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Secure Disaster Recovery Within a Managed Cloud Environment

Disaster Recovery

CloudRecovery is designed to help businesses easily implement cloud storage infrastructures that support key data protection functionalities such as replication, backup and restore, data archiving, disaster recovery, data and application mobility, data availability and security, and elastic capacity.

Ensure Data Security

RapidScale’s data centers feature on-premises security guards, an exterior security system, biometric systems including palm scanners and security scanners, and continuous digital surveillance and recording. We meet and exceed standards including the majority of government security standards.

Protect Against Disasters

RapidScale’s disaster recovery and business continuity product, CloudRecovery with failover, equips customers with the tools they need to ensure their mission-critical applications are available to their users during any type of crisis — floods, fires, power loss, server failures, rogue employees, etc. — that can occur at the customer’s premises.

Achieve Low RTO and RPO

Replication to cloud virtual machines can be used to protect both cloud and on-premises production instances. For applications that require an aggressive Recovery Time Objective (RTO) and Recovery Point Objective (RPO), as well as application awareness, replication is the data movement option of choice.

Ensure Availability

Our premier disaster recovery and business continuity product, CloudRecovery with failover, equips customers with the tools they need to ensure their mission-critical applications are available to their users during any type of crisis: floods, fires, power loss, server failures, rogue employees, etc. These include natural disasters that can impact entire communities, cities, states and even regions of the nation. Business server infrastructure can range from a single-server environment to businesses with dozens or hundreds of servers. CloudRecovery focuses on the key servers housing the applications that a business cannot survive without.

Tier 3 Class 1 Data Centers

Our infrastructure resides in Tier 3 Class 1 data centers, which provide the highest level of availability. These facilities have fault-tolerant site infrastructure with electrical power storage and distribution facilities with expected availability of 99.995%. All cooling equipment is independently dual-powered with multiple independent power distribution paths. They also feature dual redundant UPS battery systems with multiple diesel generators to power the facility for seven days without primary power from utilities. We maintain priority contracts for diesel refueling (second only to hospitals, first responders, and government agencies). These are just a few advantages over a customer-based or lower-tier data center.

It’s Easy

Our control panel gives the administrator access to the CloudRecovery services from any device with an Internet connection, ensuring that if the time comes, the business will be back up and running as soon as possible. RapidScale also offers 24x7x365 Help Desk support for customers in geographically diverse centers. This provides another path to recovery if, by chance, the customer’s IT team is unable to initiate the failover.

Background
Recovery

RapidScale’s Disaster Recovery as a Service works by first securely safeguarding your data in the cloud. Our annual recovery testing deduplication allows the fasted RTO in the industry. We can have you back up and running within minutes of a disaster with our CloudFailover solution. Our solutions will secure your business data and ensure minimal downtime in the event of a disaster. Keep your business applications and data safe and accessible at all times with CloudRecovery.

Any Size Business

You don’t have to be an enterprise-sized business to design the right DRaaS plan. With the lowest total cost of ownership in the industry, your budget won’t get in the way of safeguarding and recovering your data. Eliminate upfront costs and save on pricey equipment and maintenance while receiving a solution that will protect you effectively. With our pay-as-you-go plan, pay only for what you use and experience a service that is scalable according to your individual business needs.

Peace of Mind

Today’s business environment is more heavily reliant on technology and business applications than at any point in the past. The inability to access key applications for even a matter of days could put a company out of business. RapidScale’s CloudIntelligence team will listen to your business needs and design the right Disaster Recovery as a Service plan for your business. RapidScale offers a 100% uptime guarantee.

Security

RapidScale’s data centers feature on-premises security guards, an exterior security system, biometric systems including palm scanners and security scanners, and continuous digital surveillance and recording. We meet and exceed standards such the majority of government security standards. With CloudRecovery, you are working with a team that offers 24x7x365 monitoring and support for your system so you can always have someone to turn to with questions and concerns.

Building Your Disaster Recovery Solution

Server-to-Hypervisor

CloudRecovery Failover - RTO Less than 4 Hours

Starting at $70

Ideal for users that want a plan in place to secure data and minimize downtime.

Physical-to-Virtual Failover

RTO Less than 4 Hours

Starting at $130
Server-to-Hypervisor

CloudRecovery with Backup - RTO Greater than 24 Hours

Starting at $70

Ideal for users that desire the lowest RTO and automatic failover.

Standard Features

Compression, Encryption 100%
Multiple Recovery Points 100%
Real-Time Replication 100%
Byte-Level Replication 100%
Assured DR Readiness 100%
Hardware and Storage Independent 100%
Application and Hypervisor Independent 100%
High Availability 100%
Low RTO 100%
Automated Failover 100%
Active/Active Data Center 100%

Management Features

Facilitated Migrations 100%
Active Monitoring of Servers 100%
Storage Management (if applicable) 100%
Server Patches 100%
Server Updates 100%
License Key Management 100%
Advanced Management 100%

Customize Your Solution with a Fully Loaded Environment


Choose Your Options



Your Information

RTO, RPO, and the Cost of Downtime

RTO: “Recovery Time Objective”: Duration of time and a service level within which a business process must be restored after a disaster (or disruption) in order to avoid unacceptable consequences associated with a break in business continuity.

RPO: “Recovery Point Objective”: Maximum tolerable period in which data might be lost from an IT service due to a major incident.

RTO-RPO-Image

Here is an easy formula to see the cost of a data loss or critical failure to a business network. If the annual revenue is around $1 million per year and it is a 24×7, 7 days-a-week, 52 weeks-a-year business model, dividing $1 million dollars by the 8760 hours will give you the hourly revenue loss.

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If your annual revenue is around $1 million per year and the business is an 8:00AM to 5:00PM, 5 days-a-week, 52 weeks-a-year business model, dividing $1 million dollars by the 2080 hours will provide the hourly revenues loss (see below).

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Disaster Recovery as a Service (DRaaS) provides businesses with cost-effective disaster recovery services offering critical storage-based replication and recovery within a managed environment in the cloud. Companies that are affected after natural disasters or server failure lose a lot of revenue. In addition to revenue loss, many reports state that companies that experience downtime are more likely to go out of business than companies that have a DR plan in place.

When initiated, CloudRecovery can bring a business back up and in production mode within the RapidScale cloud in a matter of minutes or hours, versus the traditional backup and recovery services that can take hours, days or even weeks.

Today’s business environment is heavily reliant on technology and business applications, much more so than at any point in the past. The inability to access key applications and data for a matter of days due to a crisis could put a company out of business. Our disaster recovery solution ensures that business applications and data will be safe and accessible, no matter what.

Disaster Recovery in the Cloud

Disaster recovery (DR) is the ability to handle site failures with minimal disruptions to a business. This is an essential capability for every organization, regardless of its size, sector or location. However, typically high costs and complexities associated with traditional DR keep businesses from implementing plans. Almost 60% of businesses don’t have one in place today. Availability and reliability are two of the most important aspects of any successful business venture, and any disruptions or outages can seriously wreak damage on an organization’s operations and reputation. In fact, many businesses don’t even recover following a disaster. Disaster recovery is necessary.

Learn More about CloudRecovery

Background

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CloudRecovery Features

CloudRecovery Featuers delivers a full range of benefits customers have come to rely on, including rapid implementation, elimination of upfront capital expenditures on hardware, ongoing maintenance costs, and the ability to rapidly deploy additional storage on an as-needed basis. The solution is designed to help mid-sized businesses easily implement cloud storage infrastructures that support key data protection functionalities such as replication, backup/restore, data archiving, disaster recovery, data and application mobility, data availability/security, and elastic capacity. CloudRecovery Features explain how our solution combines massive scalability and unparalleled flexibility with automated data placement, efficiently delivering content and information anywhere in the world through a standard interface. RapidScale’s control panel gives the administrator access to the CloudRecovery Features and services from any device with an Internet connection, ensuring that if the time comes, the business will be back up and running as soon as possible. RapidScale also offers 24x7x365 Help Desk support for our customers in geographically diverse centers. This provides another path to recovery if by change the customer’s IT team was unable to initiate the failover. Learn more with our CloudRecovery Features.

Back Up to and Restore to the Cloud

In this approach, data is not restored back to on-premises infrastructure; instead it is restored to virtual machines in the cloud. This requires both cloud storage and cloud compute resources. The restore can be done when a disaster is declared or on a continuous basis (pre-staged). Pre-staging DR VMs and keeping them relatively up-to-date through scheduled restores is crucial in cases where aggressive RTOs need to be met.

Replication to Virtual Machines in the Cloud

For applications that require aggressive recovery time (RTO) and recovery point objectives (RPOs), as well as application awareness, replication is the data movement option of choice. Replication to cloud virtual machines can be used to protect both cloud and on-premises production instances. In other words, replication is suitable for both cloud-VM-to-cloud-VM and on-premises-to-cloud- VM data protection.

High Availability with CloudRecovery Features

Our infrastructure resides in Tier 3, Class 1 data centers that provide the highest level of availability. These facilities have fault-tolerant site infrastructure with electrical power storage and distribution facilities with expected availability of 99.995%. Some advantages of our facilities over a customer-based data center or lower tier data center include independently dual-powered cooling equipment, multiple independent power distribution paths, dual redundant UPS battery systems, multiple diesel generators to power a facility for seven days without primary power from utilities, priority contracts for diesel refueling (second only to hospitals, medical centers, first responders, and government agencies), and earthquake resistance.

CloudRecovery with Failover

Our premiere Disaster Recovery and Business Continuity product, CloudRecovery with Failover, equips customers with the tools they need to ensure their mission critical applications are available to their users during any type of crisis that can occur at the customer’s premises or due to natural disasters that can impact entire communities, cities, states, and even regions of the nation. Business server infrastructure can range from a single server environment to businesses with dozens or hundreds of servers. CloudRecovery focuses on the key servers housing the applications that a business cannot survive without. When initiated, CloudRecovery can bring a business back up in production mode within the RapidScale Cloud in a matter of minutes or hours, rather than traditional backup and recovery services that can take hours, days or even weeks.

How CloudRecovery with Failover works

RapidScale will provision virtual servers in the cloud for each of the customer’s critical applications. These servers are provisioned in a shadow or hot standby mode with minimal CPU (Computer Processing Units) or Cores and minimal RAM (Random Access Memory) resources to keep the costs down. Using software provided by RapidScale or the customer, the primary servers at the customer premises are set to replicate data to the shadow server(s) at a rate set by the customer to be within the guidance of the customer’s Recovery Point Objective (RPO) which should be designated in the customer’s Disaster Recovery and Business Continuity plan. The rate at which data can replicate is limited to the amount of bandwidth the customer has designated to this operation. Most customers use a low percentage of their bandwidth during their business hours for replication and then utilize a higher percentage of the bandwidth on off or slow hours to catch up with their data replication. This occurs most often in the evenings and over the weekends. There are those businesses where the RPO is extremely high, meaning the business requires that very little data will be lost in the event of an outage and they require real time replication. In these instances, the customer will designate separate bandwidth resources to provide full time data replications thus not impacting their normal need for bandwidth for other business operations. As the data passes through the shadow server(s) it is stored in Our SAN environment. The entire customer’s data resides within the RapidScale Cloud and is accessible by the shadow servers in the event of a major failure or disaster.

Once the decision has been made to failover to the RapidScale CloudRecovery service, either the customer’s IT team or the RapidScale support team will log into the Control Panel and assign additional computing resources (CPUs and RAM) to the shadow server(s) and move them into production mode. This process takes an average of four to fifteen minutes to take effect. The next step is to re-point the end users to the Cloud by re-pointing the external DNS to RapidScale. End users are then able to initiate connections and authenticate with their user credentials to the virtual server(s) where they can log back into the system and resume work. End user performance will always be predicated on the bandwidth connectivity at the remote sites — satellite offices or employee homes. But once connectivity is established the ability to function is restored.

Backup

Our CloudRecovery (backup only) is a storage-on-demand, data storage solution that provides businesses with complete control over the storage, distribution and retrieval of data from any location, anytime, using our CloudPortal. CloudRecovery delivers a full range of benefits customers have come to rely on including rapid implementation, elimination of upfront capital expenditures on hardware and ongoing maintenance costs, and the ability to rapidly deploy additional storage on an as-needed basis. It is designed to help mid-sized businesses easily implement cloud storage infrastructures that support key data protection functionalities such as replication, backup/restore, data archiving, disaster recovery, data & application mobility, data availability/security, and elastic capacity.

Cloud Storage Attributes:

  • Adaptive data storage that expands in real time to accommodate the amount of data inside
  • Enterprise-grade network security features
  • Predefined storage policies to control distribution of data
  • Pay-for-what-you-use pricing that includes storage capacity, network, and security services
  • Round-the-clock access to your data backed by a service-level agreement of 100% availability

Cloud Storage Benefits:

  • Specify location of the data, which impacts  performance objectives and regulatory compliance
  • Avoid upfront capital expenditures on hardware and ongoing operating expense on maintenance
  • Utilize additional storage capacity without additional planning or integration
  • Meet peak demand without over provisioning
  • Supplement your other storage systems for data retention

How CloudRecovery with Backup Works

Our Cloud Engineers will work hand-in-hand with the customer and his or her IT support staff to ensure the correct amount of backup has been calculated. Based on the amount of data to be backed up and the bandwidth capacity at the customer premises, it will be determined if the backup can be completed in a timely manner over the wire (over the Internet) or if the data should be “seeded” and sent directly to the data center to be uploaded by a RapidScale Cloud Engineer. This is the most common practice. If the backup can be done over the wire, the RapidScale engineer will work with the IT support of the customer to establish a connection and start the download. If the data needs to be sent to RapidScale, then the customer’s IT support will copy the data to a portable storage device such as a hard drive or an NAS. They will then FedEx the device to the desired RapidScale data center, typically on a Friday at the close of business. A RapidScale engineer will receive the device on a Saturday and download the data to the NetApp storage gear. Upon completion of the upload into the SAN, RapidScale will work with the customer’s IT support to ensure all changed data is cloned successfully from the source to the destination and that ongoing replication is taking place.

CloudRecovery Tech Specs

Fast, efficient, and secure: Our solution de-duplicates all data, compresses it, and then encrypts it with government grade AES-256 before transmitting it to the RapidScale cloud. This ensures the smallest amount of bandwidth in used.

Instant Restores: Easily restore your data in real-time via our easy-to-use interface.

Any Device: From PCs and servers, to Androids and iPads, RapidScale’s service protects all your critical devices to ensure your information is backed up securely and efficiently.

Validation: Our award winning platform constantly validates all data, ensuring your information is able to be restored when you need it.Unlimited Retention: Keep as many versions of your data for as long as you want.

Pay As You Go: You simply pay for the amount of data you use, per GB, per month. No upfront fees or expensive hardware or software to maintain.

CloudRecovery Tech Specs Specifications

  • Support for multiple operating systems (Windows, Linux, Apple iOS, Android)
  • Government grade AES-256 encryption on all backups
  • User specified backup schedule
  • Unlimited retention period

Disaster Recovery Assurance

Disaster Recovery Assurance is a methodology that guarantees the failover of business-critical applications and IT services when a data center experiences a severe disruption. More specifically, DR Assurance incorporates fully automated DR testing as well as the automatic enforcement of Recovery Point Objectives (RPOs) and verification of Recovery Time Objectives (RTOs).

Certified Recovery Point

A certified recovery point (CRP) is a complete production snapshot of an application or IT service that has been tested and whose ability to be recovered has been ascertained according to a set of business rules. CRPs replace RPOs in the DR Assurance paradigm, providing coherent checkpoints from which applications and IT services can be restored with certainty and within a known and predictable amount of time.

  • CRP Retention Policy: These policies create and maintain multiple, certified snapshots of complete applications or IT services at the DR site over time. This enables organizations to recover from rolling disaster scenarios, such as virus attacks or silent corruption, very quickly and easily by rolling back in time to a known good certified recovery point.

Recovery Sandbox

A recovery sandbox is a Virtual Data Center (VDC) disaster recovery testing environment that is created dynamically by the DR Assurance process and then removed once testing is complete. You can think of it as an “on-demand” mini virtual data center where the ability for complete applications and IT services to recover is tested, in isolation from the production environment, and where actual RTO and RPO can be measured and recorded.

  • DR Tests: Virtually any DR test that can be scripted using Windows PowerShell or Linux Bash can be run on any virtual server, application or IT service running within the Recovery Sandbox.

Service Dependency

A service dependency occurs when an IT service stores data within a “shared” back-end database, or is co-dependent upon a directory service, such as Microsoft Active Directory, which can make disaster recovery testing more complex and time consuming. CloudRecovery is able to accommodate complex IT service dependency scenarios, which simplifies and accelerates the disaster recovery testing process.

Failover and Failback

RapidScale’s CloudRecovery enables the failover and failback of servers, applications and IT services between the primary and secondary sites at the push of a button. The ability to failover quickly and easily reduces downtime in the event of a disaster and when the time comes, significantly reduces the level of complexity and time required to restore systems back to the primary data center.

DR Assurance and the Production Site

RapidScale’s CloudRecovery is totally agent-less and installs no VMs or any software whatsoever on the production site. When using hardware replications, it does not affect production performance or stability in any way, requires no DR windows, and introduces no risk to the production systems.

Migration Orchestration

CloudRecovery can be used to test if a planned data center migration can be carried out successfully, as well as perform the necessary data center migration. With CloudRecovery, it is also possible to stage migrations so that each IT service can be DR tested in the target site and then failover can occur individually.

Recovery Dashboard

The Recovery Dashboard can be accessed remotely using a Web browser which enables in-house IT staff and managed service providers to monitor the ability of business applications and IT services to recover remotely. The Web Dashboard also enables in-house IT staff and managed service providers to access customer centric reports of their recovery readiness and RPO/RTO SLA compliance over time. It also improves security as it removes the need to log in to the CloudRecovery server management console directly.

NetApp

NetApp is used for CloudRecovery and offers IT efficiency, business agility and simplified management to our facilities. NetApp’s SAN solutions increase storage efficiency, simplify management across heterogeneous environments, and lower TCO. This reduces backup time, improving data recovery and cutting infrastructure and administrative costs. Backups transfer only new or changed blocks to shrink backup windows, minimize network traffic and reduce disk capacity requirements by 90%.

Data Transfer Times

The table below illustrates how long your first online data backup could take dependent on the speed of your Internet connection and the amount of data you need to backup.

 

 

Connectivity Product Upstream Speed 5GB 10GB 20GB 50GB 100GB 200GB 500GB 1000GB
Broadband 256Kbps 44 h 4 d 7 d 19 d 37 d 74 d 185 d 370 d
448Kbps 25 h 51 h 4 d 11 d 21 d 42 d 106 d 212 d
512 Kbps 22 h 44 h 4 d 9 d 19 d 37 d 93 d 185 d
768 Kbps 15 h 30 h 59 h 6 d 12 d 25 d 62 d 124 d
SDSL 1 Mbps 11 h 23 h 46 h 5 d 10 d 19 d 47 d 95 d
2 Mbps 6 h 11 h 23 h 57 h 5 d 10 d 24 d 47 d
Leased Line

/ Ethernet

/ Fibre Broadband

4 Mbps 3 h 6 h 11 h 28 h 57 h 5 d 12 d 24 d
6 Mbps 2 h 4 h 8 h 19 h 38 h 3 d 8 d 16 d
10 Mbps 1 h 2 h 5 h 11 h 23 h 46 h 5 d 9 d
15 Mbps 47 m 1h 30m 3 h 8 h 16 h 32 h 3 d 7 d
30 Mbps 24m 47m 1h 30m 4 h 8 h 16 h 40 h 3 d
100 Mbps 7 m 14 m 27 m 1 h 2 h 5 h 11 h 23 h

h = Hour(s), d = Day(s), m = Minutes

Operating Systems: Windows Server 2008 R2 operating systems

    • Windows Server 2008 R2: The Windows operating system single-handedly changed the face of the computing industry about 20 years ago with the graphical user interface being deployed in an enterprise solution for businesses. To this day, Windows represents a common medium from which users can interact with systems and feel comfortable carrying out their daily tasks and avoid sending them into culture shock by replacing that common look and feel with a proprietary operating system. By using Windows operating systems, we can ensure compatibility with the vast majority of enterprise application systems. Windows is already designed and built to provide secure and reliable enterprise-grade end user experience while providing the tools to ensure maximum productivity.

Application Orchestration: XenApp 6.5, ThinApp, and Numecent

    • The purpose of the previous layers is to host and maintain the final layer: the application layer. CloudDesktop comes with all of the typical add-ons needed for a traditional Windows experience, like Java, Flash, Silverlight, AV and AM protection, etc. Thanks to recent improvements in application packaging technology, we have the ability to package complex applications with in-depth licensing procedures to allow a much wider variety of application to be integrated into our environment. In the near future, this will include plug-in streaming on a per user basis, allowing for a truly emulated workstation environment. We utilize several tools for application management, including XenApp application and desktop orchestration, along with ThinApp and Numecent application packaging delivery platforms.

Applications: Word, Excel, Outlook, PowerPoint, Acrobat, etc.

Our CloudDesktop product is built to deliver a robust and flexible virtual desktop environment for your users to maximize security and mobilized productivity. Thanks to its modular and portable design, our engineers have the flexibility to build a powerful and robust platform under which your organization can carry out day-to-day tasks under a dedicated set of resources.

There are several layers to our CloudDesktop product set, most of which share a common genome with our CloudOffice product set. Our CloudDesktop infrastructure consists of the following layers from hardware to presentation:

  • Physical Hardware: Blade servers, 10Gb fabric interconnects, border routers, SAN arrays
  • Virtual Hardware: VMware hypervisor
  • Operating Systems: Windows Server 2008 R2
  • Application Orchestration: XenApp 6.5, ThinApp, and Numecent
  • Applications: Word, Excel, Outlook, PowerPoint, Acrobat, etc.

Border Routers

We use Cisco routers as gateways into our infrastructure. Our border routers are specifically configured and templated for later use with the specific purpose of ensuring efficient communication as well as prevent and neutralize a variety of attacks from malicious organizations.

SAN Arrays

Our storage infrastructure is built completely on NetApp controllers and storage shelves. NetApp’s unique and innovative file system allows for the highest level of performance available on the market by managing its own filing system and offloading administrative functions onto the SAN, thus freeing up compute on the rest of the infrastructure. We utilize SATA, SAS, and SSD storage platforms to allow clients to choose between performance driven or cost-effective solutions that best fits your applications. CloudOffice runs entirely on SATA which provides more than enough bandwidth for the application demands of this product.

Blade Servers

The vast majority of our infrastructure runs on Cisco UCS Blade Chassis. Cisco’s unified computing solutions give us the control and flexibility we need to operate an enterprise-grade environment but still give us the flexibility to introduce different hardware vendors down the line when the hardware market changes. The CloudOffice cluster runs on dual octo-core Intel Xeon processors with at least 256GB or ram per blade.

Applications

The entire purpose of the previous layers is to host and maintain the final layer: the application layer. CloudDesktop comes with all of the typical add-ons needed for a traditional Windows experience including Java, Flash, Silverlight, AV and AM protection, etc. Thanks to recent improvements in application packaging technology, we have the ability to package complex applications with in-depth licensing procedures to allow a much wider variety of applications to be integrated into our environment. In the near future this will include plug-in streaming on a per user basis allowing for a truly emulated workstation environment.

Fabric Interconnects

Our entire virtualized infrastructure is tied together with Cisco 10 gigabyte fabric interconnects, specifically designed for tying high performance computing systems together. These are all managed through the Cisco UCS Manager, and by hand from a command line interface when necessary. Careful planning by our certified and experienced architects ensures that utilization never exceeds 80% of network capacity or any other resource, ensuring there is always plenty of capacity for your applications.

VMware Hypervisor

Just like the rest of the products we choose to run in our infrastructure, VMware dominates its industry in terms of flexibility and an intuitive management system that is persistently updated with widespread improvements with each iteration. VMware meets and exceeds our needs for a reliable and intelligent virtual server management system that gracefully integrates redundancy, failover, and high availability, even when spread out over large geographical areas. VMware gives us the ability to set reservation pools for dedicated performance or release your organization into our load balanced public resources cluster allowing for large bursts of performance when high demand is placed on the system.

Windows Server 2008 R2

The Windows operating system single-handedly changed the face of the computing industry about 20 years ago with the graphical user interface being deployed in an enterprise solution for businesses. To this day, Windows represents a common medium from which users can interact with systems and feel comfortable carrying out their daily tasks. Avoid sending them into culture shock by replacing that common look and feel with a proprietary operating system. By using Windows operating systems, we can ensure compatibility with the vast majority of enterprise application systems. Windows is already designed and built to provide secure and reliable enterprise-grade end user experience while providing the tools to ensure maximum productivity.

Application Orchestration: XenApp, ThinApp, and Numecent:

We utilize several tools for application management: XenApp application and desktop orchestration along with ThinApp and Numecent application packaging delivery platforms. For desktop access we use the Citrix ICA protocol which has developed a reputation as the most efficient protocol in the industry, providing a premium end user experience at just over 100kbps of network utilization. XenApp allows us to efficiently manage large application presentation farms. Citrix offers its own packaging solution that we use to stream different applications that are best suited to this utility. ThinApp and Numecent offer a more robust, in-depth packaging solution than the Citrix utility and have the ability to sandbox the “appdata local” folder and other folder data locations. Numecent actually takes things a step further by intercepting system calls and integrating applications at a kernel level.

Why is disaster recovery important?

Today’s business environment is heavily reliant on technology and business applications, much more so than at any point in the past. The inability to access key applications and data for a matter of days due to a crisis could put a company out of business. Our disaster recovery solution ensures that business applications and data will be safe and accessible, no matter what.

What is the difference between CloudRecovery and a traditional backup plan?

The main benefits of CloudRecovery stem from using outside, higher functioning cloud resources for data center synchronization. Improved technology has made recovery systems more flexible, cost-effective and automatic. RapidScale’s CloudRecovery can help a business recover from a disaster in minutes or hours, rather than days or weeks. It is our premiere disaster recovery and business continuity product that ensures customer data is available in the event of a crisis, whether it’s a flood, fire, rogue employee, power outage, etc. It allows businesses to keep their production servers, storage and applications on-site but add off-site servers for backup and disaster recovery in secure infrastructure that we own. There are many differentiators including scalability, reliability, recovery and peace-of-mind. We have a 100% uptime guarantee and a reliable team that offers 24x7x365 monitoring and support. You pay only for what you use with our pay-as-you-go plan, which can work for businesses both large and small. Our infrastructure resides in Tier 3 Class 1 data centers, which provide the highest level of availability and have multiple advantages over customer-based or lower-tier data centers. CloudRecovery provides support for multiple operating systems and uses enterprise-level NetApp for backup. RapidScale recovery testing and de-duplication allow for the fastest RTO in the industry.

What is the difference between CloudRecovery Back-Up and CloudRecovery Failover?

CloudRecovery Back-Up is a storage-on-demand, data storage solution that provides businesses with complete control over the storage, distribution and retrieval of data from any location, anytime, using the CloudPortal. It includes features such as NetApp FAS (Fabric Attached Storage), server image backup default to 4 times daily at 6-hour increments, and snapshots held for 2 days at default. Its benefits include rapid implementation, elimination of upfront capital expenditures on hardware and ongoing maintenance, and the ability to rapidly deploy additional storage on an as-needed basis. Our RapidScale Cloud Engineers work hand-in-hand with the customer to ensure the correct amount of backup has been calculated, and the data will be uploaded to the NetApp’s advanced Storage Area Network (SAN) systems. The changed data will be cloned successfully and ongoing replication will take place.

CloudRecovery Failover equips customers with the tools they need to ensure their mission critical applications are available during any type of crisis. It includes all the features of the backup solution and adds spin up virtual servers kept in shadow mode. Additionally, in the vent of a disaster, these servers are put into production and users are repointed. When initiated, CloudRecovery brings a business back up in production mode within the RapidScale cloud in a matter of minutes or hours. RapidScale provisions virtual servers in shadow mode in the cloud for each of the critical applications and the primary servers at the customer premises are set to replicate data to these virtual ones. The customer data will reside in the cloud and remain accessible by the shadow servers in the event of a disaster.

How do I know that all my data is secure?

RapidScale delivers nothing but the highest quality protection for your data and information. We’ve equipped ourselves with the best-in-breed, geographically diverse, SAS70, SSAE 16 Tier 3, Class 1 data centers to hold your sensitive information for safe, encrypted storage. These facilities have fault-tolerant site infrastructure with electrical power storage and distribution facilities with expected availability of 99.995%. The cooling equipment is independently dual-powered with multiple independent power distribution paths. They feature dual redundant UPS battery systems with multiple diesel generators to power the facility for seven days without primary power from utilities. The data centers also feature on-site security guards, exterior security systems, biometric systems, digital surveillance and recording, earthquake resistance, and key card protocols. Data is replicated to our data centers multiple times a day, based on the customer needs. We also provide government-grade AES-256 encryption.

How fast is recovery?

When the cloud is used for disaster recovery, it provides extremely speedy recovery time that wasn’t previously possible. Research has shown that cloud recovery fixed issues 2.1 hours faster than the average recovery time of traditional systems. Our recovery and de-duplication testing allow us to have the fastest Recovery Time Objective (RTO) in the industry, getting businesses back up and running in minutes or hours, not days or weeks.

What type of control do I have as the customer?

RapidScale has a Control Panel that gives the administrator access to the CloudRecovery services. The Control Panel is accessible from any device with an Internet connection. It can be used to assign additional computing resources (such as CPUs and RAM) to the shadow servers and move them into production mode.

What type of compliance measures do you have in place?

RapidScale meets and exceeds standards including HIPAA, PCI, Sarbanes-Oxley and many more. We have established our data encryption, protocols and procedures to follow the top compliances and ensure that customer data remains secure and confidential.

Who is a good fit for CloudRecovery?

CloudRecovery is especially important for companies that run physical servers on-site, companies that live in areas affected by national disasters and companies that are heavily reliant on their data.

Do I have to be a large business to use CloudRecovery?

Nope – you don’t have to be an enterprise-size business to design the right plan with our solution. With the lowest total cost of ownership (TCO) in the industry, your budget won’t get in the way of safeguarding and recovering your data. Our solution helps you eliminate upfront costs and save on pricey equipment and maintenance while receiving a solution that will protect you effectively.