Distributor and manufacturer of geosynthetics

RapidScale Solutions

About the Client

The client is a distributor and manufacturer of geosynthetics, erosion and sediment control materials, stormwater products, and various landscape/jobsite supplies. With over 30 stocking locations in the U.S. and Canada.

Pain Points

The client had been managing a POP3 email server manually in-house and had experience very poor mail flow coupled with spam and virus issues constantly. Email management was taking up too much of the IT team’s time and they realized it was decreasing productivity across the sector as a whole, ultimately wasting money and resources. The client needed a solution that would enhance their email entirely and decrease the time spent managing it.

Opportunity

The opportunity emerged from a partner who had a client experiencing poor email and trusted that RapidScale could provide a cost-effective and powerful solution. Our Partner Experience Manager brought in our SVP, Technology to show the client that our Hosted Exchange with Mimecast tacked on was a far cleaner, more efficient and ultimately more robust email platform than anything that the client had previously experienced.

Solution

RapidScale was able to provide the client with a cloud solution that enabled their employees to focus less on IT and more on growth. The client had been skeptical of cloud products but this was an effective way for them to get their feet wet with cloud, and in the future they will be looking into other avenues of business that cloud technology can enhance, specifically CloudDesktop.

RapidScale Solutions

CloudMail Multi-Tenant and Mimecast-S1

Location

Winston Salem, NC

Business Size

Over 30 stocking locations in the U.S. and Canada

Key Issues

Poor Mail Flow, Spam and Virus, IT Time Management, Decreasing Productivity

The amount of detail Gary provided me, as well as his responsiveness, was far beyond anything we had with our last vendor. The efficiency of your RFC process is a breath of fresh air! I’m also extremely satisfied with the RapidScale support team as a whole in regards to their proficiency, sense of urgency and etiquette.

I checked out some new partner resources – great stuff. We are already getting some good traction here. You guys really offer some great support!!

After being introduced to RapidScale at an event, I cannot help but be more impressed each time I hear more. I attended a webinar too, and once again, I’m really impressed with the opportunities. When I looked in your Partner Portal for the first time I thought, “Wow was I crazy for not looking sooner!” Great stuff in there.

I appreciate Steven’s quick response time and friendly demeanor when discussing problems. Great service and follow up!

I have been thrilled with RapidScale, I love the fact that when I call to initiate a ticket the technicians answer the phone. With [our last provider], we left a message then had to wait for a technician to call back. Sometimes this could take days! Thank you, I am really happy with your services.

Thanks for the quick response and resolution! And I appreciate the fact that the tech gave information about what the problem was, how it was fixed, etc. That is always better than a simple “it’s now fixed”.

We’ve been extremely pleased with the service and customer support RapidScale has provided us. We don’t have a large IT staff and so the ability to lean on them has been perfect.

We’ve now transferred almost our entire company into RapidScale’s cloud. We started with just our email – we moved from in-house to hosted – then we moved the rest of our servers into the RapidScale cloud and now we’re in the final stages of implementing our virtual desktops! It’s really incredible to have everything running in the cloud and to have it all be so easy.

Working with RapidScale has been great so far. Our organization had a lot of our servers in-house and it was such a pain. It’s 1,000 times better now that we moved it all to the cloud.

I LOVE THIS TECHNOLOGY. I am so excited to be in this new phase within our organization. As a proud partner of RapidScale, this week alone I’ve dealt with 3 major consultations in Colorado with hundreds of employees each! This technology is truly exciting stuff. They make the process so easy, from training, to quoting, to installation! I LOVE HOW EASY THAT WAS. Amazing. You all ROCK!