boutique hotel

Boutique Hotel

Cloud for Hospitality RapidScale Managed Cloud Services for Businesses

About the Client

The customer is a boutique hotel located in Los Angeles, CA with 110 on-site and off-site users. The hotel was supported by one IT manager who addressed all support needs within the organization. The IT manager was not qualified to deliver enterprise-grade network solutions, and did not have the insight into the correct tools that were available to benefit the organization. The IT manager was constantly managing the failing infrastructure and therefore was unable to pur-sue improvement projects.

QUICK FACTS

Location

Los Angeles

 

Business Size

110 employees

 

Key Issues

Problems with outages and management of existing systems, disjointed Active Directory

 

RapidScale Solutions

CloudDesktop

Pain Points

The hotel had old and broken infrastructure that was strung along with repairs versus improvement. The IT closet had poor ventilation which caused the hardware to fail consistently, causing outages and loss of work ability. There were problems with outages and poor management of existing systems, which was time consuming. The hotel also had a disjointed Active Directory system, which made it difficult for vendors to understand the network. The client had to determine whether their current infrastructure was suitable for integration, or if it was necessary to do full elimination and begin with new hardware.

Opportunity

After being introduced to the opportunity through a sales partner, RapidScale’s team of experts analyzed the customer’s needs. The determining factors for the hotel’s proposed solution was how poorly the current infrastructure was maintained and the fact that software was out of date. RapidScale found that the client was running old software and network hardware accompanied by poor cabling.

Solution

RapidScale presented the customer with a solution to address their pain points. RapidScale built out a new Active Directory/DNS structure while beginning the process of virtualizing the physical servers, giving the client an initial hybrid solution. The cloud provider also proposed its Desktop as a Service solution, CloudDesktop, to build and integrate a custom virtual desktop platform for all users.

RapidScale performed a full migration of the user’s existing data. The organization was initially running on three different domains, which RapidScale condensed to one. This gave the hotel the ideal environment for its virtual desktops.

Overall, the cloud solution eliminated downtime and added higher efficiency and productivity. The boutique hotel experienced better management practices and resource allocation. It also received 24x7x365 cus-tomer support, which reduced the IT staff’s need for on-site support.

See What our Customers are Saying

  • The amount of detail Gary provided me, as well as his responsiveness, was far beyond anything we had with our last vendor. The efficiency of your RFC process is a breath of fresh air! I’m also extremely satisfied with the RapidScale support team as a whole in regards to their proficiency, sense of urgency and etiquette.
  • I checked out some new partner resources – great stuff. We are already getting some good traction here. You guys really offer some great support!!
  • After being introduced to RapidScale at an event, I cannot help but be more impressed each time I hear more. I attended a webinar too, and once again, I’m really impressed with the opportunities. When I looked in your Partner Portal for the first time I thought, “Wow was I crazy for not looking sooner!” Great stuff in there.
  • Austin was amazing, professional, knowledgeable and personable – a true star!
  • I appreciate Steven’s quick response time and friendly demeanor when discussing problems. Great service and follow up!
  • RapidScale has been by far better than [our previous provider]. Our team is so much happier!
  • Our timing satisfaction rating reflects that these were carry-over issues from our prior vendor, but we’re pleased with RapidScale, and Steven’s thoroughness in reviewing and handling through to resolution.
  • I have been thrilled with RapidScale, I love the fact that when I call to initiate a ticket the technicians answer the phone. With [our last provider], we left a message then had to wait for a technician to call back. Sometimes this could take days!  Thank you, I am really happy with your services.
  • Sent a ticket for a server being unresponsive and received a call within a few minutes. Great response and resolution.
  • I believe the technician’s name was David. He was very pro-active on a Saturday. Got the issue resolved quickly. High marks.
  • Thanks for the quick response and resolution!  And I appreciate the fact that the tech gave information about what the problem was, how it was fixed, etc. That is always better than a simple “it’s now fixed”.
  • The level of service that we have received from RapidScale has been completely awesome.  All of our IT team and the owner has commented on it.  You guys are doing a fantastic job!
  • It’s been great so far having RapidScale host our email. We had it in-house before and that was just may more trouble than it was worth.
  • We’ve been extremely pleased with the service and customer support RapidScale has provided us. We don’t have a large IT staff and so the ability to lean on them has been perfect.
  • We’ve now transferred almost our entire company into RapidScale’s cloud. We started with just our email – we moved from in-house to hosted – then we moved the rest of our servers into the RapidScale cloud and now we’re in the final stages of implementing our virtual desktops! It’s really incredible to have everything running in the cloud and to have it all be so easy.
  • Working with RapidScale has been great so far. Our organization had a lot of our servers in-house and it was such a pain. It’s 1,000 times better now that we moved it all to the cloud.
  • RapidScale quite literally re-invented our IT situation. It was a complete mess before and we are absolutely THRILLED with everything that they’ve helped us to accomplish. Our network runs smoother and our virtual environments are the best addition we’ve made in a very long time.
  • The whole “cloud” thing was incredibly daunting when we first started exploring it for our business. We didn’t really understand the way everything worked and how it was going to help us get past some of the technology speed bumps we had. I worked with the RapidScale sales team and they were really very helpful and made me completely comfortable with the solution. We’ve been running on the CloudOffice interface for about 4 months now and are 100% satisfied and so happy we made the choice to move to RapidScale.
  • RapidScale helped to not only significantly lower our costs, but to help make our work environment more productive as well as more reliable and stable.
  • I LOVE THIS TECHNOLOGY.  I am so excited to be in this new phase within our organization. As a proud partner of RapidScale, this week alone I’ve dealt with 3 major consultations in Colorado with hundreds of employees each! This technology is truly exciting stuff. They make the process so easy, from training, to quoting, to installation! I LOVE HOW EASY THAT WAS. Amazing. You all ROCK!

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