Boutique Regional Coffee Roaster

About the Client

The client is a boutique regional coffee roaster based in Seattle, WA with a vision of producing exceptional coffee using responsible growing practices. It has multiple locations and around 80 total employees.

QUICK FACTS

Location

Seattle, WA

Business Size

Multiple Locations, 80 Total Employees

Key Issues

Limited IT Support, Dysfunctional Point of Sales system , Centralizing applications

RapidScale Solutions

CloudDesktop, CloudServer, CloudBackup, Office 365

Pain Points

The Regional Coffee Roaster had one IT system administration employee handling everything from servers to email to a mixture of Dropbox and OneDrive. The client also had a dysfunctional Point of Sales system that caused a single transaction to take 5 to 7 minutes to complete. The Coffee Roaster struggled with centralizing its applications, and has remote workers who had trouble accessing the system. Its physical servers were also nearing end of life.

Opportunity

The opportunity arose when our Partner Experience Manager attended a partner event. He engaged with the partners by first discussing their business and their vision for the coming years, rather than overselling the RapidScale solutions. The partners were ready to have new conversations with their legacy customer base about compute and cloud.

Presenting a quick Proof of Concept environment was something that the competition simply couldn’t complete, which is why they were never able to get the deal off the ground. Our team came in and walked the client through our proposed solution. It was this hands-on approach that ultimately made a difference.

Solution

RapidScale presented the client with a solution to address their pain points, proposing CloudDesktop, CloudServer, CloudBackup and Office 365. The RapidScale solution sped up the POS process exponentially, hitting 20 seconds per transaction. CloudDesktop was also a critical component of the solution that optimized the applications. ShareFile, for example, replaced Dropbox and OneDrive, streamlining file sharing into one centralized repository with added features. The final solution also allows the IT employee to focus on revenue-impacting projects, solving a huge IT resource issue.

See What our Customers are Saying

  • The amount of detail Gary provided me, as well as his responsiveness, was far beyond anything we had with our last vendor. The efficiency of your RFC process is a breath of fresh air! I’m also extremely satisfied with the RapidScale support team as a whole in regards to their proficiency, sense of urgency and etiquette.
  • I checked out some new partner resources – great stuff. We are already getting some good traction here. You guys really offer some great support!!
  • After being introduced to RapidScale at an event, I cannot help but be more impressed each time I hear more. I attended a webinar too, and once again, I’m really impressed with the opportunities. When I looked in your Partner Portal for the first time I thought, “Wow was I crazy for not looking sooner!” Great stuff in there.
  • Austin was amazing, professional, knowledgeable and personable – a true star!
  • I appreciate Steven’s quick response time and friendly demeanor when discussing problems. Great service and follow up!
  • RapidScale has been by far better than [our previous provider]. Our team is so much happier!
  • Our timing satisfaction rating reflects that these were carry-over issues from our prior vendor, but we’re pleased with RapidScale, and Steven’s thoroughness in reviewing and handling through to resolution.
  • I have been thrilled with RapidScale, I love the fact that when I call to initiate a ticket the technicians answer the phone. With [our last provider], we left a message then had to wait for a technician to call back. Sometimes this could take days!  Thank you, I am really happy with your services.
  • Sent a ticket for a server being unresponsive and received a call within a few minutes. Great response and resolution.
  • I believe the technician’s name was David. He was very pro-active on a Saturday. Got the issue resolved quickly. High marks.
  • Thanks for the quick response and resolution!  And I appreciate the fact that the tech gave information about what the problem was, how it was fixed, etc. That is always better than a simple “it’s now fixed”.
  • The level of service that we have received from RapidScale has been completely awesome.  All of our IT team and the owner has commented on it.  You guys are doing a fantastic job!
  • It’s been great so far having RapidScale host our email. We had it in-house before and that was just may more trouble than it was worth.
  • We’ve been extremely pleased with the service and customer support RapidScale has provided us. We don’t have a large IT staff and so the ability to lean on them has been perfect.
  • We’ve now transferred almost our entire company into RapidScale’s cloud. We started with just our email – we moved from in-house to hosted – then we moved the rest of our servers into the RapidScale cloud and now we’re in the final stages of implementing our virtual desktops! It’s really incredible to have everything running in the cloud and to have it all be so easy.
  • Working with RapidScale has been great so far. Our organization had a lot of our servers in-house and it was such a pain. It’s 1,000 times better now that we moved it all to the cloud.
  • RapidScale quite literally re-invented our IT situation. It was a complete mess before and we are absolutely THRILLED with everything that they’ve helped us to accomplish. Our network runs smoother and our virtual environments are the best addition we’ve made in a very long time.
  • The whole “cloud” thing was incredibly daunting when we first started exploring it for our business. We didn’t really understand the way everything worked and how it was going to help us get past some of the technology speed bumps we had. I worked with the RapidScale sales team and they were really very helpful and made me completely comfortable with the solution. We’ve been running on the CloudOffice interface for about 4 months now and are 100% satisfied and so happy we made the choice to move to RapidScale.
  • RapidScale helped to not only significantly lower our costs, but to help make our work environment more productive as well as more reliable and stable.
  • I LOVE THIS TECHNOLOGY.  I am so excited to be in this new phase within our organization. As a proud partner of RapidScale, this week alone I’ve dealt with 3 major consultations in Colorado with hundreds of employees each! This technology is truly exciting stuff. They make the process so easy, from training, to quoting, to installation! I LOVE HOW EASY THAT WAS. Amazing. You all ROCK!

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