A skilled, experienced technology leader joins RapidScale to support customer lifecycles and help deliver exceptional user experience.
RALEIGH, N.C. – Nov. 21, 2022 – RapidScale, a Cox Business company, welcomes Claudette LeBlanc to the company as senior director of operations. Reporting to Vice President and General Manager Duane Barnes, LeBlanc is responsible for overseeing the teams that manage implementation, service delivery, client support, project management, and systems architecture.
LeBlanc brings with her over 15 years of implementation and leadership experience from multiple industries. She has extensive knowledge in learning and development, process excellence, business analytics, and program management, which will bring value to the RapidScale team as they continue to support customer lifecycles from pre-sales to implementation and retention. Previously, she was the director of global operations for Stats Platform, a sports technology firm, where she built teams responsible for business intelligence and insights, customer education, operational L&D, and customer experience operations. LeBlanc also led global strategy and learning at Amplify and Revolution Prep. She is diversely skilled in driving cross-functional initiatives, designing and leading managed services engagements, and building innovative customer enablement programming on a global scale.
“As our team scales to support our ever-growing customer base, having a prominent and strategic leader like Claudette will reinforce our efforts to provide an exceptional experience for our clients,” said Barnes. “I’m confident her dynamic leadership and expertise will further support the team in delivering high-quality customer service.”
“Cloud services have fundamentally shifted how we work, and I’m delighted to join a company at the vanguard of this emerging technology,” said LeBlanc. “RapidScale sits at the intersection of flexibility and scalability, and I look forward to leading and supporting these talented teams as we continue exceeding customer expectations.”
For IT and business leaders looking to scale, secure, and simplify their IT, RapidScale, a Cox Business Company, is the next-generation managed cloud services provider that aggregates best-in-class cloud technology under a single management portal, enabling IT to accomplish more and providing an exceptional end-user experience. By delivering simple and secure access to company data and applications from anywhere, any time, on any device, RapidScale sets itself apart from other cloud providers through its team of technology experts, award-winning end-user customer support, flexible co-management options, and easy-to-use management portal. For more information on RapidScale, visit http://www.rapidscale.net.
About Cox Business
Cox Communications owns Cox Business and is a facilities-based provider of voice, video, and data solutions for commercial customers. More information about Cox Communications, a wholly-owned subsidiary of Cox Enterprises, is available at http://www.cox.com.
The commercial division of Cox Communications, Cox Business, provides voice, data, and video services for more than 355,000 small and regional businesses nationwide, including health care providers, K−12 and higher education; financial institutions; and federal, state and local government organizations. The organization also serves most of the top-tier wireless and wireline telecommunications carriers in the U.S. through its wholesale division. For more information, please visit www.coxbusiness.com.
RapidScale, a Cox Business Company