RapidScale has announced a new self-help resource for customers with their RapidScale Support Center
[Irvine, CA: November 23rd, 2015]RapidScale, a global managed cloud services provider, has announced today the launch of their new support center:support.rapidscale.net The RapidScale Support Center will be a self-help, interactive resource for sales partners and customers to find common questions and answers, and forum topics, as well as submit cases to the RapidScale help desk. RapidScale’s commitment to customer care and 24x7x365 support resources is demonstrated with this new development in their overall customer experience strategy. With on-demand access, RapidScale’s customers and sales partners will be able to find support at any time of day and from anywhere in the world.
Customers will also be able to interact with one another in the newly launched support forums. This allows future visitors to the Support Center the ability to reference quick-fixes or find resolutions to issues on-demand. RapidScale’s customer Support Center will be monitored and will also provide customers with rapid answers to questions and access to the RapidScale help desk team.
RapidScale’s Cloud Support Manager, Ryan Turpin, says, “Our customers are our top priority and ensuring that they have quick access to tips, documentation, and any other resources they might need will only help to ensure their satisfaction. Our Support Center will allow customers to find answers and post topics without having to go through the process of submitting a case to our help desk. It’s on-demand customer care.”
RapidScale, a managed cloud services provider, delivers world-class, secure, and reliable cloud computing solutions to companies of all sizes across the globe. Its state-of-the-art managed CloudDesktop platform and market-leading cloud solutions are the reasons why RapidScale is the provider of choice for leading telecommunications providers, VARs, MSPs, and agents throughout the United States. RapidScale is not only delivering a service but also innovating advanced solutions and applications for the cloud computing space. RapidScale’s innovative solutions includeCloudServer, CloudDesktop, CloudOffice, CloudRecovery, CloudApps, and more. For more information on RapidScale, visit www.rapidscale.net
Stefanie Ryan l Marketing Director