Medical rehabilitation facility

About the Client

The customer is a large medical rehabilitation facility based in Florida, with 220 users and 13 locations. The facility had no IT staff, but had a dedicated resource from local MSP during normal business hours for voice systems, data, infrastructure, connectivity and help desk support.

Pain Points

The Rehabilitation Facility was limited by normal business hours and with no IT support during after hours. Additionally the company wanted to expand further but the MSP could not support the growth, which left the company at a stasis state due to all data, support and infrastructure sourced in MSP.

The Facility wanted to resolve RDP limitations inside their data base. The company was not satisfied with its current cost structure and wanted to improve cost efficiency. One of their main problems was not being able to have IT support 24/7, the facility was looking to find a dedicated 24/7/365 IT resource.

Opportunity

The opportunity originated from RapidScale bringing in the facility to look over technology options. The Facility needed a fully managed solution to support users on all aspects of IT including voice, internet, computers and more.

RapidScale worked together with the facility to develop a solution for their problems. The COO kept a high level of communication with the management team, allowing RapidScale to know exactly what needed to be done. Together, the team bought a strong front that gave the customer confidence in an overall solution.

Solution

RapidScale presented the customer with a solution to address their pain points, proposing CloudDesktop for 220 users. The facility now had everyone on the same page, allowing them to have optimal performance across all users with remote access to information and data. RapidScale also implemented CloudServer to the facility along with CloudMail to streamline the facilities virtual footprint.

The facility could now rely on RapidScale’s 24x7x365 support for all their IT needs, with quality engineers and actual IT support RapidScale provides weekly project status calls, and monthly trouble ticket reviews to go over with the facility to address any of their needs or concerns.

After RapidScale implementing its solution, the facility now has added 6 new locations with over 450 employees. They now have the ability to add new users quickly and with ease. RapidScale’s solution is simple to deploy and scales with the client so RapidScale can always stay aligned to support the facility.