Dental Practice Management Company

Dental Practice Management Company

Cloud for Healthcare RapidScale Managed Cloud Services for Businesses

About the Client

The customer is a dental practice management company with over 40 locations across the United States in Florida, Virginia, Arizona and California. The company acquires, develops, renovates, consolidates and partners with dental practices through its integrated dental care delivery systems. The company, with 250+ employees, had the majority of its business relying on its ERP/medical applications running on an MSP based in a single data center. When the company acquires new practices, it has to add the new office into the current email and back-office environment.



Across the US


Business Size

250+ employees, 40 locations


Key Issues

Lack of scalability, unpredictable costs with new acquisitions


RapidScale Solutions

CloudServer, CloudDesktop, CloudRecovery

Pain Points

The MSP couldn’t handle the growth from an infrastructure and policy perspective to go along with the numerous outages based on policies and limitations within the current environment. Since the organization was expanding across the US, the dental practice needed a uniform infrastructure and policies for future growth with a limited IT staff. The dental practice management company wanted a dynamic solution that could expand and deploy quickly, and wanted to know what the OpEx would be every time a new office was added.


After being introduced to the opportunity through a sales partner, RapidScale’s team of experts analyzed the customer’s needs. The dental practice management company wanted a dynamic solution that could expand and deploy quickly. The client also wanted to know what the OpEx would be every time a new office was added. Rapid-Scale was asked to evaluate the environment and build a roadmap to a unified infrastructure built for future expansion.


RapidScale presented the customer with a solution to address their pain points. After evaluating, RapidScale compartmentalized the infrastructure into five parts: email, IaaS, failover, virtual desktops, and policies/procedures. RapidScale upgraded the client’s email to CloudMail (Exchange 2013, and put in a migration plan for the 250+ employees. After the email migration, the cloud provider mapped a plan for a migration of the infrastructure to CloudServer with CloudDesktop (virtual desktops). RapidScale then worked with the client’s IT team to identify which applications and servers needed high availability for CloudRecovery with Failover and built out a replication environment in a secondary data center. Once that was stood up, RapidScale helped build out new policies and procedures to use going forward so any future acquisitions would go smooth.

The client can now take advantage of a scalable environment for future acquisitions and a stable environment with failover. The IT team knows the exact cost of each new employee coming on board, and is able to make quicker decisions.

See What our Customers are Saying

  • With this kind of support how could someone not love RapidScale. The bar has been set pretty high!!!

  • Sent a ticket for a server being unresponsive and received a call within a few minutes.  Great response and resolution.

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  • Thanks for the quick response and resolution!  and I appreciate the fact that the tech gave information about what the problem was, how it was fixed, etc.  That is always better than a simple “its now fixed”.

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  • We’ve now transferred almost our entire company into RapidScale’s cloud. We started with just our email – we moved from in-house to hosted – then we moved the rest of our servers into the RapidScale cloud and now we’re in the final stages of implementing our virtual desktops! It’s really incredible to have everything running in the cloud and to have it all be so easy!

  • Working with RapidScale has been great so far. Our organization had a lot of our servers in-house and it was such a pain. It’s 1,000 times better now that we moved it all to the cloud.

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  • The whole “cloud” thing was incredibly daunting when we first started exploring it for our business. We didn’t really understand the way everything worked and how it was going to help us get past some of the technology speed bumps we had. I worked with the RapidScale sales team and they were really very helpful and made me completely comfortable with the solution. We’ve been running on the CloudOffice interface for about 4 months now and are 100% satisfied and so happy we made the choice to move to RapidScale.

  • RapidScale helped to not only significantly lower our costs, but to help make our work environment more productive as well as more reliable and stable.

  • I LOVE THIS TECHNOLOGY.  I am so excited to be in this new phase within our organization. As a proud partner of RapidScale, this week alone I’ve dealt with 3 major consultations in Colorado with hundreds of employees each! This technology is truly exciting stuff.  They make the process so easy, from training, to quoting, to installation! I LOVE HOW EASY THAT WAS.  Amazing.  You all ROCK!

  • Thanks again and we look forward to staying with Rapidscale for a long time to come.

  • RapidScale provided us with the idea Hybrid Cloud solution for our firm and allowed us to have mobility and reliability that we were previously lacking. We also got the security of full data redundancy between RapidScale’s data centers, which eliminated the concern of a server failing and losing our years of data.

  • We were not only able to quantify the cost savings for the company with RapidScale, but we were also given new capabilities when trying to establish accurate Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO).

  • During National Health IT Week, we recognized you for leveraging technology to support and improve our healthcare systems. By ensuring that our health information technology is integrated, interactive, interoperable, and intelligent, you help improve the quality of healthcare delivery, increased patient safety, and strengthen the interaction between patients and their healthcare providers. Thank you for all you do to enhance our operations and support patient care and safety

  • Overall, RapidScale provided us with an ideal hybrid Cloud solution for our organization and allowed us to have mobility and reliability that we were critically lacking before. We deal with a lot of power outages so it’s remarkable that we have the convenience of full redundancy between RapidScale’s data centers, which eliminated the concern of a server failing during one of our power outages and potentially losing our data.

  • I will say that I highly recommend RapidScale because of the level of service and response I have had with them. I will also say that the level of personal attention/interaction that I have been able to maintain with them has been a critical point in my decision to remain with them even when other companies have approached me with options to change.

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