FAQs: Logicworks Customers
- How does the merger of Logicworks and RapidScale affect me?
The merger enhances RapidScale’s capabilities, providing a wider range of solutions to meet your evolving needs, making us bigger, better, and more innovative.
- Will my pricing of services be impacted?
No, your pricing remains unchanged.
- Will my services, existing contracts or agreements be affected?
Not at this time. We will provide advanced notice to current customers if any updates or changes are planned.
- Will there be changes to service offerings?
Logicworks offerings will remain the same, and under the RapidScale brand, we provide an expanded portfolio of products and services to better support your needs. With increased support and resources, our dedication to customer satisfaction has intensified. Learn more about our enhanced offerings at rapidscale.net.
- Will there be changes to customer support or communication channels?
Not at this time. We will provide advanced notice to current customers if any updates or changes are planned.
- Is RapidScale an AWS and Microsoft Azure partner?
Yes, our partner status and competencies will be maintained during the transition.
- How do I access the Logicworks’ Pulse Portal?
You can access the Pulse Portal through either the Logicworks or RapidScale websites or by following this direct link:https://client.logicworks.com/
- How do I open a support ticket?
You can continue to open support tickets through the Jira Service Desk. We will notify you if this process changes in the future.