About the Client
An award-winning country club located in Southern Nevada is home to an 18-hole championship golf course. The country club also owns five championship tennis courts, a full-service fitness center, and a clubhouse facility with several high-end restaurants, bars, meeting rooms, and event spaces.
The company experienced application latency in their tennis center, fitness facility, and clubhouse devices, causing major connectivity issues with their Point of Sales (POS) systems. This problem dramatically affected daily business operations including credit card processing, restaurant orders, event proposal creation, golf event booking and more. In addition to these efficiency struggles, the company’s RDS and RDP servers were coming to end of life. A hardware refresh for new servers was going to cost them $20,000 plus extra fees for implementation and management.
For fast and reliable connectivity, the country club received upgraded internet services and RapidScale’s CloudDesktop (DaaS solution), which improved employee access of applications on company devices. CloudDesktop enhanced the connection between their POS systems and facilities, and employees were able to transfer information to each building faster, improve their food and beverage services, and process payments more efficiently.
The company also implemented RapidScale’s CloudServer (IaaS solution), which provided robust security and on-demand capacity. RapidScale provided CloudBackup and CloudSecurity (firewalls) to protect the client’s environment from data loss or malware. For a secure email ecosystem and collaboration tools, the organization received an Office 365 solution with email security from Mimecast as well as migration services.
Finally, the facilities received a VeloCloud SD-WAN solution that powers all their cloud services and increases network performance. Together, Cox Business and RapidScale provided an all-inclusive cloud solution that upgraded their infrastructure, delivered a faster connection, and increased their business productivity.
Why They Chose RapidScale
RapidScale’s 100% Service Level Agreement (SLA) for the data center, industry-leading response times and NPS score, as well as its 24/7/365 IT support were all key differentiators in this deal. The company was thrilled to have a dedicated team of engineers help in the implementation, migration, and management of all their cloud services. With the RapidScale team taking care of the support and maintenance, the country club could start focusing on providing quality hospitality services to their elite club members and customers.
Another differentiator was that this solution was saving the company from having to manage and pay multiple vendors for their connectivity and cloud services. Cox Business and RapidScale were able to solve more of the organization’s IT challenges and provide a single place for all their IT needs. Through a consultative and “human” approach to managed cloud, the team became a strategic technology partner and extension of the company’s IT team.