or software installation
  • Inbound and outbound email protection
  • Daily Held Spam Reports
  • User-level filter permissions
  • 99% effectiveness in blocking spam and viruses

In-House vs. Hosted Exchange

Microsoft Exchange has become the gold standard for business email. It increases productivity and successfully keeps people connected around the world. However, traditional Exchange is often out of reach for small businesses or organizations with limited resources due to high costs, hardware requirements, and management responsibilities.

Email is a critical business resource, and that’s why it’s important to make sure you have the best system in place. Enter Hosted Exchange.

Hosted Exchange is the best option for businesses that want to harness the power of an Exchange solution but don’t want to deal with the costs or hassles. This is becoming the preferred option for business email.

Learn More about CloudMail

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Expand Your Cloud Knowledge

RapidScale’s CloudUniversity

Expand your knowledge of how the cloud works, how it can benefit your business, the different cloud solutions, and much more. RapidScale’s CloudUniversity makes it simple to develop your understanding of the cloud.

We guarantee 24x7x365 uptime and provide 100% US-based support to our clients. Our Cloud Engineers and Senior Cloud Consultants are all internal employees and are dedicated to providing you with first-class support, as seen below in our Cloud Mail Features. RapidScale’s Cloud Mail Features and service differ from its competitors in that we not only help our clients save short- and long-term costs, but also include support with our services. Below in our Cloud Mail Features are some of our differences:

Exchange 2013

Exchange makes it easier to protect both your data and messaging system. With Exchange 2013, you get:

  • Automatic encryption at both the channel and message levels to help control access to data and ensure trusted communications both inside and outside the network.
  • Multi-layered, anti-spam filtering comes with continuous updates to help guard against increasingly sophisticated spam and phishing threats
  • To protect against malware, leading anti-virus solutions can be integrated throughout the Exchange 2013 network

Save Money

At an affordable per-user cost, your organization can benefit from the latest version of Microsoft Exchange and stay up-to-date with technology and licensing. All of our hardware is patched with the latest security updates. All of our software is completely up to date. Eliminate the headaches in your organization with coordinated upgrades and budgeted costs towards resources completing upgrades/updates. You will no longer experience a lack of support or downtime from upgrade failures/issues and users will be able to focus on their main role.

Low Cost

At an affordable per user cost, your organization can benefit from the latest version of Microsoft Exchange and stay up-to-date with technology and licensing.

Large Mailbox Sizes

At 25GB per mailbox, your employees will no longer have issues with mailboxes filling up.

Large File Attachments

CloudMail can support up to 20MB file sizes both ingoing and outgoing, making it easy to send pictures, videos, and large documents.

Secure

Secure and durable technology platform with industry-recognized certifications and audits. Microsoft Exchange combines built-in anti-Spam and encryption technologies with an advanced anti-virus infrastructure for efficient management of a wide range of security threats.

Fast Deployment Time

Add users easily through our CloudPortal as needed. Initial migration and installation can be done within 30 days. Expedites are also available.

Eliminate Hardware Refresh

We provide pay-as-you-go pricing, which eliminates hardware acquisition costs and allows you to pay only for the capacity you need. We do all of the hardware management, so you can focus on higher-value activities rather than replacing hard drives.

Benefits of Using RapidScale’s CloudMail Services

  • Project Management and migration is provided to clients from start to finish
  • Hosted Exchange 2013
  • Seamless Outlook 2003 to 2013 Upgrade
  • Data is 100% retained and migrated
  • Web App included at no additional cost
  • Microsoft Forefront content filtering
  • Unlimited ActiveSync sessions
  • Citrix Portal Control Panel
  • Used for end-user administration
  • 24x7x365 Help Desk Support
  • Hosted in RapidScale’s Tier 3 Class 1 data centers
  • Fully redundant power, cooling and network
  • 25GB mailboxes included by default
  • Unlimited Bandwidth
  • Data redundancy is provided with the service at no additional cost
  • Access to email using different sources of technology such as:
  • Smartphone
  • iPad
  • Laptop/PC
  • Outlook Web App
  • Web-based email experience
  • Encryption
  • Intra-organizational
  • Inter-organizational
  • IRM Support
  • S/MINE support
  • Anti-spam
  • Anti-virus
  • Email archiving and retention

Mail Advantages

With RapidScale’s Infrastructure as a Service solution, CloudMail, our goal is to remove the budgeting burden from clients and enhance the end-user experience. Part of our service is to analyze our client’s organizational needs and to provide suggestions toward improving budgeting. Here are some fees that RapidScale helps reduce/remove:

  • Hardware and Software
  • Maintenance
  • Equipment Refreshes
  • Upgrades/re-purchasing conducted every 3 years on average
  • Upgrades
  • All of our hardware is patched with the latest security updates
  • All of our software is completely up to date
  • No more headaches in your organization with:
  • Coordinating upgrades
  • Budget costs toward resources completing upgrades/updates
  • Lack of support due to upgrade failures/issues, which also results in downtime
  • Limiting users from their main role to complete upgrades

Outlook Web App

Exchange 2013 and Microsoft Outlook Web App deliver a rich, familiar web-based email experience
that allows you to:

  • Access email, voice mail, instant messages, and SMS text messages directly from your inbox using any of the major web browsers (Internet Explorer, Safari, Firefox, and Chrome)
  • Use Conversation View to see messages in context, making it easier to manage email more efficiently and reduce inbox overload
  • Share your calendar with colleagues both inside and outside the organization
  • Check other users’ availability with the presence indicator and choose the best mode of communication—email, instant message, or SMS Familiar Features

Universal Inbox

  • Voice mail preview: Outlook Web App gives users new and better ways to manage their voice mail. Speech-to-text previews of voice mail messages let users read voice mail without calling in or having to listen to the whole message. This enables users to get voice mail even if they are in a meeting or otherwise unable to call in to the phone system.
  • SMS sync: Exchange ActiveSync now provides the ability to send and receive SMS text messages from Outlook and Outlook Web App. Incoming messages, sent via Exchange ActiveSync to the user’s mobile device, will be seen in the usual SMS message location on the phone as well as the email inbox in Outlook Web App.
  • View/Set Status: In the Outlook Web App, colorful indicators in the contact list let users know if contacts are available to chat or not. This lets users choose the communication mode that will help them get the information they need most efficiently. Outlook Web App users can set their own status so other users on the network know if they are available to chat.
  • Instant messaging (IM): Outlook Web App now delivers IM functionality within the client. Administrators can connect Outlook Web App to Office Communications Server, enabling users to see the presence indications of others and quickly decide whether to use email or just fire off a quick IM for a faster response.

Mobile Email with Exchange ActiveSync

Exchange 2013 supports a comprehensive mobile experience delivered by Exchange ActiveSync:

  •  A truly universal inbox on your mobile device that can includes email, voice mail, rights-protected messages, calendar requests, RSS feeds, saved instant message conversations, and more
  • Over-the-air sync on hundreds of compatible devices so email, contacts, and calendar are always up to date
  • Greater control over device access with policy support and allow/block/quarantine lists, including exceptions down to the individual user level
  • No need to purchase or manage a separate system or buy additional licenses for mobile access—it’s all included with Exchange 2013

Microsoft has also created the Exchange ActiveSync logo program to ensure that customers and IT pros have a seamless experience with setup, support, and use of qualified devices. More details about the program can be found on TechNet.

Unified Inbox

  • SMS sync: Exchange ActiveSync now provides the ability to send and receive SMS text messages from Outlook 2013 and Outlook Web App. Incoming messages, sent via Exchange ActiveSync to the user’s mobile device, will be seen both in the usual SMS message location on the mobile phone as well as the email inbox in Outlook 2013 or Outlook Web App.
  • Unified Messaging Card: With the new Unified Messaging Card, users can access their office voice mail in more situations with speech-to-text previews right from their mobile phone. Users can click one button to play the voice mail or another to call back the party that left the message.
  • Global address list photos: With Exchange ActiveSync, users can see a picture of the person who sent an email, so putting a name with a face will be easier than ever.
  • Voice mail preview: Outlook Web App gives users new and better ways to manage their voice mail. Speech-to-text previews of voice mail messages let users read voice mail without calling in or having to listen to the whole message. This enables users to get voice mail even if they are in a meeting or otherwise unable to call in to the phone system.

IRM Policies

  • Transport Protection Rules: When used with Active Directory Rights Management Services (AD RMS), Transport Protection Rules enable an administrator to automatically apply Information Rights Management (IRM) protection to email (including Office and XPS attachments) after a message is sent. This provides persistent protection to the file no matter where it is sent and prevents forwarding, copying, or printing depending on the set of AD RMS Policy Templates available from the AD RMS deployment
  • Outlook Protection Rule: Outlook Protection Rules automatically trigger Outlook to apply an RMS template based on sender or recipient identities, before it is sent. Unlike transport protection rules, Outlook Protection Rules can be configured so that users can turn off protection for less sensitive content. Also, since the messages are protected on the Outlook client before being sent out to Exchange, this feature allows an organization to block third-party service providers or onsite Exchange administrators from viewing sensitive content that is sent between employees
  • Protected voice mail: Exchange Server 2013 uses AD RMS to apply Do Not Forward permissions to voice messages that are designated either by the sender (by marking the message as private) or by administrative policy. This prevents the forwarding of protected voice messages in a playable form to unauthorized persons, regardless of which mail client is used. Protected voice mail is supported in Outlook Web App and Outlook 2013.

Email Management Tools in Exchange

Exchange 2013 provides new tools and management approaches that give users more control and make your help desk more efficient. With Exchange 2013, you can:

  • Delegate permissions to responsible users based on job function without giving them access to the entire
  • Exchange management interface. Tasks such as performing multi-mailbox searches no longer have to be the sole responsibility of IT
  • Empower users to manage distribution lists, track messages, and edit personal information—tasks that represent a significant percentage of help desk calls in many organizations
  • Manage the Exchange environment remotely using the new Web-based Exchange Control Panel (ECP), or the improved PowerShell 2.0, also known as Remote PowerShell