RapidScale Large Lumber Manufacturer Case Study

Large Lumber Manufacturer

About the Client

The client is a large lumber manufacturing company based in Upstate New York with 21 locations throughout the Northeast. The organization was on a 420-user desktop platform with IBM and the environment was managed by an MSP. The client also had multiple in-house servers that they were struggling to manage while scaling and growing at a rapid pace. The manufacturer has a limited IT staff and desperately wanted to offload as many workloads as possible to enable the staff to leverage technology and drive innovation and revenue.



New York


Business Size

21 locations, 420 users


Key Issues

Steep licensing spend, Lack of support, Expertise and management, Limited IT staff, Vendor frustration


RapidScale Solutions

CloudMail, CloudDesktop

Pain Points

The client had multiple vendors that each managed a portion of the environment, which was tedious and caused frustration because many of the tasks and projects were not being completed in a timely fashion or at all. The manufacturer also had a $180,000 licensing spend due in January that they did not prefer to spend capital on. The organization was struggling with nagging technical issues with the Citrix desktops, primarily due to the MSP not having certified Citrix engineers on staff. The client desperately wanted a partnership and team of professionals that could accomplish consolidating the infrastructure (POS, server environment, desktops) and take ownership of the entire IT footprint, strategy and management.


The sales partner that introduced RapidScale completely owned a trust-based relationship with the client. That existing trust allowed RapidScale’s team of cloud experts to meet with the client in a series of discovery meetings. The lumber manufacturer wanted to select a cloud provider that would develop a strategy to operate and manage its IT environment efficiently and effectively, taking total ownership. RapidScale’s team worked closely with the organization’s entire IT staff to develop and plan for the transition of services and support of end users.


RapidScale presented the client with a total solution to resolve 100% of the pain points. The solution included taking over the 420 desktops with RapidScale’s CloudDesktop solution. This very large support pain point was resolved by RapidScale with its team of on-staff certified Citrix engineers that the manufacturer now has direct access to. RapidScale also replaced the majority of existing Microsoft licenses with SPLA, Office 365, and Citrix licenses that resulted in $207,000 annual savings. CloudMail also replaced the client’s existing email service, which consolidated the server environment by 42%.

The RapidScale solution resolved 100% of the customer’s pain points, claimed complete ownership of the environment, and freed the IT team from ongoing, nagging, reactionary issues. Instead, the IT team can now focus on more innovative initiatives and projects that result in driving profitability for the company.

See What our Customers are Saying

  • The amount of detail Gary provided me, as well as his responsiveness, was far beyond anything we had with our last vendor. The efficiency of your RFC process is a breath of fresh air! I’m also extremely satisfied with the RapidScale support team as a whole in regards to their proficiency, sense of urgency and etiquette.
  • I checked out some new partner resources – great stuff. We are already getting some good traction here. You guys really offer some great support!!
  • After being introduced to RapidScale at an event, I cannot help but be more impressed each time I hear more. I attended a webinar too, and once again, I’m really impressed with the opportunities. When I looked in your Partner Portal for the first time I thought, “Wow was I crazy for not looking sooner!” Great stuff in there.
  • Austin was amazing, professional, knowledgeable and personable – a true star!
  • I appreciate Steven’s quick response time and friendly demeanor when discussing problems. Great service and follow up!
  • RapidScale has been by far better than [our previous provider]. Our team is so much happier!
  • Our timing satisfaction rating reflects that these were carry-over issues from our prior vendor, but we’re pleased with RapidScale, and Steven’s thoroughness in reviewing and handling through to resolution.
  • I have been thrilled with RapidScale, I love the fact that when I call to initiate a ticket the technicians answer the phone. With [our last provider], we left a message then had to wait for a technician to call back. Sometimes this could take days!  Thank you, I am really happy with your services.
  • Sent a ticket for a server being unresponsive and received a call within a few minutes. Great response and resolution.
  • I believe the technician’s name was David. He was very pro-active on a Saturday. Got the issue resolved quickly. High marks.
  • Thanks for the quick response and resolution!  And I appreciate the fact that the tech gave information about what the problem was, how it was fixed, etc. That is always better than a simple “it’s now fixed”.
  • The level of service that we have received from RapidScale has been completely awesome.  All of our IT team and the owner has commented on it.  You guys are doing a fantastic job!
  • It’s been great so far having RapidScale host our email. We had it in-house before and that was just may more trouble than it was worth.
  • We’ve been extremely pleased with the service and customer support RapidScale has provided us. We don’t have a large IT staff and so the ability to lean on them has been perfect.
  • We’ve now transferred almost our entire company into RapidScale’s cloud. We started with just our email – we moved from in-house to hosted – then we moved the rest of our servers into the RapidScale cloud and now we’re in the final stages of implementing our virtual desktops! It’s really incredible to have everything running in the cloud and to have it all be so easy.
  • Working with RapidScale has been great so far. Our organization had a lot of our servers in-house and it was such a pain. It’s 1,000 times better now that we moved it all to the cloud.
  • RapidScale quite literally re-invented our IT situation. It was a complete mess before and we are absolutely THRILLED with everything that they’ve helped us to accomplish. Our network runs smoother and our virtual environments are the best addition we’ve made in a very long time.
  • The whole “cloud” thing was incredibly daunting when we first started exploring it for our business. We didn’t really understand the way everything worked and how it was going to help us get past some of the technology speed bumps we had. I worked with the RapidScale sales team and they were really very helpful and made me completely comfortable with the solution. We’ve been running on the CloudOffice interface for about 4 months now and are 100% satisfied and so happy we made the choice to move to RapidScale.
  • RapidScale helped to not only significantly lower our costs, but to help make our work environment more productive as well as more reliable and stable.
  • I LOVE THIS TECHNOLOGY.  I am so excited to be in this new phase within our organization. As a proud partner of RapidScale, this week alone I’ve dealt with 3 major consultations in Colorado with hundreds of employees each! This technology is truly exciting stuff. They make the process so easy, from training, to quoting, to installation! I LOVE HOW EASY THAT WAS. Amazing. You all ROCK!

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