About the Client
A construction company out of Roanoke, Virginia was experiencing major networking issues and latency throughout their 11 branch locations. Prior to working with RapidScale, the organization had been acquiring new companies, causing constant, dramatic changes to the network.
With plans to further expand, the company needed to start tracking the various connectivity services in the branches they owned. The construction company sought out a vendor that could provide better pricing for their internet services and an SD-WAN solution to simplify management and consolidate network activity.
Their 12-member IT team supporting over 800 employees experienced router configuration issues within their existing wide area network. Connectivity failures hindered communication between branches and ultimately affected business productivity. In addition, the company had no visibility into the amount of bandwidth each branch location was using, making it difficult to optimize their network resources.
Considering their network challenges, RapidScale offered a managed VeloCloud SD-WAN solution that simplified the company’s branch infrastructure. The solution provided dynamic link aggregation, packet duplication and dual-ended quality of service (QoS) to enhance application performance, reduce latency and add redundancy. SD-WAN enabled the company to provision branch offices, manage configurations, centralize troubleshooting, and automate deployment for each location. RapidScale’s SD-WAN also included ongoing monitoring and management services, giving the client full transparency into their network activity. Along with RapidScale’s dynamic SD-WAN solution, the company also received discounted internet service rates for their renewal.
Why They Chose RapidScale
One key differentiator was the technology advisor and RapidScale’s ability to provide a dedicated team to proactively analyze the company’s technical needs and present a quality solution that solved specific IT challenges. While one competitor offered quality connectivity solutions, their price for construction and build time was too high. In addition, they did not have a local representative available for the client. Another competing provider presented competitive pricing for their internet services, but the service did not support the technical needs for an SD-WAN solution and would have negatively affected QoS. The technology advisor and RapidScale team not only paired the client with the right solution, but they also provided them with services for management and professional implementation.
Another key differentiator was the team’s ability to provide a quick solution turnaround. The construction company needed to present their vendor of choice to executive leadership by a quickly approaching deadline. Within two weeks, the technology advisor and RapidScale created a solution to fit the client’s existing fiber and Metro E circuits, lower current internet rates, co-term services and enhance network performance. They quickly put together a cost-effective and all-encompassing solution for the company.
Connectivity failures, latency, and lack of visibility into their network