BURDENS OF MANAGING DEVICE LIFECYCLES
Many businesses struggle mightily to maintain a strong and optimally fresh device lifecycle, mostly because of the considerable costs of refreshing those devices, as well as the IT workload impact of provisioning and supporting those devices.
For many organizations, the refresh cycle commonly stretches out to four to five years, and for some companies, especially small businesses, it can be even longer. Long hardware replacement cycles invariably can lead to computer challenges like device failures, security and operating system patch issues, and data loss. These IT pains can reduce business efficiency as employees struggle to use outdated equipment that hinders them to be as competitive in their market.
A SOLUTION FOR THE MODERN WORKFORCE
RapidScale now offers a solution. This month, we launched our new Managed Device as a Service (MDaaS) platform. RapidScale’s MDaaS offers powerful laptops, Chromebooks, and tablets from top manufacturers that come with device OS imaging for Windows devices, industry-leading 24/7 support, and a three-year warranty that covers device failure, damage, loss, or theft, all for one predictable and affordable monthly price.*
FEATURES & BENEFITS
This solution is an excellent way for organizations to pivot away from high CapEx costs for device purchases. Without any upfront spending, all hardware, recurring, and non-recurring costs are built into our fixed monthly price, over the life of a three-year lease term.
As companies continue to implement a modern workforce, MDaaS allows businesses to renew devices more frequently with better support for field workers and work-from-home provisioning. Also, MDaaS grows with you. For organizations looking to scale quickly, MDaaS allows businesses to easily add new devices with a sales order. You can mix and match the device blend you need to meet your evolving business challenges and goals.
Another reason why companies should adopt RapidScale’s MDaaS solution over other providers is its advanced replacement policy. In the event you have a device issue, whether warranty-related or if the device is damaged, lost, or stolen, RapidScale will ship a replacement device ensuring your team members are back up and running in no time. Many would agree that it’s difficult to find a provider that has this standard policy with their service.
And since device support can be a significant time drain for IT teams, our 100% US-based team supports your organization around-the-clock with basic configuration issues and troubleshooting. Going beyond the standard break/fix concerns, RapidScale’s RapidReponse support team is consistently rated above average with a customer satisfaction (CSAT) score of 4.8 out of 5. In the rare event we can’t address the matter, we escalate the ticket to Tier III support for you.
Plus, you can easily combine your MDaaS deployment with any of our other complementary managed cloud services, like our Microsoft 365 or Desktop as a Service (DaaS) solutions, for more robust collaboration tools and a seamless desktop experience for your employees.
When you sign up for our Managed Microsoft 365 services in addition to MDaaS, we provide custom M365 imaging onto each device. Our DaaS solution is a powerful vehicle to enable an MDaaS tablet with a virtual desktop environment accessible from practically anywhere with an Internet connection. These solutions provide a simple and convenient platform for managing users and corporate data securely and safely.
For organizations with a disparate workforce, field sales or service teams, and/or various site offices, you can readily leverage our SD-WAN services alongside your MDaaS devices to enable robust remote access throughout your IT landscape. RapidScale’s SD-WAN extends and manages your network environment to those locations easily.
RapidScale also provides the industry’s only bundled Identity as a Service (IDaaS) solution with all our cloud services for network and application login credential management. IDaaS includes functions like single sign-on (SSO) and multi-factor authentication, so they can eliminate many of the logins they typically are juggling.
Businesses are partnering with RapidScale to reduce infrastructure, IT management, and support costs. If you’re interested, visit our webpage about RapidScale’s all-inclusive MDaaS solution. Also, check out this overview video to see how your business can “Stay Connected with Managed Device as a Service.”
We’re happy to show you the value it can provide your business and reduce one of the bigger IT headaches. Contact us today to see how we can help!
