Medical Manufacturer

About the Client

The customer is a large Los Angeles-based medical manufacturing company with over 500 employees. The majority of its business was relying on its ERP applications running on Dell servers, which cost the company $250,000 each. The manufacturer had four of these servers, and refreshed one each year. The IT manager had a signed purchase order for $250,000 ready for Dell to refresh one of the servers that current year, but had been waiting for the delivery of the server for over four weeks. The delay made him weary of the company’s disaster recovery plan if the existing server were to have a catastrophic failure.

QUICK FACTS

Location

Los Angeles

 

Business Size

500+ employees

 

Key Issues

Limited IT resources, small IT team and a need for a hardware refresh

 

RapidScale Solutions

CloudRecovery

Pain Points

The IT manager believed that in the event of a disaster, the company could be heavily impacted due to how long it would take to get a new server up and running. This was downtime the organization simply couldn’t afford to risk. The medical manufacturer is also heavily regulated by the FDA, and required a secure and compliant disaster recovery plan that would help it meet all requirements. Additionally, the customer was overspending for a mediocre server solution.

Opportunity

RapidScale’s team of experts analyzed the customer’s needs. It shared its Disaster Recovery as a Service product, CloudRecovery with failover, with the customer. The unique pricing of the solution would allow for a low monthly recurring charge of $2500 to install “shadow servers” to each production server, and back up the customer’s data in RapidScale’s SANs.

Solution

RapidScale presented the customer with a solution to address their pain points, proposing CloudRecovery as the final product. The benefits of the solution far outweighed the costs, and in addition to value, RapidScale’s secure infrastructure and data storage are in compliance with the FDA’s strict guidelines. The customer no longer has to worry about lengthy downtime and can now take advantage of the server being backed up in a secure data center. They will increase bandwidth to support data that needs to be replicated. The medical manufacturer also plans to move production into the cloud with RapidScale as all of the existing servers reach end of life, which would add the Infrastructure as a Service solution, CloudServer. This solution would help the customer avoid stressful and expensive hardware refresh cycles.

See What our Customers are Saying

  • The amount of detail Gary provided me, as well as his responsiveness, was far beyond anything we had with our last vendor. The efficiency of your RFC process is a breath of fresh air! I’m also extremely satisfied with the RapidScale support team as a whole in regards to their proficiency, sense of urgency and etiquette.
  • I checked out some new partner resources – great stuff. We are already getting some good traction here. You guys really offer some great support!!
  • After being introduced to RapidScale at an event, I cannot help but be more impressed each time I hear more. I attended a webinar too, and once again, I’m really impressed with the opportunities. When I looked in your Partner Portal for the first time I thought, “Wow was I crazy for not looking sooner!” Great stuff in there.
  • Austin was amazing, professional, knowledgeable and personable – a true star!
  • I appreciate Steven’s quick response time and friendly demeanor when discussing problems. Great service and follow up!
  • RapidScale has been by far better than [our previous provider]. Our team is so much happier!
  • Our timing satisfaction rating reflects that these were carry-over issues from our prior vendor, but we’re pleased with RapidScale, and Steven’s thoroughness in reviewing and handling through to resolution.
  • I have been thrilled with RapidScale, I love the fact that when I call to initiate a ticket the technicians answer the phone. With [our last provider], we left a message then had to wait for a technician to call back. Sometimes this could take days!  Thank you, I am really happy with your services.
  • Sent a ticket for a server being unresponsive and received a call within a few minutes. Great response and resolution.
  • I believe the technician’s name was David. He was very pro-active on a Saturday. Got the issue resolved quickly. High marks.
  • Thanks for the quick response and resolution!  And I appreciate the fact that the tech gave information about what the problem was, how it was fixed, etc. That is always better than a simple “it’s now fixed”.
  • The level of service that we have received from RapidScale has been completely awesome.  All of our IT team and the owner has commented on it.  You guys are doing a fantastic job!
  • It’s been great so far having RapidScale host our email. We had it in-house before and that was just may more trouble than it was worth.
  • We’ve been extremely pleased with the service and customer support RapidScale has provided us. We don’t have a large IT staff and so the ability to lean on them has been perfect.
  • We’ve now transferred almost our entire company into RapidScale’s cloud. We started with just our email – we moved from in-house to hosted – then we moved the rest of our servers into the RapidScale cloud and now we’re in the final stages of implementing our virtual desktops! It’s really incredible to have everything running in the cloud and to have it all be so easy.
  • Working with RapidScale has been great so far. Our organization had a lot of our servers in-house and it was such a pain. It’s 1,000 times better now that we moved it all to the cloud.
  • RapidScale quite literally re-invented our IT situation. It was a complete mess before and we are absolutely THRILLED with everything that they’ve helped us to accomplish. Our network runs smoother and our virtual environments are the best addition we’ve made in a very long time.
  • The whole “cloud” thing was incredibly daunting when we first started exploring it for our business. We didn’t really understand the way everything worked and how it was going to help us get past some of the technology speed bumps we had. I worked with the RapidScale sales team and they were really very helpful and made me completely comfortable with the solution. We’ve been running on the CloudOffice interface for about 4 months now and are 100% satisfied and so happy we made the choice to move to RapidScale.
  • RapidScale helped to not only significantly lower our costs, but to help make our work environment more productive as well as more reliable and stable.
  • I LOVE THIS TECHNOLOGY.  I am so excited to be in this new phase within our organization. As a proud partner of RapidScale, this week alone I’ve dealt with 3 major consultations in Colorado with hundreds of employees each! This technology is truly exciting stuff. They make the process so easy, from training, to quoting, to installation! I LOVE HOW EASY THAT WAS. Amazing. You all ROCK!

Explore the RapidScale Managed Cloud Solutions

Enjoying the Cloud Knowledge? Share Your Favorites!