The client had multiple vendors that each managed a portion of the environment, which was tedious and caused frustration because many of the tasks and projects were not being completed in a timely fashion or at all. The manufacturer also had a $180,000 licensing spend due in January that they did not prefer to spend capital on. The organization was struggling with nagging technical issues with the Citrix desktops, primarily due to the MSP not having certified Citrix engineers on staff. The client desperately wanted a partnership and team of professionals that could accomplish consolidating the infrastructure (POS, server environment, desktops) and take ownership of the entire IT footprint, strategy and management.
The sales partner that introduced RapidScale completely owned a trust-based relationship with the client. That existing trust allowed RapidScale’s team of cloud experts to meet with the client in a series of discovery meetings. The lumber manufacturer wanted to select a cloud provider that would develop a strategy to operate and manage its IT environment efficiently and effectively, taking total ownership. RapidScale’s team worked closely with the organization’s entire IT staff to develop and plan for the transition of services and support of end users.
RapidScale presented the client with a total solution to resolve 100% of the pain points. The solution included taking over the 420 desktops with RapidScale’s CloudDesktop solution. This very large support pain point was resolved by RapidScale with its team of on-staff certified Citrix engineers that the manufacturer now has direct access to. RapidScale also replaced the majority of existing Microsoft licenses with SPLA, Office 365, and Citrix licenses that resulted in $207,000 annual savings. CloudMail also replaced the client’s existing email service, which consolidated the server environment by 42%.
The RapidScale solution resolved 100% of the customer’s pain points, claimed complete ownership of the environment, and freed the IT team from ongoing, nagging, reactionary issues. Instead, the IT team can now focus on more innovative initiatives and projects that result in driving profitability for the company.