About the Client
The customer is a manufacturing and distribution company that started with 600 users. However, they needed to bring 1800 additional users on board. Email has become a commoditized product set, and many organizations look to outsource it. The client had already outsourced Exchange to a different provider, but that provider was unwilling to upgrade them to Exchange 2013. The manufacturing company decided to switch to a provider that could deliver the latest version of Exchange.
Pain Points
The company was unhappy with its current Exchange provider, who was unwilling to upgrade the business to Exchange 2013. The client simply needed to move to this new version. Additionally, the manufacturing company had its budget cut down and needed a more affordable solution overall that included end-user support.
Opportunity
After being introduced to the opportunity through a sales partner, RapidScale’s team of experts analyzed the customer’s needs. RapidScale is ahead of the curve when sending clients forward to the next version of software from providers like Microsoft. The client preferred to hand the responsibility to RapidScale, a Microsoft Exchange expert.
Solution
RapidScale presented the customer with a solution to address their pain points, proposing its Hosted Ex-change Solution. The fully managed, multi-tenant CloudMail solution replaced the company’s current Hosted Exchange provider and upgraded the client to Exchange 2013. Moving to the multi-tenant environment reduced costs the organization was currently facing. User management was increasingly simplified due to the full-user support and management offered with CloudMail.
The organization realized instant savings by moving to RapidScale’s CloudMail multi-tenant environment. The manufacturer was able to upgrade to the new version it desired, and RapidScale manages the entire environment, supporting user integration and management. RapidScale conducted a smooth transition from the old Exchange provider to the multi-tenant platform without any issues or data loss.
Anaheim, California
600 users
Lack of support, need for a backup solution and a simplified, manageable environment
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