Having the Finance Director in charge of IT took time away from daily operations and presented inconveniences on a daily basis. The city department experienced poor support, a limited budget, a lack of oversight, universal access and independence, hardware and licensing needs, and high IT department rollover. The department needed to move away from being completely intertwined with the school district’s unreliable and unorganized environment.
After being introduced to the opportunity through a sales partner, RapidScale’s team of experts analyzed the customer’s needs. The city department requested quotes for three solutions: CloudMail, CloudOffice, and CloudServer. The city was unable to afford all three of these services right off the bat, and planned on starting with what the budget allowed. This would require integration with their old, outdated network. RapidScale presented the client with an initial solution consisting of only pieces of the three solutions. This created a partial solution that didn’t quite cover the city department’s full needs. The RapidScale team warned that this partial solution wouldn’t work with the city’s old network configuration, but they moved forward with the implementation due to the lack of budget. As predicted, the department faced initial failure. They jumped between outsourced IT solutions and found that nothing would fix the network issues to allow for the partial cloud to function at its peak efficiency.
The city department ended up presenting the lack of efficiency with the initial solution to the budget overseer and pushed for the full RapidScale migration that had been initially requested. RapidScale moved forward with its CloudMail, CloudOffice and CloudServer solutions. As a result, the city department experienced internal support and eliminated the budget wasted on external support. By pushing to implement the full cloud solution, the department received a fully operational IT solution backed by RapidScale’s 24x7x365 support.