Eye Care Center

About the Client

For almost 70 years, one of the largest family-owned optometric practices in Louisiana has been offering full-service eye care and prescription eyewear to hundreds of customers in the area. They turned the private practice into a vertically integrated medical and surgical ophthalmic practice, specializing in cataract and refractive surgery. The family eye doctors and surgeons at its facilities are some of the most experienced and skilled optometrists in the state.

Pain Points

The company was frustrated with several pain points. One of the frustrations was managing outdated servers, which affected the company’s POS systems and management of patient records. Since the business was growing, the company needed new systems in its two new locations. Replacing their outdated hardware and adding new systems would have cost them $100,000 upfront in capital costs, plus an additional $11,000 per month to maintain and manage the environment.

With a small IT team and multiple locations, the IT manager needed a reliable cloud provider that could take care of end-user support and maintenance tasks, while also supporting compliance requirements. The company desperately needed a more cost-effective solution that would upgrade its infrastructure and offer professional services and support.

Solution

RapidScale provided the company with CloudDesktop (DaaS), CloudServer (IaaS), and VeloCloud SD-WAN. With RapidScale’s DaaS solution, employees were able to access their desktops and critical applications more securely and efficiently from any device. Automatic updates and patching also eliminated the burden of maintaining outdated systems.

The company was also able to virtualize their infrastructure with RapidScale’s IaaS solution, which included enterprise-grade performance, backed by a 100 GB network. Lastly, the organization benefited from RapidScale’s SD-WAN solution from VeloCloud, reducing latency, enhancing service performance, and improving end-user experiences within their network.

With RapidScale cloud solutions, the business saved approximately $3,000 each month and about $100,000 in capital expenses. In addition, the company received better IT support, professional IT services, and full-service cloud management of all cloud environments.

Why They Chose RapidScale

The eye care center chose to work with RapidScale because they valued the proactive consultation with the team’s cloud experts, which was a significant differentiator in this deal. A competing managed services provider merely tried to sell them infrastructure upgrades and support contracts, which did not solve many of the company’s pain points. Through the personal relationship with their technology advisor and RapidScale team, the client was comfortable enough to express any frustrations throughout the process. RapidScale became a true strategic partner, carefully guiding the optometric practice through its IT transformation.

Another differentiator was RapidScale’s specialization in DaaS. With RapidScale’s core focus on application delivery, the company was confident that the team could efficiently manage their DaaS environment. The organization was impressed with the dedicated project management team and 24/7/365 virtual desktop support, both of which the company wouldn’t have received with the competing managed services provider.

Lastly, a major differentiator in this deal was the team’s ability to simplify and centralize the management of their IT and cloud services. The organization was able to offload all the troubleshooting and end-user support to RapidScale’s RapidResponse support team. While the company could place a single call to RapidScale for any issue, the organization could also self-manage and monitor their cloud services from RapidScale’s web-based customer portal. The organization received full visibility and control of their support tickets, device activity, billing, and more.