Financial Services Company

About the Client

A local technology advisor introduced RapidScale to a financial services company that offers monetary solutions for financially distressed clients in Oklahoma. The services they provide include resolving delinquent debt, debt mediation, educational services, and loan restructuring.

Pain Points

Since the business was growing rapidly, the firm needed a solution that could help the company scale more efficiently. The IT manager also needed to work with a cloud provider that could help with IT maintenance and management since more employees were joining the company. Lastly, as a financial company, the firm was concerned about serious security threats and needed a provider that could help meet their compliance requirements.

Solution

RapidScale provided the company with Infrastructure as a Service (IaaS), hosting its servers in a Tier 3 SSAE 18-certified data center. This provided their servers with automatic patches and updates and increased security and performance in their IT environment. With this solution, the organization benefited from improved infrastructure tools, on-demand capacity, and the flexibility to add new users.

RapidScale also provided fully managed services, taking care of the mundane IT tasks so that the IT manager could focus on growth. Finally, CloudServer helped meet their compliance needs through RapidScale’s firewall and encryption services integrated within the infrastructure.

Replacing the firm’s 12 servers would have cost them about $100k per server, and each would’ve needed replacing after several years. RapidScale’s CloudServer eliminated upfront server expenses, and the firm now only needs to pay for the compute and data storage they consume. This gave the CFO a more predictable IT spending model, allowing him to budget for other strategic projects.

Why They Chose RapidScale

One of the differentiators was RapidScale’s size and scope of the team. With an industry-leading Net Promoter Score and a 24/7/365 RapidResponse Support team, RapidScale demonstrated its capabilities to support the company’s growing infrastructure. Unlike the competing cloud provider in the deal, RapidScale was able to provide a 100% uptime service level agreement (SLA) for its IaaS solution.

Another differentiator was the company’s legacy relationship with technology advisor and the fact that there was a local team that could provide the support they needed. While the competing cloud provider also had a local presence, they were unable to demonstrate their capabilities to maintain and manage the company’s growing IT environment. In addition, the firm trusted their technology advisor and RapidScale to ethically provide a cloud solution that resolved their IT challenges.

Lastly, a major differentiator was the team’s ability to provide an IT pricing model that stayed within their budget and enabled them to scale their business more cost-effectively. While the competing cloud provider presented a low-priced proposal, there were hidden fees that ultimately increased the company’s monthly cost. In addition, their monthly expenses with the cloud provider did not include professional services, management or support. The RapidScale team was transparent and honest with the company during proposal discussions, building the company’s trust in the team and the cloud solution.