Careers

Join Our Cloud Team!

RapidScale places immense value on the well-being of our employees. We continually focus on finding new ways to show appreciation for our employees and give back to our community. As RapidScale continues to grow, we will be adding new incentives to offer to our employees. Find out below why RapidScale is the best cloud company to work for!

Cloud Support

RapidScale understands the importance of customer service, and we continue to excel in client experience by recruiting the finest Cloud Support Engineers. Cloud Support Engineers at RapidScale are the backbone of our continued success, as shown by our ever-growing client satisfaction rating. We foster growth and knowledge through internal training, shadowing, and new learning opportunities. The goal of Cloud Support is to be a stepping stone to the Cloud Engineering team. Together, Cloud Support and Cloud Engineering make up RapidScale’s Cloud Service Delivery department.

Open Positions:

Cloud Support Engineer, Level 1

Location: Irvine, CA or Raleigh, NC
Job Summary:

Our Level 1 Cloud Support Engineer position is great for individuals looking to get their foot in the door with a flourishing IT company. Level 1 Cloud Support Engineer team members are taught basic network troubleshooting, Active Directory administration, functionality of Citrix XenDesktop, Citrix Studio, and Citrix Director, and support of the latest in Microsoft Exchange. Level 1 Cloud Support Engineers receive first contact from our clients either by phone or triaging and assigning support tickets that come in via email. After honing these skills and displaying the drive and desire to further their career, there are opportunities to advance within RapidScale. The Level 1 Cloud Support Engineer role is the
gateway to a prominent and successful cloud engineering career.

Cloud Engineers

The engineering team prides itself on providing the ultimate client experience through end-to-end fully managed cloud solutions. The team’s primary focus is to assist clients in transitioning to the right cloud solution in a timely manner with little to no impact, and provide support and guidance along the way. Engineering is the front-facing touchpoint to the client experience and is key in achieving RapidScale’s “customer first” vision. You’ll be surrounded by a team of intelligent engineers with years of experience from different industries and backgrounds. The department culture is fun, collaborative, and supportive with knowledge sharing and mentoring.

Open Positions:

Senior Cloud Engineer, Level 2

Location: Irvine, CA or Raleigh, NC
Job Summary:

The Senior Cloud Engineer is responsible for providing operational support, which includes cloud service development, advanced troubleshooting, architectural design, and management of the overall health of services running on RapidScale’s internally managed cloud. The position is key in building, deploying, and supporting our core infrastructure throughout multiple data centers. Senior Cloud Engineers review the entire environment, execute initiatives to reduce failures and defects, and improve overall performance.

Cloud Architect, Level 3

Location: Irvine, CA or Raleigh, NC
Job Summary:

This role requires an advanced IT mind and leader in the areas of infrastructure and cloud services. A Cloud Architect must have advanced security knowledge and be able to troubleshoot an entire technology stack, design cloud platforms, document processes and procedures, and work with our platform partners that are launching innovative technology that might benefit RapidScale and our clients. While this is a desirable position for any engineer, it requires the highest level of knowledge. One must display advanced skills and communication abilities to become a Cloud Architect. This is a persistent learner and leader, as our clients depend on our platform to be up 100% of the time.

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Employee of the Half

Every other quarter, the RapidScale executive team meets to decide who has showed the most improvement, contributed most to the growth of the business, and proved themselves to be an essential asset to the company. The chosen employee receives five full days of Paid Time Off and $5,000 toward their travel expenses, accommodations, and activities. Once they return, their travel adventures are featured in RapidScale’s quarterly newsletter!

RapidScale Points Program

Every day is an opportunity to earn CloudPoints. How do you earn them? By completing a task on-time and with accuracy, getting a weekly high-five from the exec team, helping out around the office, getting compliments from customers or partners, and much more. Employees can redeem points throughout the year on prizes, which include gift cards, electronics, activities, and more. Every employee has the chance to earn points as it’s RapidScale’s way of saying thank you for being committed to the growth of the business and partner and client satisfaction.

Employee Benefits

Our health benefits program is part of our commitment to our employees and their families. We offer competitive healthcare benefits, which include medical and dental. We also contribute to an employee’s chosen plan and have a great team in place to support any unexpected needs. We truly care about our employees and their families.

Weekly High Fives

We like to notice the little things our employees do every week. As a result, we make sure to give those that stand out “high fives” during our weekly company-wide call, which happens every Friday and is led by our CEO. Those who win a weekly high fives are personally acknowledged on the calls and receive CloudPoints. We see what you’re doing and it’s our way of saying thank you.

Corporate Events and Outings

We believe being a team and are committed to building the best cloud team in the industry. This starts by getting our company together for corporate events and outings throughout the year. From winter events to summer events, President’s Club, and family outings, we understand the importance of teamwork. Without a strong team, we wouldn’t see the success, explosive growth, and dynamics we’ve achieved as a business.

Education Program

RapidScale values the importance of furthering our employees’ knowledge and applying that to the business. We believe knowledge is key to success, so we invest in it. We are committed to any opportunity that allows our employees the chance to grow and develop within their position. We encourage our team to partake in certifications such as Cisco, NetApp, VMware, Microsoft, higher-level degrees, training courses, and more.

Giving Back

We are committed to giving back to the community and encourage employee charitable giving as well. It’s about not always taking or expecting, but saying thank you to our communities, partners, clients, and employees. How we do this, organizationally, can be seen through programs such as our Holiday Giving program, which gives a toy to a child in need for every deal closed during the fourth quarter of each year. Other programs includes free hours of support for non-profit organizations. Employees can also earn CloudPoints for volunteering their time to any charitable organization.

Duties and Responsibilities:

  1. Field phone calls and open, resolve, and close trouble tickets.
  2. Provide great detail in documenting customer incidents during escalation to other internal groups.
  3. Troubleshoot customer’s issues from the network (WAN/LAN) by verifying connectivity and performance through to the customer’s end user device (reviewing performance logs, checking for viruses, etc.).
  4. Troubleshoot both network and local printers.
  5. Update both internal and external customers on progress or repairs.
  6. Research and diagnose issues independently via the Internet.
  7. Assist team in developing and refining processes and procedures related to troubleshooting and documenting.
  8. Remote into customer computers and assist in identifying issues that may impact core RapidScale services.

Skills and Educational Requirements:

A strong candidate will need the following: Understanding of how computers work (must be able to assemble a computer from scratch and install operating system.) Strong organizational, time management, and phone correspondence skills. The candidate will also need a good understanding of Microsoft Office suite of products (Word, Excel, PowerPoint, etc.), Exchange 2010/2013, as well as previous versions and Citrix Desktop. MAC Mail a plus but not a requirement. A college degree or equivalent work experience is required.

Needed Attributes:

The ideal candidate will possess: A positive Attitude, strong sense of urgency, and a creative mindset. This position requires strong written and oral communications skillsets. Flexible schedule a must.

Inter-Relationships:

Helpdesk technicians need to work well with others and be able to assist customers that can be frustrated and upset due to the incident, by being calm, cool, and understanding. Internally, this position requires interfacing with several other departments and different personalities.

Working Environment:

Fast paced, positive, high energy environment. This position may have high levels of stress due to deadlines and necessity of quick response times.

Physical Requirements:

  • Employee may lift up to 20 pounds.
  • Employee may need to carry up to 20 pounds (i.e. carrying laptop and other equipment).
  • Employee may push/pull up to 25 pounds.
  • Employee may stand up to 1.5 hours.
  • Employee may walk up to 1.5 hours.
  • Employee may need to drive 2 hours.
  • Employee may perform repetitive bending up to 1 hours.
  • Employee may sit up to 8 hours.
  • Employee may spend up to 8 performing computer work/typing.
  • Employee may spend up to 8 hours on the telephone.
  • Employee may need to climb N/A flights of stairs.
Apply Now

Duties and Responsibilities:

  1. Assist in maintaining multiple infrastructure environments (Cisco, FortiNet, NetApp, and VMware)
  2. Be embedded with a major client, but be able to maintain multiple customer environments (Citrix XenApp/XenDesktop 6.5- 7.5, Microsoft Active Directory, Microsoft Exchange 2010/2013, Microsoft SQL 2008/2012)
  3. Troubleshoot various technical issues with the staff of the primary client
  4. Assist in gathering technical details of orders from customer and customer’s IT staff/ support
  5. Assist in development and implementation of a broad, coordinated set of plans and programs to meet the goals and priorities of the department

Duties and Responsibilities (cont.)

  1. Provision new customers and provide on boarding assistance
  2. Provide expertise and consulting to project managers in the process of project management and in the softer skills of team dynamics, team building, and group motivation.
  3. Work with helpdesk on escalated tickets
  4. Create documentation for helpdesk to use to remediate issues on first call
  5. Identify, develop, and initiate innovations and solutions where precedents and procedures may not exist
  6. Work cross functionally to solve problems and implement changes
  7. Analyze decisions and actions for the support of the larger area’s strategic direction. Works with C-Level management to resolve more complex problems

Skills and Educational Requirements:

The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential duty satisfactorily.  Reasonable amounts of training are provided.

Requirements:

  • A college degree or equivalent work experience
  • Excellent communication, presentation, writing and editorial abilities.
  • Excellent organizational and time management skills.
  • Ability to work on a 24×7 on-call rotation schedule

Needed Attributes:

  • Deep knowledge of Citrix VDI solutions (XenApp/XenDesktop/Sharefile) would be a plus
  • Knowledge of Cisco, Citrix, F5, Microsoft, and NetApp.
  • Proficient in virtualization, networking, and storage.
  • Excellent communication skills
  • Experience with project management
  • Proficiency in computer usage, internet and Microsoft Office suite of applications

Inter-Relationships:

Ability to work within a cooperative team environment as well as perform assignments autonomously

This position will require working with several departments and different personalities.

Working Environment:

Fast paced, positive, high energy environment. This position may have high levels of stress due to deadlines and necessity of quick response times.

Physical Requirements:

  • Employee may lift up to 20 pounds.
  • Employee may need to carry up to 20 pounds (i.e. carrying laptop and other equipment).
  • Employee may push/pull up to 25 pounds.
  • Employee may stand up to 1.5 hours.
  • Employee may walk up to 1.5 hours.
  • Employee may need to drive 2 hours.
  • Employee may perform repetitive bending up to 1 hours.
  • Employee may sit up to 8 hours.
  • Employee may spend up to 8 performing computer work/typing.
  • Employee may spend up to 8 hours on the telephone.
  • Employee may need to climb N/A flights of stairs.
Apply Now

Technical Skill Requirements

Microsoft Product Sets

  • Windows Server 2003, 2008R2, 2012R2
  • Active Directory 2003, 2008R2, 2012R2
  • Exchange 2010, 2013
  • Lync 2013
  • Terminal Services
  • SQL Server

Citrix Product Sets

  • XenApp 6.5/7.5 and XenDesktop 7.5 (app mode and desktop mode)
  • Netscaler 10.5
  • ShareFile
  • User Profile Manager
  • Cloud Portal Services Manager (formerly Cortex)

VMware product sets

  • ESXi 5.1, 5.5
  • vCenter 5.1, 5.5
  • vCloud Director 5.5
  • vShield Edge 5.1, 5.5

Cisco product sets

  • Unified Computing System; B200 blade servers, C240 rack servers, flex pod
  • Cisco Nexus 5000, 7000 switches (flex pod)
  • Cisco ASR routers

Misc product sets

  • AirSembly by AirVM
  • FortiGate firewall by FortiNet
  • Numecent Jukebox
  • Various monitoring tools

Network

  • IPv4, IPv6
  • VLAN’s
  • VPN’s
  • QoS
  • Subnetting
  • NAT
  • Port translation
  • Spanning tree
  • LACP, port channeling, and VPC’s
  • HSRP
  • BGP
  • OSPF
  • RIP

Storage

  • Netapp: C-mode, 7-mode (flex pod)

Duties and Responsibilities (Essential Duties include but are not limited to):

  • Maintain multiple infrastructure environments (Cisco, FortiNet, NetApp, Citrix, and VMware).
  • Maintain multiple customer environments within RapidScale’s infrastructure (Citrix XenApp/XenDesktop, Microsoft Active Directory, Microsoft Exchange 2010/2013, and Microsoft SQL 2008/2012).
  • Provision new customers and provide onboarding assistance.
  • Provide support on escalated trouble tickets when necessary.
  • Review entire environment and execute initiatives to reduce failures, defects, and improve overall performance.
  • Document architectures, procedures, and processes for use by other cloud operators.
  • Create documentation for helpdesk to use and remediate issues on first call.

Skills and Educational Requirements:

The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential duty satisfactorily.  Reasonable amounts of training are provided.

Requirements:

  • A college degree or equivalent work experience (10+ years )
  • Excellent communication, presentation, writing, and editorial abilities
  • Excellent organizational and time management skills
  • Apply attained experiences and knowledge in solving problems that are complex in scope, requiring in-depth evaluation as well as the ability to identify problems in advance, and propose solutions
  • Require limited supervision and direction; drive results, and set priorities independently
  • Ability to work on a 24×7 on-call rotation schedule

Needed Attributes:

  • A proven level of experience in Citrix VDI solutions (XenApp 6.5-7.6/XenDesktop 6.5-7.6/ShareFile/NetScaler)
  • A proven level of competence with Cisco products including UC Blade and Rack Servers (B200/C24), Cisco Routers/ Firewalls and Switches, FortiNet FortiGate firewalls, Microsoft Server 2008R2/ 2012R2, and NetApp C-mode and 7-mode.
  • Ability to demonstrate a high level of competency in virtualization, networking, and storage.
  • Excellent communication skills.
  • Experience with project management.
  • Proficiency in computer usage, internet, and Microsoft Office suite of applications.

Inter-Relationships:

Ability to work within a cooperative team environment as well as perform assignments autonomously

This position will require working with several departments and different personalities.

Working Environment:

Fast paced, positive, high energy environment. This position may have high levels of stress due to deadlines and necessity of quick response times.

Physical Requirements:

  • Employee may lift up to 20 pounds.
  • Employee may need to carry up to 20 pounds (i.e. carrying laptop and other equipment).
  • Employee may push/pull up to 25 pounds.
  • Employee may stand up to 1.5 hours.
  • Employee may walk up to 1.5 hours.
  • Employee may need to drive 2 hours.
  • Employee may perform repetitive bending up to 1 hours.
  • Employee may sit up to 8 hours.
  • Employee may spend up to 8 performing computer work/typing.
  • Employee may spend up to 8 hours on the telephone.
  • Employee may need to climb N/A flights of stairs.
Apply Now