Multi-line Reinsurer

About the Client

Headquartered in Bermuda with offices in other international locations, this company offers reinsurance services covering unpredictable events such as hurricanes, earthquakes, fires, and other natural disasters. This multi-line reinsurer was having performance issues with their virtual desktop infrastructure and was dissatisfied with their MSP’s level of support.

Pain Points

The client often needed to reboot their systems and struggled with glitches and software failure due to performance issues of their virtual desktop infrastructure. This issue drastically decreased productivity and affected how the company responded to its customers. With a small IT team, the client relied heavily on their MSP to troubleshoot these issues. However, the MSP had minimal technical aptitude and knowledge of their critical applications. Because of this, the MSP’s service level agreement did not have the capabilities to keep up with the client’s needs. Furthermore, licenses and configurations took weeks to set up. Since the MSP did not allow the IT team to access or manage their infrastructure, the client could not monitor the implementation and cloud service.

Solution

Together, RapidScale and a local technology advisor improved the client’s infrastructure with a hosted private cloud environment. The team provided Desktop as a Service (DaaS), Disaster Recovery as a Service (DRaaS), Backup, Cloud Security, SD-WAN with network management for all their offices, and Microsoft 365. RapidScale’s DaaS streamlined their business applications and enhanced their performance, enabling employees to work from any device, anywhere, securely. With DRaaS, the client benefited from continuous data protection and critical storage-based replication and recovery, all built on a cloud platform with Tier 3 data centers, enterprise-level infrastructure, and encryption-level security. Now, DRaaS is helping the client reduce RTO and RPO and minimize data loss and downtime costs. RapidScale Backup further protects company data with incremental and block-level backup, enabling the client’s data to be efficiently and effectively replicated to RapidScale’s global data centers. In addition, the client was able to improve their network with RapidScale’s SD-WAN, unifying disparate networks into one virtualized WAN for simplified management, expanding bandwidth, and optimizing access to their cloud-based applications for better user experiences. Lastly, the client received advanced cyber protection with RapidScale’s cloud security, including anti-malware, firewalls, web and email security, firewalls, monitoring, and more. This solution addressed their concerns with data breaches, compliance requirements, employee privacy, cyber-attacks, and other serious security threats.

Why They Chose RapidScale

A significant differentiator was the team’s ability to demonstrate extensive knowledge in desktop delivery during pre-sales scoping and solution presentation meetings. During each session, the team showed how much they paid attention to their business details and answered tough questions honestly, setting proper expectations around implementation and migration. These conversations allowed the client to feel confident in the team’s technical capabilities.

Virtual desktops were a critical component of the client’s business needs, and the technology was adopted as a standard application delivery model enabling remote worker productivity in multiple geographic locations. It was ideal that RapidScale had several data centers throughout the U.S. and a global data center in Amsterdam. Also, the team was able to securely host their hybrid multi-tenant and private cloud environments and move and support HPC and non-HPC workloads. With limited resources, the client appreciated the guided approach to migration.

Another differentiator was the team’s wide range of services, which aligned with the client’s requirements. The client received a more streamlined and agile IT environment with DaaS and a fully comprehensive cloud solution for disaster recovery, backup, security, network management, and productivity. Rather than managing multiple vendors and contacting different support teams, the client can turn to one place for their IT needs. Flexibility was a driving factor that set the team apart from the competition. The client was impressed with the flexible workload and application migration options, co-management, and support model. With this solution, the client can now manage their environment alongside certified engineers and cloud experts and receive faster resolution times for end-user support tickets. The client can troubleshoot issues quickly and easily set up new hires as their company expands.