Healthcare Consulting Firm

About the Client

This Colorado-based consulting firm delivers financial services to healthcare institutions in its communities. Some of their services include compensation valuation, compliance, audit and risk management, operations, strategy, and cost reduction. There is only one IT professional who supports the company’s 60 internal employees and 40 independent contractors.

Pain Points

The company was experiencing several pain points. First, the healthcare organization needed to meet specific compliance requirements and security audits. Second, with 40 remote contractors, the company needed a more secure way for its employees to access applications. Lastly, the IT director expressed that he needed an IT infrastructure that supported business operations more efficiently. He wanted to help the company go to market faster by meeting with healthcare clients and selling more solutions. Instead, he was stuck working on break/fix and mundane IT tasks. The IT director wanted to make a more significant impact on the company by turning IT into a profit center rather than a cost center. 

Solution

Together, the trusted advisor and RapidScale delivered a comprehensive cloud solution to the company that included CloudDesktop (DaaS), CloudServer (IaaS), CloudBackup, Managed Microsoft 365, Remote Monitoring, and CloudSecurity (Security as a Service). Without needing any extensive hardware, RapidScale’s DaaS solution enabled a more productive mobile workforce by allowing independent contractors to access their desktop environment on their devices more securely. CloudServer virtualized the company’s servers, enhanced IT performance, and centralized server management. Since securing company information was a critical part of the business, CloudBackup was a pertinent solution that helped the company meet its retention policies and compliance guidelines. Furthermore, the organization received a Managed Microsoft 365 solution that came with professional services and end-user support for all 100 employees. The remote monitoring solution from Solarwinds helped the IT director track all activities occurring in different branches and alerted administrators of any unusual behavior. Lastly, CloudSecurity, which was a significant driver in the deal, provided the company firewalls, multifactor authentication, and robust security tools that tied the rest of the products together. 

In conclusion, the company loved that the cost-effective solution avoided hiring on additional headcount while helped meet their compliance needs. RapidScale’s managed cloud solutions streamlined application access and operations, making onboarding new employees fast and easy. 

Why They Chose RapidScale

A major differentiator was the trusted advisor’s ability to perform a TCO analysis for the company to demonstrate ROI and cost savings from their investment. This ROI evaluation compared the company’s current licensing and systems cost to RapidScale’s monthly cloud expenses. An analysis of the company’s traditional on-premises situation illustrated a potential loss of revenue. Therefore, the IT director was losing potential revenue because he was spending more time and money on break/fix rather than potential customer acquisition. The company was extremely impressed because other competitors in the deal couldn’t show this type of value.

Another differentiator was RapidScale’s ability to take over the company’s IT operations while still giving them control and visibility into their environment. Out of all the competitors in the deal, RapidScale was the only cloud provider that didn’t require the company to hire an MSP to manage its solutions. RapidScale’s end-to-end solution and RapidReponse Support became a true extension of the organization’s IT team, which allowed the IT director to sell more and focus on growing the business.

Lastly, a significant differentiator was RapidScale’s ability to provide other cloud services than just Desktop as a Service. Many of the competitors had limited expertise in other cloud solutions and failed to offer solutions for security. The trusted advisor and the company were impressed by the wide range of services that RapidScale had to offer. In addition, dedicated teams of certified engineers and support technicians enabled the company to confidently rely on RapidScale to keep business up and running.