About the Client
This environmental services company provides energy efficiency solutions for commercial and institutional buildings nationwide. The organization also delivers building automation, electrical power monitoring systems, and other energy services for data centers, labs, high-rise commercial properties, schools, federal government buildings, military installations, and healthcare facilities.
The company experienced three major pain points. First, their current servers were nearing end of life, and they worried about the high cost to replace their hardware. Second, the company planned to double its employee size by the end of the year, and it needed a solution that would allow the business to scale more efficiently. As the business expanded, the company outgrew its MSP, which couldn’t keep up with the changes within its environment. Third, the area where the company kept its on-prem data center experienced rolling blackouts, which dramatically affected productivity and profits.
The organization received RapidScale’s Infrastructure as a Service (IaaS), which enabled them to move their servers into RapidScale’s cloud data center and a team of certified engineers could manage the systems, operations, and databases. The solution included top-of-the-line servers, storage, and connectivity, which are backed by a 100 GB network. The company could now benefit from a more enterprise-grade infrastructure. Rather than purchasing new servers, which would have cost about $25k-$50k per server, the client will only pay for the compute and data storage they consume. This type of IT spending model enabled the client to reallocate its CapEx costs for more strategic projects. With managed cloud services, the IT director could offload tedious operational tasks and rely on dedicated cloud experts to increase capacity, add users, and support business growth.
Why They Chose RapidScale
A key differentiator was the 99.9% service level agreement for its IaaS solution, which proved to surpass other cloud offerings from competing cloud providers. This agreement put the IT director at ease, knowing that the team of cloud experts is committed to helping them manage their cloud environment and resolve any issues.
Another significant differentiator was the fact that the RapidReponse Support teams were full time, qualified engineers that provided direct end-user support. The client valued the U.S.-based support teams that were easily accessible and didn’t rely on third-party call centers to handle support tickets. Together, the technology advisor and RapidScale responded and provided the cloud solution faster than their previous provider, while saving the client thousands of dollars each month.
A third major differentiator was the team’s ability to provide a single place for a comprehensive solution that met the customer’s requirements for internet service. By adopting a managed cloud solution, the IT director was able to reduce the number of vendors to manage. The technology advisor and RapidScale became strategic partners for all the client’s networking and IT needs.