Small Law Firm

Cloud for Legal RapidScale Managed Cloud Services for Businesses

About the Client

The customer is a law firm with about 15 users. Its users work on-site, but often continue to work from home. The firm had an on-site server deployment that was composed of about four physical servers residing in a server closet. Being a law firm, the business documented all correspondence and notes, resulting in a very large amount of data. They topped out around 500GB, including software applications. Their servers hosted multiple applications including Worldox for document management, QuickBooks for accounting, Timeslips for time tracking, Legal Solutions, Phillips SpeechExec Pro for dictation software, Microsoft Office, WordPerfect, and Adobe Acrobat. These software applications needed to be available for each user.

QUICK FACTS

Industry

Legal

 

Business Size

15 users

 

Key Issues

Limited IT resources, small IT team and a need for a hardware refresh

 

RapidScale Solutions

CloudDesktop, CloudServer, CloudMail

Pain Points

The law firm had a poorly managed IT environment, with in-house servers that crashed multiple times and no robust power backup solution. It also faced a lack of support and redundancy, and out-of-date software and hardware that was in desperate need of a refresh. The customer had a mail server in-house, but lost access to email every time the Internet went down. There was also a lack of reliable remote connectivity, which was especially frustrating as users were confined to their desktop computers and couldn’t experience the necessary mobility.

Opportunity

After being introduced to the opportunity through a sales partner, RapidScale’s team of experts analyzed the customer’s needs and proposed a full reconstruction of the infrastructure and the way the network was structured. The customer was extremely adamant about finding a solution that would allow users the flexibility to work from the office or anywhere else.

Solution

RapidScale presented the client with a solution to address their pain points, proposing CloudServer, CloudDesktop and CloudMail. They began with CloudServer for Infrastructure as a Service, which moved all the customer’s servers out of the server closet and into RapidScale’s state-of-the-art Tier 3, Class 1 data centers. This allowed all connectivity to come from the data center, which provided a 100% uptime guarantee while allowing the firm to use its bandwidth for work needs, instead of using it to try and connect to the servers.

Next, RapidScale implemented virtual desktops, using the CloudDesktop solution, which came pre-loaded with virtualized software and the ability to designate programs to the users that needed access to them. This eliminated the need for the client to ever worry about software refresh in the future, as RapidScale tests and deploys software updates as they become available. With CloudDesktop, the virtual desktops are available universally, from any device, in any location. The dedicated environment also allowed the client’s network to recognize the virtual desktops as if they were local machines, which made printing and networking a breeze and gave the option for remote working. Replacing physical desktop machines with Thin and Zero Clients saved the client an immense amount of money on refreshing out-of-date hardware.

Finally, RapidScale established a public CloudMail (Hosted MIcrosoft Exchange) solution that allowed the client’s users to access email from any device, without having to rely on the in-office Internet connection.

See What our Customers are Saying

  • The amount of detail Gary provided me, as well as his responsiveness, was far beyond anything we had with our last vendor. The efficiency of your RFC process is a breath of fresh air! I’m also extremely satisfied with the RapidScale support team as a whole in regards to their proficiency, sense of urgency and etiquette.
  • I checked out some new partner resources – great stuff. We are already getting some good traction here. You guys really offer some great support!!
  • After being introduced to RapidScale at an event, I cannot help but be more impressed each time I hear more. I attended a webinar too, and once again, I’m really impressed with the opportunities. When I looked in your Partner Portal for the first time I thought, “Wow was I crazy for not looking sooner!” Great stuff in there.
  • Austin was amazing, professional, knowledgeable and personable – a true star!
  • I appreciate Steven’s quick response time and friendly demeanor when discussing problems. Great service and follow up!
  • RapidScale has been by far better than [our previous provider]. Our team is so much happier!
  • Our timing satisfaction rating reflects that these were carry-over issues from our prior vendor, but we’re pleased with RapidScale, and Steven’s thoroughness in reviewing and handling through to resolution.
  • I have been thrilled with RapidScale, I love the fact that when I call to initiate a ticket the technicians answer the phone. With [our last provider], we left a message then had to wait for a technician to call back. Sometimes this could take days!  Thank you, I am really happy with your services.
  • Sent a ticket for a server being unresponsive and received a call within a few minutes. Great response and resolution.
  • I believe the technician’s name was David. He was very pro-active on a Saturday. Got the issue resolved quickly. High marks.
  • Thanks for the quick response and resolution!  And I appreciate the fact that the tech gave information about what the problem was, how it was fixed, etc. That is always better than a simple “it’s now fixed”.
  • The level of service that we have received from RapidScale has been completely awesome.  All of our IT team and the owner has commented on it.  You guys are doing a fantastic job!
  • It’s been great so far having RapidScale host our email. We had it in-house before and that was just may more trouble than it was worth.
  • We’ve been extremely pleased with the service and customer support RapidScale has provided us. We don’t have a large IT staff and so the ability to lean on them has been perfect.
  • We’ve now transferred almost our entire company into RapidScale’s cloud. We started with just our email – we moved from in-house to hosted – then we moved the rest of our servers into the RapidScale cloud and now we’re in the final stages of implementing our virtual desktops! It’s really incredible to have everything running in the cloud and to have it all be so easy.
  • Working with RapidScale has been great so far. Our organization had a lot of our servers in-house and it was such a pain. It’s 1,000 times better now that we moved it all to the cloud.
  • RapidScale quite literally re-invented our IT situation. It was a complete mess before and we are absolutely THRILLED with everything that they’ve helped us to accomplish. Our network runs smoother and our virtual environments are the best addition we’ve made in a very long time.
  • The whole “cloud” thing was incredibly daunting when we first started exploring it for our business. We didn’t really understand the way everything worked and how it was going to help us get past some of the technology speed bumps we had. I worked with the RapidScale sales team and they were really very helpful and made me completely comfortable with the solution. We’ve been running on the CloudOffice interface for about 4 months now and are 100% satisfied and so happy we made the choice to move to RapidScale.
  • RapidScale helped to not only significantly lower our costs, but to help make our work environment more productive as well as more reliable and stable.
  • I LOVE THIS TECHNOLOGY.  I am so excited to be in this new phase within our organization. As a proud partner of RapidScale, this week alone I’ve dealt with 3 major consultations in Colorado with hundreds of employees each! This technology is truly exciting stuff. They make the process so easy, from training, to quoting, to installation! I LOVE HOW EASY THAT WAS. Amazing. You all ROCK!

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