Careers

Join Our Cloud Team!

RapidScale places immense value on the well-being of our employees. We continually focus on finding new ways to show appreciation for our employees and give back to our community. As RapidScale continues to grow, we will be adding new incentives to offer to our employees. Find out below why RapidScale is the best cloud company to work for!

Open Positions

CloudSupport

RapidScale understands the importance of customer service, and we continue to excel in client experience by recruiting the finest Cloud Support Engineers. Cloud Support Engineers at RapidScale are the backbone of our continued success, as shown by our ever-growing client satisfaction rating. We foster growth and knowledge through internal training, shadowing, and new learning opportunities. The goal of Cloud Support is to be a stepping stone to the Cloud Engineering team. Together, Cloud Support and Cloud Engineering make up RapidScale’s Cloud Service Delivery department.

Location: Irvine, CA or Raleigh, NC
Job Summary:

This position overlaps everything covered within Level 1 but with a greater emphasis on Citrix provisioning services and Windows Server administration. Level 2 Cloud Support Engineers work hand in hand with clients and keep their existing environments up to date. This includes, but is not limited to, running updates in their environments, packaging new applications for their virtual desktops and troubleshooting VPNs. On top of working with our multi-tenant CloudMail platform, Level 2 Cloud Support Engineers also support our clients’ dedicated Microsoft Exchange platforms. Level 2 Cloud Support Engineers are the direct escalation from Level 1 Cloud Support Engineers, and are able to complete 90% of all escalations before escalating to a Senior Cloud Support Engineer.

Location: Irvine, CA or Raleigh, NC
Job Summary:

The Cloud Support Engineer, Level 3 is the third tier in RapidScale’s Cloud Support. Level 3 Cloud Support Engineers not only handle escalations from Level 1 and Level 2 Cloud Support Engineers, but they also have the opportunity to work hand in hand with our Cloud Engineering team. This position is tailored for those engineers with superior customer service skills, as well as the aptitude to complete the most difficult tasks. Level 3 Cloud Support Engineers are able to apply their years of experience to not only support RapidScale’s clients, but also to train and mentor the Level 1 and Level 2 employees. For Cloud Support Engineers looking to grow past support roles, there are more opportunities available within our Cloud Engineering team.

CloudEngineering

The engineering team prides itself on providing the ultimate client experience through end-to-end fully managed cloud solutions. The team’s primary focus is to assist clients in transitioning to the right cloud solution in a timely manner with little to no impact, and provide support and guidance along the way. Engineering is the front-facing touchpoint to the client experience and is key in achieving RapidScale’s “customer first” vision. You’ll be surrounded by a team of intelligent engineers with years of experience from different industries and backgrounds. The department culture is fun, collaborative, and supportive with knowledge sharing and mentoring.

Location: Irvine, CA or Raleigh, NC
Job Summary:

The Senior Cloud Engineer is responsible for providing operational support, which includes cloud service development, advanced troubleshooting, architectural design, and management of the overall health of services running on RapidScale’s internally managed cloud. The position is key in building, deploying, and supporting our core infrastructure throughout multiple data centers. Senior Cloud Engineers review the entire environment, execute initiatives to reduce failures and defects, and improve overall performance.

Location: Irvine, CA or Raleigh, NC
Job Summary:

This role requires an advanced IT mind and leader in the areas of infrastructure and cloud services. A Cloud Architect must have advanced security knowledge and be able to troubleshoot an entire technology stack, design cloud platforms, document processes and procedures, and work with our platform partners that are launching innovative technology that might benefit RapidScale and our clients. While this is a desirable position for any engineer, it requires the highest level of knowledge. One must display advanced skills and communication abilities to become a Cloud Architect. This is a persistent learner and leader, as our clients depend on our platform to be up 100% of the time.

CloudSales

Administration

Location: Irvine, CA
Job Summary:

Assisting the Executive team with administrative functions in order to increase the time an executive has available for executive-level responsibilities. May handle a wide variety of situations involving the clerical and administrative function of the office. Responsible for confidential and time-sensitive material. Prepares routine and advanced correspondence including minutes from meetings, letters, memoranda, and reports. Familiar with a variety of the company’s concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. May direct and lead the work of others. A wide degree of creativity and latitude is expected.

Strong candidates will be able to manage general office work, monitoring and greeting visitors, utilities, security (key card management), answering the phones at the front desk, ensuring that the office is always in a presentable state for guests, and managing office cleaning services and trash services. Additional responsibilities include maintaining office services by organizing office operations and procedures, and ensuring the office is running smoothly by planning and implementing office systems, layouts, and equipment procurement. The position requires maintaining professional and technical knowledge by attending educational workshops.

Excellent English writing abilities are a requirement as some of the responsibilities include editing documents to be published. Excellent organizational skillsets is an important requirement. The ideal candidate will have a strong understanding of the Microsoft Office Suite of applications. This is a full-time salaried position.

Apply Now



Employee of the Quarter

Every quarter, the RapidScale executive team meets to decide who has showed the most improvement, contributed most to the growth of the business, and proven themselves to be an essential asset to the company. The chosen employee receives five full days of Paid Time Off and $5,000 toward their travel expenses, accommodations, and activities. Once they return, their travel adventures are featured in RapidScale’s quarterly newsletter!

Employee Benefits

Our health benefits program is part of our commitment to our employees and their families. We offer competitive healthcare benefits, which include medical and dental. We also contribute to an employee’s chosen plan and have a great team in place to support any unexpected needs. We truly care about our employees and their families.

Weekly High Fives

We like to notice the little things our employees do every week. As a result, we make sure to give those that stand out “high fives” during our weekly company-wide call, which happens every Friday and is led by our CEO. Those who win a weekly high fives are personally acknowledged on the calls and receive CloudPoints. We see what you’re doing and it’s our way of saying thank you.

Corporate Events and Outings

We believe being a team and are committed to building the best cloud team in the industry. This starts by getting our company together for corporate events and outings throughout the year. From winter events to summer events, President’s Club, and family outings, we understand the importance of teamwork. Without a strong team, we wouldn’t see the success, explosive growth, and dynamics we’ve achieved as a business.

Employee Referral Program

Employees get rewarded for their referrals! A great way to find the right new team members for the RapidScale family is through employee referrals, which are #1 in employee retention rate and lead to the highest-quality candidates.

We’re proud to offer a program to incentivize current employees to refer any like-minded, talented individuals to RapidScale for any open job reqs – and yes, the incentive is a bonus!

Education Program

RapidScale values the importance of furthering our employees’ knowledge and applying that to the business. We believe knowledge is key to success, so we invest in it. We are committed to any opportunity that allows our employees the chance to grow and develop within their position. We encourage our team to partake in certifications such as Cisco, NetApp, VMware, Microsoft, higher-level degrees, training courses, and more.

Giving Back

We are committed to giving back to the community and encourage employee charitable giving as well. It’s about not always taking or expecting, but saying thank you to our communities, partners, clients, and employees. How we do this, organizationally, can be seen through programs such as our Holiday Giving program, which gives a toy to a child in need for every deal closed during the fourth quarter of each year. Other programs includes free hours of support for non-profit organizations. Employees can also earn CloudPoints for volunteering their time to any charitable organization.

Duties and Responsibilities:

  1. Maintain multiple infrastructure environments (Cisco, F5, NetApp, and VMware).
  2. Maintain multiple customer environments (Citrix XenApp 6.5/XenDesktop, Microsoft Active Directory, Microsoft Exchange 2010/2013, and Microsoft SQL 2008/2012).
  3. Provision new customers and provide onboarding assistance.
  4. Work with helpdesk on escalated tickets.
  5. Create documentation for helpdesk to use to remediate issues on first call.

Skills and Educational Requirements:

  • College degree or equivalent work experience.
  • Excellent communication, presentation, writing, and editorial abilities.
  • Excellent organizational and time management skills.

Needed Attributes:

  • Knowledge of Cisco, Citrix, F5, Microsoft, and NetApp.
  • Proficient in virtualization, networking, and storage.
  • Excellent communication skills.
  • Experience with project management.
  • Proficiency in computer usage, internet, and Microsoft Office suite of applications.

Inter-Relationships:

Ability to work within a cooperative team environment as well as perform assignments autonomously. This position will require working with several departments and different personalities.

Working Environment:

Fast paced, positive, high energy environment. This position may have high levels of stress due to deadlines and necessity of quick response times.

Physical Requirements:
  • Employee may lift up to 20 pounds.
  • Employee may need to carry up to 20 pounds (i.e. carrying laptop and other equipment).
  • Employee may push/pull up to 25 pounds.
  • Employee may stand up to 4 hours.
  • Employee may walk up to 1.5 hours.
  • Employee may need to drive 2 hours.
  • Employee may perform repetitive bending up to 1 hours.
  • Employee may sit up to 8 hours.
  • Employee may spend up to 8 performing computer work/typing.
  • Employee may spend up to 8 hours on the telephone.
  • Employee may need to climb 1 flights of stairs.

Duties and Responsibilities:

  1. Maintain multiple infrastructure environments (Cisco, F5, NetApp, and VMware).
  2. Maintain multiple customer environments (Citrix XenApp 6.5/XenDesktop, Microsoft Active Directory, Microsoft Exchange 2010/2013, and Microsoft SQL 2008/2012).
  3. Provision new customers and provide onboarding assistance.
  4. Work with helpdesk on escalated tickets.
  5. Create documentation for helpdesk to use to remediate issues on first call.

Skills and Educational Requirements:

  • College degree or equivalent work experience.
  • Excellent communication, presentation, writing, and editorial abilities.
  • Excellent organizational and time management skills.

Needed Attributes:

  • Knowledge of Cisco, Citrix, F5, Microsoft, and NetApp.
  • Proficient in virtualization, networking, and storage.
  • Excellent communication skills.
  • Experience with project management.
  • Proficiency in computer usage, internet, and Microsoft Office suite of applications.

Inter-Relationships:

Ability to work within a cooperative team environment as well as perform assignments autonomously. This position will require working with several departments and different personalities.

Working Environment:

Fast paced, positive, high energy environment. This position may have high levels of stress due to deadlines and necessity of quick response times.

Physical Requirements:
  • Employee may lift up to 20 pounds.
  • Employee may need to carry up to 20 pounds (i.e. carrying laptop and other equipment).
  • Employee may push/pull up to 25 pounds.
  • Employee may stand up to 4 hours.
  • Employee may walk up to 1.5 hours.
  • Employee may need to drive 2 hours.
  • Employee may perform repetitive bending up to 1 hours.
  • Employee may sit up to 8 hours.
  • Employee may spend up to 8 performing computer work/typing.
  • Employee may spend up to 8 hours on the telephone.
  • Employee may need to climb 1 flights of stairs.

Duties and Responsibilities:

  1. Assist in maintaining multiple infrastructure environments (Cisco, FortiNet, NetApp, and VMware)
  2. Be embedded with a major client, but be able to maintain multiple customer environments (Citrix XenApp/XenDesktop 6.5- 7.5, Microsoft Active Directory, Microsoft Exchange 2010/2013, Microsoft SQL 2008/2012)
  3. Troubleshoot various technical issues with the staff of the primary client
  4. Assist in gathering technical details of orders from customer and customer’s IT staff/ support
  5. Assist in development and implementation of a broad, coordinated set of plans and programs to meet the goals and priorities of the department
  6. Provision new customers and provide on boarding assistance
  7. Provide expertise and consulting to project managers in the process of project management and in the softer skills of team dynamics, team building, and group motivation.
  8. Work with helpdesk on escalated tickets
  9. Create documentation for helpdesk to use to remediate issues on first call
  10. Identify, develop, and initiate innovations and solutions where precedents and procedures may not exist
  11. Work cross functionally to solve problems and implement changes
  12. Analyze decisions and actions for the support of the larger area’s strategic direction. Works with C-Level management to resolve more complex problems

Skills and Educational Requirements:

The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential duty satisfactorily.  Reasonable amounts of training are provided.

Requirements:
  • A college degree or equivalent work experience
  • Excellent communication, presentation, writing and editorial abilities.
  • Excellent organizational and time management skills.
  • Ability to work on a 24×7 on-call rotation schedule

Needed Attributes:

  • Deep knowledge of Citrix VDI solutions (XenApp/XenDesktop/Sharefile) would be a plus
  • Knowledge of Cisco, Citrix, F5, Microsoft, and NetApp.
  • Proficient in virtualization, networking, and storage.
  • Excellent communication skills
  • Experience with project management
  • Proficiency in computer usage, internet and Microsoft Office suite of applications

Inter-Relationships:

Ability to work within a cooperative team environment as well as perform assignments autonomously

This position will require working with several departments and different personalities.

Working Environment:

Fast paced, positive, high energy environment. This position may have high levels of stress due to deadlines and necessity of quick response times.

Physical Requirements:
  • Employee may lift up to 20 pounds.
  • Employee may need to carry up to 20 pounds (i.e. carrying laptop and other equipment).
  • Employee may push/pull up to 25 pounds.
  • Employee may stand up to 1.5 hours.
  • Employee may walk up to 1.5 hours.
  • Employee may need to drive 2 hours.
  • Employee may perform repetitive bending up to 1 hours.
  • Employee may sit up to 8 hours.
  • Employee may spend up to 8 performing computer work/typing.
  • Employee may spend up to 8 hours on the telephone.
  • Employee may need to climb N/A flights of stairs.

Technical Skill Requirements:

Microsoft Product Sets
  • Windows Server 2003, 2008R2, 2012R2
  • Active Directory 2003, 2008R2, 2012R2
  • Exchange 2010, 2013
  • Lync 2013
  • Terminal Services
  • SQL Server
Citrix Product Sets
  • XenApp 6.5/7.5 and XenDesktop 7.5 (app mode and desktop mode)
  • Netscaler 10.5
  • ShareFile
  • User Profile Manager
  • Cloud Portal Services Manager (formerly Cortex)
VMware product sets
  • ESXi 5.1, 5.5
  • vCenter 5.1, 5.5
  • vCloud Director 5.5
  • vShield Edge 5.1, 5.5
Cisco product sets
  • Unified Computing System; B200 blade servers, C240 rack servers, flex pod
  • Cisco Nexus 5000, 7000 switches (flex pod)
  • Cisco ASR routers
Misc. product sets
  • AirSembly by AirVM
  • FortiGate firewall by FortiNet
  • Numecent Jukebox
  • Various monitoring tools
Network
  • IPv4, IPv6
  • VLAN’s
  • VPN’s
  • QoS
  • Subnetting
  • NAT
  • Port translation
  • Spanning tree
  • LACP, port channeling, and VPC’s
  • HSRP
  • BGP
  • OSPF
  • RIP
Storage
  • NetApp: C-mode, 7-mode (flex pod)

Duties and Responsibilities (Essential duties include but are not limited to):

  • Maintain multiple infrastructure environments (Cisco, FortiNet, NetApp, Citrix, and VMware).
  • Maintain multiple customer environments within RapidScale’s infrastructure (Citrix XenApp/XenDesktop, Microsoft Active Directory, Microsoft Exchange 2010/2013, and Microsoft SQL 2008/2012).
  • Provision new customers and provide onboarding assistance.
  • Provide support on escalated trouble tickets when necessary.
  • Review entire environment and execute initiatives to reduce failures, defects, and improve overall performance.
  • Document architectures, procedures, and processes for use by other cloud operators.
  • Create documentation for helpdesk to use and remediate issues on first call.

Skills and Educational Requirements:

The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential duty satisfactorily.  Reasonable amounts of training are provided.

Requirements:
  • A college degree or equivalent work experience (10+ years )
  • Excellent communication, presentation, writing, and editorial abilities
  • Excellent organizational and time management skills
  • Apply attained experiences and knowledge in solving problems that are complex in scope, requiring in-depth evaluation as well as the ability to identify problems in advance, and propose solutions
  • Require limited supervision and direction; drive results, and set priorities independently
  • Ability to work on a 24×7 on-call rotation schedule

Needed Attributes:

  • A proven level of experience in Citrix VDI solutions (XenApp 6.5-7.6/XenDesktop 6.5-7.6/ShareFile/NetScaler)
  • A proven level of competence with Cisco products including UC Blade and Rack Servers (B200/C24), Cisco Routers/ Firewalls and Switches, FortiNet FortiGate firewalls, Microsoft Server 2008R2/ 2012R2, and NetApp C-mode and 7-mode.
  • Ability to demonstrate a high level of competency in virtualization, networking, and storage.
  • Excellent communication skills.
  • Experience with project management.
  • Proficiency in computer usage, internet, and Microsoft Office suite of applications.

Inter-Relationships:

Ability to work within a cooperative team environment as well as perform assignments autonomously

This position will require working with several departments and different personalities.

Working Environment:

Fast paced, positive, high energy environment. This position may have high levels of stress due to deadlines and necessity of quick response times.

Physical Requirements:
  • Employee may lift up to 20 pounds.
  • Employee may need to carry up to 20 pounds (i.e. carrying laptop and other equipment).
  • Employee may push/pull up to 25 pounds.
  • Employee may stand up to 1.5 hours.
  • Employee may walk up to 1.5 hours.
  • Employee may need to drive 2 hours.
  • Employee may perform repetitive bending up to 1 hours.
  • Employee may sit up to 8 hours.
  • Employee may spend up to 8 performing computer work/typing.
  • Employee may spend up to 8 hours on the telephone.
  • Employee may need to climb N/A flights of stairs.

Duties and Responsibilities:

  1. Greeting guests
  2. Supporting the Executive leadership in all projects and needs
  3. Management of in-office catering when needed
  4. Monthly supply ordering and management of supplies
  5. Managing shipping and receiving accounts
  6. Distributing mail and packages
  7. Making travel arrangements
  8. Fielding employee requests
  9. Assisting the Executive team with administrative tasks including but not limited to: booking travel, expense reporting, report generation, scheduling meetings and managing calendars
  10. Legal document review management and coordination 

Skills and Educational Requirements:

The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential duty satisfactorily. Reasonable amounts of training are provided.

Educational & Skills Requirements:
  • A college degree or equivalent work experience
  • Excellent communication, presentation, writing and editorial abilities
  • Excellent organizational and time management skills
  • Apply attained experiences and knowledge in solving problems that are complex in scope requiring in-depth evaluation as well as identifying problems in advance, and proposing solutions
  • Require limited supervision and direction; drive results and set priorities independently

Inter-Relationships:

Role requires the ability to work within a cooperative team environment as well as perform assignments autonomously.

This position will require working with several departments and different personalities.

Working Environment:

Fast paced, positive, high energy environment.  Can have high levels of stress due to deadlines and necessity of quick response times.

Physical Requirements:
  • Employee may need to carry up to 20 pounds (i.e. carrying laptop and other equipment).
  • Employee may push/pull up to 25 pounds.
  • Employee may stand up to 4 hours.
  • Employee may walk up to 1.5 hours.
  • Employee may need to drive 2 hours.
  • Employee may perform repetitive bending up to 1 hour.
  • Employee may sit up to 8 hours.
  • Employee may spend up to 8 performing computer work/typing.
  • Employee may spend up to 8 hours on the telephone.