Southern California City Department

Southern California City Department

Cloud for Government RapidScale Managed Cloud Services for Businesses

About the Client

The customer is a Southern California city department with 40 users. The department had been relying on the local school district’s IT solutions, which had numerous issues and lacked support. The city department manages three separate locations: City Hall, the fire department, and the Public Works office. The city ran all of its IT through the school district for financial reasons and a lack of internal resources to operate IT on-site. In order to address their IT needs, the Finance Director assumed the role of IT manager on-site to attempt to correct any issues the staff ran into.

QUICK FACTS

Location

Southern California

 

Business Size

40 employees

 

Key Issues

Poor Support, Limited Budget, Finance Director as IT Manager

 

RapidScale Solutions

CloudMail, CloudOffice, CloudServer

Pain Points

Having the Finance Director in charge of IT took time away from daily operations and presented inconveniences on a daily basis. The city department experienced poor support, a limited budget, a lack of oversight, universal access and independence, hardware and licensing needs, and high IT department rollover. The department needed to move away from being completely intertwined with the school district’s unreliable and unorganized environment.

Opportunity

After being introduced to the opportunity through a sales partner, RapidScale’s team of experts analyzed the customer’s needs. The city department requested quotes for three solutions: CloudMail, CloudOffice, and CloudServer. The city was unable to afford all three of these services right off the bat, and planned on starting with what the budget allowed. This would require integration with their old, outdated network. RapidScale presented the client with an initial solution consisting of only pieces of the three solutions. This created a partial solution that didn’t quite cover the city department’s full needs. The RapidScale team warned that this partial solution wouldn’t work with the city’s old network configuration, but they moved forward with the implementation due to the lack of budget. As predicted, the department faced initial failure. They jumped between outsourced IT solutions and found that nothing would fix the network issues to allow for the partial cloud to function at its peak efficiency.

Solution

The city department ended up presenting the lack of efficiency with the initial solution to the budget overseer and pushed for the full RapidScale migration that had been initially requested. RapidScale moved forward with its CloudMail, CloudOffice and CloudServer solutions. As a result, the city department experienced internal support and eliminated the budget wasted on external support. By pushing to implement the full cloud solution, the department received a fully operational IT solution backed by RapidScale’s 24x7x365 support.

See What our Customers are Saying

  • With this kind of support how could someone not love RapidScale. The bar has been set pretty high!!!

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  • Working with RapidScale has been great so far. Our organization had a lot of our servers in-house and it was such a pain. It’s 1,000 times better now that we moved it all to the cloud.

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  • The whole “cloud” thing was incredibly daunting when we first started exploring it for our business. We didn’t really understand the way everything worked and how it was going to help us get past some of the technology speed bumps we had. I worked with the RapidScale sales team and they were really very helpful and made me completely comfortable with the solution. We’ve been running on the CloudOffice interface for about 4 months now and are 100% satisfied and so happy we made the choice to move to RapidScale.

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  • I LOVE THIS TECHNOLOGY.  I am so excited to be in this new phase within our organization. As a proud partner of RapidScale, this week alone I’ve dealt with 3 major consultations in Colorado with hundreds of employees each! This technology is truly exciting stuff.  They make the process so easy, from training, to quoting, to installation! I LOVE HOW EASY THAT WAS.  Amazing.  You all ROCK!

  • Thanks again and we look forward to staying with Rapidscale for a long time to come.

  • RapidScale provided us with the idea Hybrid Cloud solution for our firm and allowed us to have mobility and reliability that we were previously lacking. We also got the security of full data redundancy between RapidScale’s data centers, which eliminated the concern of a server failing and losing our years of data.

  • We were not only able to quantify the cost savings for the company with RapidScale, but we were also given new capabilities when trying to establish accurate Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO).

  • During National Health IT Week, we recognized you for leveraging technology to support and improve our healthcare systems. By ensuring that our health information technology is integrated, interactive, interoperable, and intelligent, you help improve the quality of healthcare delivery, increased patient safety, and strengthen the interaction between patients and their healthcare providers. Thank you for all you do to enhance our operations and support patient care and safety

  • Overall, RapidScale provided us with an ideal hybrid Cloud solution for our organization and allowed us to have mobility and reliability that we were critically lacking before. We deal with a lot of power outages so it’s remarkable that we have the convenience of full redundancy between RapidScale’s data centers, which eliminated the concern of a server failing during one of our power outages and potentially losing our data.

  • I will say that I highly recommend RapidScale because of the level of service and response I have had with them. I will also say that the level of personal attention/interaction that I have been able to maintain with them has been a critical point in my decision to remain with them even when other companies have approached me with options to change.

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