Medical Rehabilitation Facility

About the Client

The customer is a large medical rehabilitation facility based in Florida, with 220 users and 13 locations. The facility had no IT staff, but had a dedicated resource from local MSP during normal business hours for voice systems, data, infrastructure, connectivity and help desk support.

QUICK FACTS

Location

Florida

Business Size

220 Users + 13 Locations

Key Issues

Limited IT Support, Unsatisfied Cost models, Unsupported MSP Growth

RapidScale Solutions

CloudDesktop, CloudServer, CloudMail, Dedicated 24x7x365 Support, Weekly Status calls, Monthly trouble ticket reviews

Pain Points

The Rehabilitation Facility was limited by normal business hours and with no IT support during after hours. Additionally the company wanted to expand further but the MSP could not support the growth, which left the company at a stasis state due to all data, support and infrastructure sourced in MSP.

The Facility wanted to resolve RDP limitations inside their data base. The company was not satisfied with its current cost structure and wanted to improve cost efficiency. One of their main problems was not being able to have IT support 24/7, the facility was looking to find a dedicated 24/7/365 IT resource.

Opportunity

The opportunity originated from RapidScale bringing in the facility to look over technology options. The Facility needed a fully managed solution to support users on all aspects of IT including voice, internet, computers and more.

RapidScale worked together with the facility to develop a solution for their problems. The COO kept a high level of communication with the management team, allowing RapidScale to know exactly what needed to be done. Together, the team bought a strong front that gave the customer confidence in an overall solution.

Solution

RapidScale presented the customer with a solution to address their pain points, proposing CloudDesktop for 220 users. The facility now had everyone on the same page, allowing them to have optimal performance across all users with remote access to information and data. RapidScale also implemented CloudServer to the facility along with CloudMail to streamline the facilities virtual footprint.

The facility could now rely on RapidScale’s 24x7x365 support for all their IT needs, with quality engineers and actual IT support RapidScale provides weekly project status calls, and monthly trouble ticket reviews to go over with the facility to address any of their needs or concerns.

After RapidScale implementing its solution, the facility now has added 6 new locations with over 450 employees. They now have the ability to add new users quickly and with ease. RapidScale’s solution is simple to deploy and scales with the client so RapidScale can always stay aligned to support the facility.

See What our Customers are Saying

  • The amount of detail Gary provided me, as well as his responsiveness, was far beyond anything we had with our last vendor. The efficiency of your RFC process is a breath of fresh air! I’m also extremely satisfied with the RapidScale support team as a whole in regards to their proficiency, sense of urgency and etiquette.
  • I checked out some new partner resources – great stuff. We are already getting some good traction here. You guys really offer some great support!!
  • After being introduced to RapidScale at an event, I cannot help but be more impressed each time I hear more. I attended a webinar too, and once again, I’m really impressed with the opportunities. When I looked in your Partner Portal for the first time I thought, “Wow was I crazy for not looking sooner!” Great stuff in there.
  • Austin was amazing, professional, knowledgeable and personable – a true star!
  • I appreciate Steven’s quick response time and friendly demeanor when discussing problems. Great service and follow up!
  • RapidScale has been by far better than [our previous provider]. Our team is so much happier!
  • Our timing satisfaction rating reflects that these were carry-over issues from our prior vendor, but we’re pleased with RapidScale, and Steven’s thoroughness in reviewing and handling through to resolution.
  • I have been thrilled with RapidScale, I love the fact that when I call to initiate a ticket the technicians answer the phone. With [our last provider], we left a message then had to wait for a technician to call back. Sometimes this could take days!  Thank you, I am really happy with your services.
  • Sent a ticket for a server being unresponsive and received a call within a few minutes. Great response and resolution.
  • I believe the technician’s name was David. He was very pro-active on a Saturday. Got the issue resolved quickly. High marks.
  • Thanks for the quick response and resolution!  And I appreciate the fact that the tech gave information about what the problem was, how it was fixed, etc. That is always better than a simple “it’s now fixed”.
  • The level of service that we have received from RapidScale has been completely awesome.  All of our IT team and the owner has commented on it.  You guys are doing a fantastic job!
  • It’s been great so far having RapidScale host our email. We had it in-house before and that was just may more trouble than it was worth.
  • We’ve been extremely pleased with the service and customer support RapidScale has provided us. We don’t have a large IT staff and so the ability to lean on them has been perfect.
  • We’ve now transferred almost our entire company into RapidScale’s cloud. We started with just our email – we moved from in-house to hosted – then we moved the rest of our servers into the RapidScale cloud and now we’re in the final stages of implementing our virtual desktops! It’s really incredible to have everything running in the cloud and to have it all be so easy.
  • Working with RapidScale has been great so far. Our organization had a lot of our servers in-house and it was such a pain. It’s 1,000 times better now that we moved it all to the cloud.
  • RapidScale quite literally re-invented our IT situation. It was a complete mess before and we are absolutely THRILLED with everything that they’ve helped us to accomplish. Our network runs smoother and our virtual environments are the best addition we’ve made in a very long time.
  • The whole “cloud” thing was incredibly daunting when we first started exploring it for our business. We didn’t really understand the way everything worked and how it was going to help us get past some of the technology speed bumps we had. I worked with the RapidScale sales team and they were really very helpful and made me completely comfortable with the solution. We’ve been running on the CloudOffice interface for about 4 months now and are 100% satisfied and so happy we made the choice to move to RapidScale.
  • RapidScale helped to not only significantly lower our costs, but to help make our work environment more productive as well as more reliable and stable.
  • I LOVE THIS TECHNOLOGY.  I am so excited to be in this new phase within our organization. As a proud partner of RapidScale, this week alone I’ve dealt with 3 major consultations in Colorado with hundreds of employees each! This technology is truly exciting stuff. They make the process so easy, from training, to quoting, to installation! I LOVE HOW EASY THAT WAS. Amazing. You all ROCK!

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