As cloud technologies continue to evolve, IT leaders find it increasingly complex to manage the various components of remote IT. Like any complex system, cloud solutions don’t manage themselves. Some IT leaders like to do everything themselves, while others find it more efficient to let cloud specialists take over. Luckily companies that partner with RapidScale can choose from three management options that best fit their technical requirements so they can get the most out of their cloud solution.
What is RapidScale’s Fully Managed Cloud Option?
RapidScale’s fully managed cloud option provides full IT support and white-glove service to clients. At an infrastructure and application level, RapidScale manages everything, including device setup, operating systems, licensing, applications, storage, network, monitoring, alerts, reporting, database administration, server patches and upgrades, managed backups and more.
Full management includes a dedicated team to resolve any application issues with 24/7/365 global support, troubleshooting, or technical complications, even if that means contacting a company’s software vendor directly.
Companies that lack the IT resources, bandwidth, or expertise to manage and operate their cloud solutions choose the fully managed option. They can leverage cloud computing without needing to become experts in the technology themselves. By offloading the grunt work and IT maintenance tasks to RapidScale, IT leaders can focus on strategy and core processes.
What is RapidScale’s Unmanaged Cloud Option?
In a RapidScale unmanaged cloud environment, organizations get full control and access to their own cloud solutions. RapidScale does not play a proactive role in managing the services as it does with a fully managed or co-managed option. While RapidScale provides one-time assistance configuration and setup, it does not support any customizations or third-party software that’s added on to the core cloud solutions.
The unmanaged cloud option is optimal for companies that have a properly staffed, well-established IT department with experienced IT professionals. In this environment, IT teams handle all the server patches and updates, deployment, software management, databases, and active directories without needing extensive assistance from RapidScale. In other words, management is entirely in the hands of the client. Truth be told, not many RapidScale clients go this route as management of customized cloud environments is RapidScale’s major value-add.
What is RapidScale’s Co-managed (Hybrid Managed) Cloud Option?
Some IT leaders want to move to the cloud, but don’t want to lose control and visibility of their environment. They want another company to manage their cloud services most of the time but also want the option to make changes to configurations if the need arises. This gives them comfort and control.
That’s why RapidScale offers co-managed cloud, where the IT leader and RapidScale share operational responsibilities, systems controls, and management of all roles and duties involved in the client’s cloud ecosystem. The responsibilities of each team are defined during the client onboarding process.
RapidScale is one of the few managed cloud services providers that offers a co-managed cloud option. While this option is becoming more and more requested by IT leaders, few cloud providers are willing to take on the perceived risk or complexity of sharing duties. RapidScale, however, has the built-in processes, systems, and personnel to make this a core tenant when working with clients. This allows clients to feel safer when they partner with RapidScale for their cloud solutions.
Managing an IT department is hard. Managing an IT environment in the cloud can often be harder. But it doesn’t have to be. Having three options when moving to the cloud certainly makes the process much easier. Regardless of which option you choose, you’ll know that the RapidScale team commits to delivering an exceptional user experience through a human approach to managing your cloud environment.
See below the diagram of our 3 levels of cloud management:
Download the PDF about our levels of cloud management here.
