The Information We Collect:
Site Activity Data
Each time a visitor comes to this website, our servers collect and log certain information. These Web access logs are kept for a reasonable period of time. The information in these logs include, but are not restricted to, your machine’s IP address, your username (if applicable), date, time, and files that were accessed. These log files are used for site administration, security reviews, performance, and to help improve the end-user experience of visitors to our website. We do not sell or share this data in any way with third-party organizations.
Personal information, such as your name, personal postal and email address, or personal telephone number, is collected only when you voluntarily provide it. Such information is received when you send an email through the site or make some other specific contact, such as completing an online form. The personal information you provide to RapidScale is used only to respond to a request for information. Personal information will not be sold or rented to any third parties.
Other personal information we collect, as described above, may be used by RapidScale to provide service to you, advertise or market our business, services, or promotions, keep and maintain accounts, keep records of transactions, and for financial management of our business. Thus, for instance, if you provide us with your email address, we may send you emails (which you may unsubscribe from) informing you about RapidScale services, products, offers, and partnerships.
We may receive a confirmation when you open an email from RapidScale and may use this information to help us customize the emails we send to you, and enhance their relevance to you. We may also send out emails with information regarding RapidScale or our partners including promotions and events. If you complete the request form on the site for additional information about the service, we may use your email address to send you information regarding RapidScale, our products and services, and our partners and partnerships. You may opt out of being contacted by us by sending an email to firstname.lastname@example.org or by unsubscribing through the unsubscribe link in an email.
We may use third-party service providers to assist us in any of the above email and marketing functions, but when we do so, we require those providers to enter into confidentiality agreements, or otherwise agree to maintain the confidentiality of any personal information we receive from you.
Information from Other Sources
In order to enhance our ability to provide relevant marketing, offers and services to you, we may obtain information about you from other sources and add it to your account information.
RapidScale respects your privacy and has no desire to contact you if you do not wish to hear from us. If, for any reason, you wish to no longer receive messages from RapidScale, please email email@example.com with a subject line of “Unsubscribe”, including any other details that will help us fulfill your request. You may also click on the “unsubscribe” link at the footer of any email you receive from RapidScale.
Will RapidScale Share Any of the Information It Receives?
Information about our customers is an important part of our business. We neither rent nor sell your personal information to any third party. We share your personal information only with entities that are controlled by or under common control of RapidScale, and as described below:
Affiliated Businesses We Do Not Control
We are affiliated or partnered with a variety of businesses and work closely with them. In certain situations, these businesses operate within the service or through the site. In other situations, RapidScale markets or sells products or services jointly with an affiliated business and, if the information may be used in a way other than to promote and provide RapidScale’s products and services, we will provide you with a way to opt out of such sharing.
Agents and Service Providers
We contract with other companies and people to perform tasks on our behalf and may share your personal information (non-personal information about you) with them to provide products or services to you, or to otherwise communicate with you, such as to provide marketing or offers to you. Examples may include removing repetitive information from customer lists, analyzing data, providing marketing assistance, conducting billing, processing credit card payments, engaging technical support for our services, providing customer service, and performing analysis related to our products or services. We may also provide your personal information to agents and service providers who may want to verify or compile aggregate usage data that we provide to our partners. When we share this information in this way, we require the agent or service provider to agree to maintain the confidentiality and the security of the personal data.
Protection of RapidScale and Others
We may release personal (or non-personal) information when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of RapidScale, our employees, our users, or any other person or entity. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Notification of Other Disclosures
Except as set forth above, you will be notified when your personal information may be shared with third parties.
Transfer of Information
Your personal information may be transferred among the divisions or subsidiaries of RapidScale, Inc. for the purpose of conducting our operations and offering our products and services.
Is Information About Me Secure?
All customer information collected and stored by RapidScale is maintained in a secure corporate data center and/or otherwise subject to best practices access protection. Only employees who need customer information to perform a specific job (for example, a customer support representative) are granted access to it. All of our employees are kept up to date on our privacy and security practices. However, you should be aware no security procedures or protocols are ever guaranteed to be 100% foolproof from intrusion or hacking, and there is therefore always some risk assumed by sharing personal information online.
How Can I Correct or Remove Information About Me?
If you feel that any personal information about you that has been collected and stored by RapidScale might be incorrect, or you would like us to remove you from our systems, please notify us at firstname.lastname@example.org so that we may correct or delete the information.