Cancer research facility

About the Client

This clinical research and cancer care facility cares for patients with cancer and blood disorders throughout central Alabama. The company has about 225 employees with 8 different locations throughout the United States.

Pain Points

With a limited IT staff supporting 225 employees, the organization was working with outdated equipment that hadn’t been updated in years. To help increase their output for ground-breaking cancer research, the company knew they had to modernize their Microsoft email solution to improve their communication and employee collaboration. 

The organization worked with a local managed services provider that hosted and managed their Microsoft Exchange servers that were coming to end of life. Aside from outdated email servers, the company was frustrated with poor service and slow response times from their MSP, lowering efficiencies and productivity in the workplace. 

Opportunity

A trusted advisor in the area had a strong relationship with the executive director of the company. This trusted advisor recognized RapidScale as an industry-leading cloud provider and introduced the team to the company to discuss pain points and solutions. With their MSP’s contract coming to an end, the company needed to move quickly to avoid downtime.

Solution

RapidScale provided the healthcare company their Microsoft 365 solution for 200 seats, which included collaboration tools for file sharing, instant messaging, and video conferencing. As the company was concerned about the costs and complexities of email migration, they were impressed that the RapidScale Microsoft 365 solution included migration services at no additional cost for all 200 mailboxes.

In addition, RapidScale provided a market-leading email security solution from Mimecast for all 200 seats, delivering advanced threat protection for every employee on their network. This cloud-based email security solution included archiving, continuity services, and robust features to block phishing attacks and other malware.