About the Client
The client is a boutique regional coffee roaster based in Seattle, WA with a vision of producing exceptional coffee using responsible growing practices. It has multiple locations and around 80 total employees.
The Regional Coffee Roaster had one IT system administration employee handling everything from servers to email to a mixture of Dropbox and OneDrive. The client also had a dysfunctional Point of Sales system that caused a single transaction to take 5 to 7 minutes to complete. The Coffee Roaster struggled with centralizing its applications, and has remote workers who had trouble accessing the system. Its physical servers were also nearing end of life.
The opportunity arose when our Partner Experience Manager attended a partner event. He engaged with the partners by first discussing their business and their vision for the coming years, rather than overselling the RapidScale solutions. The partners were ready to have new conversations with their legacy customer base about compute and cloud.
Presenting a quick Proof of Concept environment was something that the competition simply couldn’t complete, which is why they were never able to get the deal off the ground. Our team came in and walked the client through our proposed solution. It was this hands-on approach that ultimately made a difference.
RapidScale presented the client with a solution to address their pain points, proposing CloudDesktop, CloudServer, CloudBackup and Microsoft 365. The RapidScale solution sped up the POS process exponentially, hitting 20 seconds per transaction. CloudDesktop was also a critical component of the solution that optimized the applications. ShareFile, for example, replaced Dropbox and OneDrive, streamlining file sharing into one centralized repository with added features. The final solution also allows the IT employee to focus on revenue-impacting projects, solving a huge IT resource issue.
Multiple Locations, 80 Total Employees
Limited IT Support, Dysfunctional Point of Sales system , Centralizing applications