HVAC Wholesale Distribution Company

About the Client

North Carolina’s leading HVAC and refrigeration wholesale distributor partnered with a local trusted advisor and RapidScale to migrate to the cloud. For 40 years, this company has been marketing and distributing parts and supplies throughout the southeast. This wholesale distributor has 9 locations throughout North Carolina and serves clients throughout the southeast. 

Pain Points

The client experienced 2 incidents of downtime over the past 2 years that lasted for days, affecting business operations and profitability. Second, the client’s former cloud provider merely took care of minor tasks and didn’t provide any long-term solutions to solve the client’s business challenges. This former cloud provider was not collaborative or strategic and the client wanted to work with a more professional cloud provider it could trust. Another problem was that the client had only four people running systems for all 9 locations and didn’t have the engineering or technology expertise to solve complex infrastructure issues.

Solution

The client received a comprehensive solution that included Infrastructure as a Service (IaaS), Desktop as a Service (DaaS), Backup, Microsoft 365 licenses, email security from Mimecast, and SD-WAN from RapidScale. Their monthly expenses for cloud services remained the same, but they received cloud management, migration, and monitoring services, as well as access to a 100% U.S.-based RapidResponse support team, all of which they were not receiving from their former cloud provider.

RapidScale’s IaaS solution took on-premises infrastructure demands from the client’s hands and provided the company with enterprise-level infrastructure tools, utilities, and on-demand capacity. Backed by an all-10GB network, the company gained robust performance and security. Also, automatic updates and patches made managing their virtual environment so much simpler and easier.

RapidScale’s DaaS solution enhanced business productivity and enabled employees to move their applications and desktops to the cloud. Employees could access their virtual environment from virtually any device, any time, and anywhere in the world. This solution also provided the opportunity to grow their business, making it easy to deploy desktop environments and applications to new users in the organization.

The client benefited from the productivity tools from Microsoft 365 and received an advanced email solution along with tools for file sharing, storage, video conferencing, and more. This solution helped improve collaboration and communication across the different teams in the organization, which ultimately contributed to their productivity. Their email security solution provided virus and spam protection, multi-layered malware protection, and other advanced security and data loss prevention tools.

In addition, the client’s environment is further secured with cloud backup that offers full backups, SSL encryption, and server-side encryption. Furthermore, with all these cloud services connecting to multiple branch locations, RapidScale’s SD-WAN solution enhances the performance and reliability of the client’s enterprise applications and virtual desktops over any network. Powered by VMWare, this SD-WAN solution combines real-time path selection, edge routing, end-to-end QoS, and WAN optimization to deliver efficiency and meet business demands.

Why They Chose RapidScale

One of the significant differentiators was the fact that the partner and RapidScale demonstrated how the team truly understood the client’s business. Other providers sold services that did not align with an overall business strategy or meet the client’s business needs for the long term. During each meeting with the client, the team took the time to understand the client’s pain and how these cloud solutions would affect each aspect of the business.

Another differentiator is RapidScale’s ability to provide not only a robust email security solution but also end-user awareness training to ensure that employees are doing their part to secure company data. The client didn’t have to purchase from another security provider and benefited from RapidScale’s security solutions to keep the organization’s cloud environment secure. The fact that the client could turn to one place for all its IT needs was a key reason why the company chose RapidScale. An added benefit was the fact that the RapidScale team was local, and the client was close to the teams if it needed them.

With RapidScale’s industry-leading customer satisfaction score, the client had peace of mind. The organization felt like they had a trusted extension of their IT team and was confident in RapidScale’s certified experts to support their business.