Your experience defines our success. We create success through flexibility, agility and partnership. That means adapting our solutions to your business objectives, nimbly using innovative but proven technologies to your advantage and being accountable.
The Building Blocks of Superior IT Experience
Business Quality of Life
Improving the “quality of life” across your entire business is the core tenet behind all the services we offer. We take on as much of the IT implementation, operations and management tasks as you want us to. This allows your in-house IT to devote their skills, energy and ingenuity to improving line-of-business processes and systems.
We offer continuity others can’t provide. We’ll design and build your solution, perform cloud migrations and co-manage service. We do the hands-on equipment maintenance in our leased data center facilities or even in your data center. No one can support and evolve your solution better than the team that made it happen.
Low Cost, High Performance
Understanding that low cost and high performance are critical for all our customers, regardless of size, is a foundational tenet. We subscribe with Tier 3 data centers to colocate our global cloud platform, without bearing the overhead of operating facilities.
Committed to Your Experience
Joining Cox Business further demonstrates our commitment to your experience. It offers more opportunities to innovate and expand our existing products to meet business IT needs both today and in the future. It also allows us to leverage a 100 GB network for cloud connectivity.
We’ll Say It – Our People Make the Difference
It’s not clichéd to say “our people make the difference” when you are quoting your customers. We’ve built lasting relationships by understanding their challenges and supporting solutions throughout their life cycle.
The same core tenets apply when being selective about who we want on our team. We make sure they exhibit excellent customer-focused aptitude, and second-to-none technical abilities. This is the foundation upon which we partner with you and the strength that drives customer satisfaction.
Yes, technologies are complex and rapidly evolving. For you, that really shouldn’t matter. What matters is your experience.
Raise your expectations. We’ll keep exceeding them.
I believe the technician’s name was David. He was very pro-active on a Saturday. Got the issue resolved quickly. High marks.
I appreciate Steven’s quick response time and friendly demeanor when discussing problems. Great service and follow up!
I have been thrilled with RapidScale, I love the fact that when I call to initiate a ticket the technicians answer the phone. With [our last provider], we left a message then had to wait for a technician to call back. Sometimes this could take days! Thank you, I am really happy with your services.
I will say that I highly recommend RapidScale because of the level of service and response I have had with them. I will also say that the level of personal attention/interaction that I have been able to maintain with them has been a critical point in my decision to remain with them even when other companies have approached me with options to change.
It’s been great so far having RapidScale host our email. We had it in-house before and that was just may more trouble than it was worth.
RapidScale helped to not only significantly lower our costs, but to help make our work environment more productive as well as more reliable and stable.
RapidScale quite literally re-invented our IT situation. It was a complete mess before and we are absolutely THRILLED with everything that they’ve helped us to accomplish. Our network runs smoother and our virtual environments are the best addition we’ve made in a very long time.
Thanks for the quick response and resolution! And I appreciate the fact that the tech gave information about what the problem was, how it was fixed, etc. That is always better than a simple “it’s now fixed”.
We’ve been extremely pleased with the service and customer support RapidScale has provided us. We don’t have a large IT staff and so the ability to lean on them has been perfect.
We’ve now transferred almost our entire company into RapidScale’s cloud. We started with just our email – we moved from in-house to hosted – then we moved the rest of our servers into the RapidScale cloud and now we’re in the final stages of implementing our virtual desktops! It’s really incredible to have everything running in the cloud and to have it all be so easy.
Working with RapidScale has been great so far. Our organization had a lot of our servers in-house and it was such a pain. It’s 1,000 times better now that we moved it all to the cloud.