Overview
RapidScale, and its parent company Cox Communications, is taking multiple steps to maintain services provided to customers and the general public while ensuring the safety of our employees and customers. We are in close contact with government and health officials as this situation evolves. Here’s a summary of key measures the company has taken:
Employee Safety
We’ve asked all RapidScale employees to refrain from international business travel, limit domestic business travel and large group meetings and observe CDC suggested 14-day quarantines at home if they’ve traveled to Level 3 countries or come in close contact with those who have. Additionally, we are encouraging telecommuting for employees whose jobs can be performed outside of an office environment. We are also working to increase the number of employees whose jobs can be performed from home.
Customer Safety
As our employees interact with customers and the general public, we have taken steps to limit exposure to the virus. Many employees are teleworking to reduce the common exposure for employees who interact with customers and the general public. We send regular communications to customer-facing employees to follow CDC sanitation guidelines and provide hand sanitizer throughout our facilities with posted signs to remind employees to wash and sanitize their hands often. Employees who feel ill will not report to work under any circumstances. In addition to regular anti-viral cleaning of our facilities, we have protocols in place that activate closures, deep cleanings and appropriate quarantine procedures based on our response plans.
Maintaining Services
We recognize governments, businesses, schools and other organizations rely on RapidScale services to operate. As a result, we have activated our Business Continuity Plan (BCP) for pandemic situations. The plan’s purpose is to ensure the continuation of services and to establish ongoing communications between key stakeholders as incidents occur and circumstances evolve. As part of our BCP plan, we are in contact with critical third parties to verify their ability to provide continued support.
Capability for Remote Workers
To address the changing landscape, we continue to monitor new developments and follow the guidance provided by the CDC and other government officials. As a managed cloud provider, RapidScale can maintain and support your services from any location. Our cloud is highly redundant, resilient, and fully operational. We provide 24/7/365 support and we are ready to address any concerns that you may have. These capabilities are already in place and have been thoroughly tested.
Latest Updates
March 17 – Customer Letter
March 24 – How to Enable Remote Work for Your Company
April 6 – New Discounted Collaboration Bundles
