RapidScale’s Latest Customer Satisfaction Score: 4.71
The industry average is 3.6. Scores are calculated on a scale of 1 to 5.
How does scoring work?
When presented with the question, “How satisfied are you with the overall quality of support you received?“, customers are asked to rate their satisfaction on a scale of 1 to 5, with 1 representing “Not at all satisfied” and 5 representing “Completely satisfied”. These ratings are averaged to calculate the overall customer satisfaction score.
Average scores vary immensely by industry, but in general, a score of 3 stars represents “average”, 4 represents “great” and 5 represents “excellent”.
What is RapidScale’s process?
Upon closure of every support ticket, RapidScale’s third-party tool automatically sends out customer satisfaction surveys, populating the results with no human intervention. Our customers are first asked to assign a score on a 1-5 scale, consistent with the 5-star process.
RapidScale’s survey participants also rate the Cloud Support Engineer they interacted with, with the option to provide additional feedback.
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