About the Client
RapidScale was introduced to the world’s largest professional club management company that owns luxury golf courses and sports facilities all over the globe. With 30 years in business, the company services over 450 locations and 500 professional golf courses and manages various amenities and sports such as fitness centers, tennis, aquatics, food & beverage, lodging, and more. This global company owns six primary brands that are recognized as best-in-class hospitality and club management services.
The company was hit by a malware attack from a suspicious email, which involved an $8 million ransomware demand. The security breach disrupted business operations and affected productivity. With their network down for a full week, the company lost thousands of dollars in sales and revenue. The company’s MSP only knew how to resolve minor break fixes and did not have the expertise to resolve the issue.
Within a short timeframe, the technology advisor and RapidScale were able to provide an email security solution using Mimecast for 2,500 users. This email security solution provided robust email security, multipurpose archiving and continuity services for the company’s email environment, protecting users against advanced threats, spam, and viruses. Other features included targeted threat protection, content control, and data leak prevention. The company could now benefit from a highly secure and resilient off-site, cloud-based email archive so employees could access their daily email tools without disruption. With this solution, the company was confident that they would be saving thousands of dollars going forward with the peace of mind that their email environment would actively combat security threats and email intrusions.
The organization also benefited from Mimecast’s Awareness Training, which is a cyber risk platform that helps combat data security breaches caused by human error. The platform implements a persistent, non-intrusive training method to improve security knowledge and retention while changing careless behavior to lower risk. It also includes engaging content and ways to track and score end users. With these best practices in place, employees are more motivated to take on the responsibility of protecting their organization.
Why They Chose RapidScale
A key differentiator was the team’s quick turnaround time to provide the client with a solution. Other competing security providers, including their former MSP, were slow to respond and did not show any sense of urgency for their problem. After just a quick call, the teams were able to get the Mimecast email security solution installed into their environment within 24 hours. Executives of the company were extremely impressed with how the team demonstrated great agility during the transaction and implementation process.