Manufacturing and Distribution Company

About the Client

The customer is a manufacturing and distribution company that start-ed with 600 users. However, they needed to bring 1800 additional users on board. Email has become a commoditized product set, and many organizations look to outsource it. The client had already outsourced Exchange to a different provider, but that provider was unwilling to upgrade them to Exchange 2013. The manufacturing company decided to switch to a provider that could deliver the latest version of Exchange.

QUICK FACTS

Location

Illinois

 

Business Size

600 users

 

Key Issues

Needed to upgrade to Exchange 2013, reduced budget, lacked end-user support

 

RapidScale Solutions

CloudMail

Pain Points

The company was unhappy with its current Exchange provider, who was unwilling to upgrade the business to Exchange 2013. The client simply needed to move to this new version. Additionally, the manufacturing company had its budget cut down and needed a more affordable solution overall that included end-user support.

Opportunity

After being introduced to the opportunity through a sales partner, RapidScale’s team of experts analyzed the customer’s needs. RapidScale is ahead of the curve when sending clients forward to the next version of software from providers like Microsoft. The client preferred to hand the responsibility to RapidScale, a Microsoft Exchange expert.

Solution

RapidScale presented the customer with a solution to address their pain points, proposing its Hosted Ex-change Solution, CloudMail. The fully managed, multi-tenant CloudMail solution replaced the company’s current Hosted Exchange provider and upgraded the client to Exchange 2013. Moving to the multi-tenant environment reduced costs the organization was currently facing. User management was increasingly simplified due to the full-user support and management offered with CloudMail.

The organization realized instant savings by moving to RapidScale’s CloudMail multi-tenant environment. The manufacturer was able to upgrade to the new version it desired, and RapidScale manages the entire environment, supporting user integration and management. RapidScale conducted a smooth transition from the old Exchange provider to the multi-tenant platform without any issues or data loss.

See What our Customers are Saying

  • The amount of detail Gary provided me, as well as his responsiveness, was far beyond anything we had with our last vendor. The efficiency of your RFC process is a breath of fresh air! I’m also extremely satisfied with the RapidScale support team as a whole in regards to their proficiency, sense of urgency and etiquette.
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  • Austin was amazing, professional, knowledgeable and personable – a true star!
  • I appreciate Steven’s quick response time and friendly demeanor when discussing problems. Great service and follow up!
  • RapidScale has been by far better than [our previous provider]. Our team is so much happier!
  • Our timing satisfaction rating reflects that these were carry-over issues from our prior vendor, but we’re pleased with RapidScale, and Steven’s thoroughness in reviewing and handling through to resolution.
  • I have been thrilled with RapidScale, I love the fact that when I call to initiate a ticket the technicians answer the phone. With [our last provider], we left a message then had to wait for a technician to call back. Sometimes this could take days!  Thank you, I am really happy with your services.
  • Sent a ticket for a server being unresponsive and received a call within a few minutes. Great response and resolution.
  • I believe the technician’s name was David. He was very pro-active on a Saturday. Got the issue resolved quickly. High marks.
  • Thanks for the quick response and resolution!  And I appreciate the fact that the tech gave information about what the problem was, how it was fixed, etc. That is always better than a simple “it’s now fixed”.
  • The level of service that we have received from RapidScale has been completely awesome.  All of our IT team and the owner has commented on it.  You guys are doing a fantastic job!
  • It’s been great so far having RapidScale host our email. We had it in-house before and that was just may more trouble than it was worth.
  • We’ve been extremely pleased with the service and customer support RapidScale has provided us. We don’t have a large IT staff and so the ability to lean on them has been perfect.
  • We’ve now transferred almost our entire company into RapidScale’s cloud. We started with just our email – we moved from in-house to hosted – then we moved the rest of our servers into the RapidScale cloud and now we’re in the final stages of implementing our virtual desktops! It’s really incredible to have everything running in the cloud and to have it all be so easy.
  • Working with RapidScale has been great so far. Our organization had a lot of our servers in-house and it was such a pain. It’s 1,000 times better now that we moved it all to the cloud.
  • RapidScale quite literally re-invented our IT situation. It was a complete mess before and we are absolutely THRILLED with everything that they’ve helped us to accomplish. Our network runs smoother and our virtual environments are the best addition we’ve made in a very long time.
  • The whole “cloud” thing was incredibly daunting when we first started exploring it for our business. We didn’t really understand the way everything worked and how it was going to help us get past some of the technology speed bumps we had. I worked with the RapidScale sales team and they were really very helpful and made me completely comfortable with the solution. We’ve been running on the CloudOffice interface for about 4 months now and are 100% satisfied and so happy we made the choice to move to RapidScale.
  • RapidScale helped to not only significantly lower our costs, but to help make our work environment more productive as well as more reliable and stable.
  • I LOVE THIS TECHNOLOGY.  I am so excited to be in this new phase within our organization. As a proud partner of RapidScale, this week alone I’ve dealt with 3 major consultations in Colorado with hundreds of employees each! This technology is truly exciting stuff. They make the process so easy, from training, to quoting, to installation! I LOVE HOW EASY THAT WAS. Amazing. You all ROCK!

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