The question comes around often, how does RapidScale stack up when it comes to CloudOffice vs. Office 365? RapidScale’s CloudOffice brings the best in technology and software applications to the SMB market. Get your core line of business applications like Office 2013, Exchange 2013, ShareFile, and QuickBooks all for one cost effective price. Additionally, we can support almost any application that runs your business and will monitor and maintain your core infrastructure: firewall, routers, switches, etc.
CloudOffice, the best overall solution
RapidScale’s CloudOffice and Microsoft Office 365 offer similar solutions. The question is, which service will be best for your business? RapidScale’s CloudOffice gives its customers the best software and technology for SMBs. In addition, CloudOfffice offers Desktop as a Service, Disaster Recovery as a Service, and Infrastructure as a Service as an all-inclusive package. CloudOffice also assures their customers the best security features to keep their information safe, such as Tier 3, Class 1 data centers. Office 365 only offers an option to make your information private, at an additional cost. Without paying the additional cost this means your information is potentially at risk of being compromised.
Microsoft Office 365 does not provide the flexibility of CloudOffice. Office 365 has had a reputation of having a slow turn-around when incurring downtime, making it difficult to have any access to Microsoft’s features. During downtime, software and data are completely unavailable. Alternately, CloudOffice guarantees 100% uptime and includes unlimited band within our data center. CloudOffice has the ability to be utilized from any platform whereas Office 365 faces issues when used on different devices such as the iPad.
SMBs have dealt with problems such as rate limits for emails without being consulted prior to installing Office 365. Customers that deal with these issues are apparently not given the information they need in order to work Office 365 properly. Aside from not receiving the necessary information, dealing with their tech support line is a nightmare. When asking for help, customers are placed on long holds with their tech support line and after finally being helped, the information provided often times does not solve the problem. This delay costs customers their time and additional expenses as they constantly fix technical difficulties.
RapidScale’s CloudOffice provides a “We Care” customer service approach. Office 365 seems to focus on customer acquisitions but not necessarily taking care of them. CloudOffice provides a 24x7x365 support system for our customers regarding any question or concern they may have. We assure our customers that they will be provided with the correct information and direct them to the appropriate person to address their concerns. The benefit of our customer service is that we are here to help any time of day, making any problem a smooth fix.