With the arrival of cloud technology within businesses big and small, companies are seeing a shift in IT demands needed to support their infrastructure. Specifically when companies switch from in-house servers to IaaS, or CloudServer from RapidScale, there is less or no need for IT staff to deal with server problems and maintenance they would normally face. Good news, right? The obvious answer is yes, it is a major financial and stress reliever for a company as a whole.
On the other hand, some are concerned about the purpose and state of IT staff whose job it is to solve those same server issues that the cloud outsources to cloud service providers. To alleviate those concerns, there is enough evidence to suggest that although IT staff demands change with cloud servers, they are still very much needed for a human link between customers and their technology.
Cloud, Take the Wheel
The basic, most altering cloud technology companies may adopt is IaaS, which moves in-house infrastructure into third party controlled data centers. CloudServer provides a more reliable, less-hassle ridden server solution using multiple, mirrored, and redundant servers within RapidScale’s data centers to reap the most power when needed at the least cost to customers. They pay monthly for only the amount of server space they use, scaling up or down accordingly.
CloudServer saves companies not only money but also time and hair-pulling stress by not having their IT employees hovering for hours within the server room trying to solve a crash or infiltrated bug. With CloudServer, these kinds of issues rarily occur, and even if they do, uptime performance is immediately restored with another interconnected server backup.
A Continued Need for the IT Personnel Touch
The resulting time this lack of worrisome trouble provides allows “IT departments to adopt a more customer-focused role, according to CIOs,” a recent article from ZDNet states. Not only are they now more than ever needed for customer service and help-desk support for customers transitioning to their cloud-based services for the first time, they need to be bridges and communicators between their businesses and their cloud service providers. Their knowledge base and skill set, though changing, is indispensable for the rest of us who lack it.
The IT field has always been a changing one, making the transition to CloudServer and the resulting cloud computing just another link in history’s chain of technological events and exciting progress.
