IT is complex. You have to deal with dozens of technologies from various vendors, each with different management consoles, just to monitor your services. There’s also the hassle of getting help desk support when you face issues.
RapidScale’s new customer portal addresses these challenges and many more. It offers a single pane of glass for all your IT needs. You can see everything in one control center, no matter how many RapidScale cloud services you’re using. You asked for this, and we heard you. Our goal was to build and deliver a platform where you can securely monitor and manage all your RapidScale services through one easy-to-use web interface.
Services at a Glance
In your dashboard, you’ll see all your RapidScale services at a glance. You’ll also be able to see the state of each service and drill into each one to find more details. You can also manage these services. You might configure virtual machines or check their current configuration. Monitoring multiple IT solutions from different vendors has never been easier.
In addition, in RapidScale’s portal, you can monitor all your edge devices, visualize them on a map, view their status and manage them remotely. At the same time, you can monitor, add, remove or change your Microsoft Office 365 licenses and even reset passwords for your users. Imagine the simplicity you’ll experience when you expand this functionality to every RapidScale solution including Backup, DRaaS, DaaS, Security, SD-WAN and more.
Consumption, Billing & Support Visibility
The portal also provides detailed metrics on your consumption of resources and detailed billing information. Getting the right level of support when you need it is very important for running your business, which is why RapidScale is committed to delivering all the support you need. Through RapidScale’s customer portal you can contact our RapidResponse support team directly. When you create a new case, you can be confident it will be delivered to the proper team to handle your question.
Visibility and Control
We get it. You want to focus on strategy and driving your business forward with IT. You don’t want to be logging in and out of different portals to manage your IT investment. Now, visibility and control of your entire IT cloud ecosystem has never been easier. At RapidScale, our mission is to raise your expectations of managed IT services and your technology partners, and our new customer portal is a unique and integral part of that mission. Go ahead and raise your expectations. We’ll meet them every step of the way.