Shipping Company

About the Client

The customer is a shipping company with 25 users in Anaheim, California. It had a single IT manager supporting all users with occasional outside support from a VAR. The customer was looking to improve productivity and lower costs. They began refreshing desktop hardware recently after six years of non-replacement, and wanted to also begin refreshing servers.

QUICK FACTS

Location

Anaheim, California

 

Business Size

25 users

 

Key Issues

Lack of support, need for a backup solution and a simplified, manageable environment

 

RapidScale Solutions

CloudOffice

Pain Points

The single IT manager found most of his time tied up with ongoing desktop support. Outside IT support from the VAR ran $1,500 per month on average, but had minimal impact on the daily business operations. The client was also backing up data and keeping it in a filing cabinet in the server room.

Opportunity

After being introduced to the opportunity through a sales partner, RapidScale’s team of experts analyzed the customer’s needs. RapidScale worked on creating a solution that could save the shipping company money while offering the support, data backup and a simple access point to make additions, moves and changes.

Solution

RapidScale presented the customer with a solution to address their pain points, proposing CloudOffice as the final product. The CloudOffice solution allowed the shipping company to outsource 80% of its IT – mainly desktop support for break fix. By virtualizing desktops, the IT manager was able to set IT rules for the environment and easily manage them through a control panel. The client was also able to offset some of the additional CapEx slated for additional desktop replacement. Savings were reallocated to increasing primary bandwidth and setting up a redundant Internet connection with a separate carrier.

CloudOffice also created the off-site data backup solution for the company, and increased mobility by loading the VDI on additional devices, such as iPads.

See What our Customers are Saying

  • The amount of detail Gary provided me, as well as his responsiveness, was far beyond anything we had with our last vendor. The efficiency of your RFC process is a breath of fresh air! I’m also extremely satisfied with the RapidScale support team as a whole in regards to their proficiency, sense of urgency and etiquette.
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  • RapidScale has been by far better than [our previous provider]. Our team is so much happier!
  • Our timing satisfaction rating reflects that these were carry-over issues from our prior vendor, but we’re pleased with RapidScale, and Steven’s thoroughness in reviewing and handling through to resolution.
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  • Sent a ticket for a server being unresponsive and received a call within a few minutes. Great response and resolution.
  • I believe the technician’s name was David. He was very pro-active on a Saturday. Got the issue resolved quickly. High marks.
  • Thanks for the quick response and resolution!  And I appreciate the fact that the tech gave information about what the problem was, how it was fixed, etc. That is always better than a simple “it’s now fixed”.
  • The level of service that we have received from RapidScale has been completely awesome.  All of our IT team and the owner has commented on it.  You guys are doing a fantastic job!
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  • We’ve been extremely pleased with the service and customer support RapidScale has provided us. We don’t have a large IT staff and so the ability to lean on them has been perfect.
  • We’ve now transferred almost our entire company into RapidScale’s cloud. We started with just our email – we moved from in-house to hosted – then we moved the rest of our servers into the RapidScale cloud and now we’re in the final stages of implementing our virtual desktops! It’s really incredible to have everything running in the cloud and to have it all be so easy.
  • Working with RapidScale has been great so far. Our organization had a lot of our servers in-house and it was such a pain. It’s 1,000 times better now that we moved it all to the cloud.
  • RapidScale quite literally re-invented our IT situation. It was a complete mess before and we are absolutely THRILLED with everything that they’ve helped us to accomplish. Our network runs smoother and our virtual environments are the best addition we’ve made in a very long time.
  • The whole “cloud” thing was incredibly daunting when we first started exploring it for our business. We didn’t really understand the way everything worked and how it was going to help us get past some of the technology speed bumps we had. I worked with the RapidScale sales team and they were really very helpful and made me completely comfortable with the solution. We’ve been running on the CloudOffice interface for about 4 months now and are 100% satisfied and so happy we made the choice to move to RapidScale.
  • RapidScale helped to not only significantly lower our costs, but to help make our work environment more productive as well as more reliable and stable.
  • I LOVE THIS TECHNOLOGY.  I am so excited to be in this new phase within our organization. As a proud partner of RapidScale, this week alone I’ve dealt with 3 major consultations in Colorado with hundreds of employees each! This technology is truly exciting stuff. They make the process so easy, from training, to quoting, to installation! I LOVE HOW EASY THAT WAS. Amazing. You all ROCK!

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