Your experience defines our success. We create success through flexibility, agility and partnership. That means adapting our solutions to your business objectives, nimbly using innovative but proven technologies to your advantage and being accountable.
The Building Blocks of Superior IT Experience
Business Quality of Life
Improving the “quality of life” across your entire business is the core tenet behind all the services we offer. We take on as much of the IT implementation, operations and management tasks as you want us to. This allows your in-house IT to devote their skills, energy and ingenuity to improving line-of-business processes and systems.
We offer continuity others can’t provide. We’ll design and build your solution, perform cloud migrations and co-manage service. We do the hands-on equipment maintenance in our leased data center facilities or even in your data center. No one can support and evolve your solution better than the team that made it happen.
Low Cost, High Performance
Understanding that low cost and high performance are critical for all our customers, regardless of size, is a foundational tenet. We subscribe with Tier 3 data centers to colocate our global cloud platform, without bearing the overhead of operating facilities.
Committed to Your Experience
Joining Cox Business further demonstrates our commitment to your experience. It offers more opportunities to innovate and expand our existing products to meet business IT needs both today and in the future. It also allows us to leverage a 100 GB network for cloud connectivity.
We’ll Say It – Our People Make the Difference
It’s not clichéd to say “our people make the difference” when you are quoting your customers. We’ve built lasting relationships by understanding their challenges and supporting solutions throughout their life cycle.
The same core tenets apply when being selective about who we want on our team. We make sure they exhibit excellent customer-focused aptitude, and second-to-none technical abilities. This is the foundation upon which we partner with you and the strength that drives customer satisfaction.
Yes, technologies are complex and rapidly evolving. For you, that really shouldn’t matter. What matters is your experience.
Raise your expectations. We’ll keep exceeding them.
We went live on Monday morning with RapidScale, and even though we’ve had a few hiccups here and there which is normal, your teams response times, caring attitude, and their willingness to take ownership and resolve problems is second to none. I have been in the business world for over 40 years and I’ve been blown away with the level of customer service we have received from your team.
I just want to let you know that they have done a superior job!!!
HVAC Distributor CEO/Owner
System-wise things are working great. We are all pretty much heroes. We transitioned all 200+ users to working remotely in less than 2 days, pretty much without missing a beat.
Law Firm Director of IT
I wanted to take this opportunity to send our sincere thanks for all that the RapidScale team has done for us in our migration to a cloud-based Exchange environment. From the initial “sales” call, we felt that your team took the time to understand what we needed and provided an economical solution we could move forward with. The implementation team made each step of the migration smooth, communicating with us frequently and guiding us along the path. Your help made the transition quite easy for us to handle.
We are now pursuing a possible relationship to implement a hosted server, along with data and WAN connection back-up. I believe our comfort level with the experience to date has given us a comfort feeling that we can trust RapidScale with our IT needs as we move toward the future.
Electrical Contracting Firm Vice President of Technology
I am very satisfied with how Brian was able to fix my issue with Citrix. He is patient, walked me through some steps so he can remotely navigate and check my problem and he did it easily. He is very knowledgeable, and I commend him for an outstanding job.
Municipal Government Task User
We transitioned to working from home without any issues. It was a great experience in the sense that our employees felt safe working from home, we continued providing the same experience, and it gave us a competitive advantage because we were ready to go.
Investment Firm Director of IT
RapidScale quite literally re-invented our IT situation. It was a complete mess before and we are absolutely THRILLED with everything that they’ve helped us to accomplish. Our network runs smoother and our virtual environments are the best addition we’ve made in a very long time.
We have had a lot of issues with responding to the pandemic, but our IT systems has not been one of them. It just hums along and made a seamless transition to 100% of staffing teleworking.
Energy & Telecom Association Vice President of Technology
The amount of detail Gary provided me, as well as his responsiveness, was far beyond anything we had with our last vendor. The efficiency of your RFC process is a breath of fresh air! I’m also extremely satisfied with the RapidScale support team as a whole in regards to their proficiency, sense of urgency and etiquette.
The level of service that we have received from RapidScale has been completely awesome. All of our IT team and the owner has commented on it. You guys are doing a fantastic job!
Thanks for the quick response and resolution! And I appreciate the fact that the tech gave information about what the problem was, how it was fixed, etc. That is always better than a simple “it’s now fixed”.
We’ve been extremely pleased with the service and customer support RapidScale has provided us. We don’t have a large IT staff and so the ability to lean on them has been perfect.
We’ve now transferred almost our entire company into RapidScale’s cloud. We started with just our email – we moved from in-house to hosted – then we moved the rest of our servers into the RapidScale cloud and now we’re in the final stages of implementing our virtual desktops! It’s really incredible to have everything running in the cloud and to have it all be so easy.
Working with RapidScale has been great so far. Our organization had a lot of our servers in-house and it was such a pain. It’s 1,000 times better now that we moved it all to the cloud.
Overall, RapidScale provided us with an ideal hybrid cloud solution for our organization and allowed us to have mobility and reliability that we were critically lacking before. We deal with a lot of power outages so it’s remarkable that we have the convenience of full redundancy between RapidScale’s data centers, which eliminated the concern of a server failing during one of our power outages and potentially losing our data.
I have been thrilled with RapidScale, I love the fact that when I call to initiate a ticket the technicians answer the phone. With [our last provider], we left a message then had to wait for a technician to call back. Sometimes this could take days! Thank you, I am really happy with your services.
I appreciate Steven’s quick response time and friendly demeanor when discussing problems. Great service and follow up!
During National Health IT Week, we recognized you for leveraging technology to support and improve our healthcare systems. By ensuring that our health information technology is integrated, interactive, interoperable, and intelligent, you help improve the quality of healthcare delivery, increased patient safety, and strengthen the interaction between patients and their healthcare providers. Thank you for all you do to enhance our operations and support patient care and safety.