Family healthcare facility

About the Client

This medical center provides healthcare services to families and individuals living in Kansas, offering vaccinations, urgent care, clinical services, diagnostic imaging, and physical therapy. With multiple locations, fourteen clinicians, and support staff, this healthcare company offers personalized and high-quality patient care to its patients.

Pain Points

The healthcare company struggled to manage its business operations with an outdated email server. The company’s old hardware caused issues with their email, which greatly affected communication and employee collaboration. With six locations, the medical center had no IT staff and outsourced all their IT services to a local MSP. This MSP wanted to charge the company $65,000 for a new email server and licensing, capitalizing it over five years. 

The company was concerned they were overpaying for a new email server, in addition to overpaying thousands of dollars in monthly fees to manage those servers. On top of it all, the service they were already getting from the MSP was slow and unreliable. 

Solution

The RapidScale team put together a proposal for Microsoft 365 Business Premium and Exchange Plan 1 that included migration services, email backup for one year, and digital end-user enablement training, all at no additional cost. These complimentary services would save the company two months of work and time to migrate their email themselves.

The healthcare company approved the proposal within two weeks and received a 45-day deployment. The solution saved the organization an estimated $10,000 per year and they received a better solution, more collaboration apps, and far better service. In addition, the technology advisor was able to offer the company discounts on their internet and cable services.

Why They Chose RapidScale

RapidScale’s Managed Services for Microsoft 365 included complimentary migration services, one year of email backup, and adoption training. The company’s MSP was going to charge them for migration and offered no backup or end-user training. In addition, they tried to keep the company on a very expensive monthly plan for IT management and support that didn’t provide nearly as much value as RapidScale’s solution.

Second, unlike the company’s MSP, RapidScale truly demonstrated an experienced migration team comprised of certified cloud experts. They received the peace of mind that their email solution would be deployed by professionals, instead of a “two guys in a truck” MSP.

Finally, a huge differentiator was the technology advisor and RapidScale’s ability to provide one reliable place for all the company’s IT needs. Although the company only purchased a Microsoft 365 solution, this was a topic of intrigue as the organization looked to the future.