About the Client
A technology advisor had been serving the Las Vegas office of a nationwide car rental company for over eight years. Both had established a long-term relationship with the organization, delivering voice and video solutions. The discounted car rental company worked with an outsourced IT company that managed all its IT services and supported about 300 employees in that region. Unhappy with their IT vendor, the IT manager shared their frustrations with their technology advisor during their quarterly business review, which led to more discussions about a cloud solution.
One pain point was that the company was running its business on outdated computers with old operating systems, and their 2003 servers were coming to end of life. Their dated infrastructure left them at serious risk of security threats and downtime. Second, the company’s IT provider was slow in responding to support tickets and made unauthorized changes to the network, causing unexpected outages. Already charging the client about $8,000 a month, the IT vendor also tried to sell products that only complicated their network.
In addition to replacing the company’s internet services, the technology advisor and RapidScale provided them with CloudDesktop (DaaS), SD-WAN by VeloCloud, CloudServer (IaaS), CloudBackup, and managed Microsoft 365 with email security solutions by Mimecast. The DaaS solution eliminated nine of their outdated servers and replaced them with three new servers, all virtualized in RapidScale’s data center. The company now benefits from a dedicated team of engineers that perform all the updating, patching, troubleshooting and support. Eliminating the mundane IT tasks that come with on-premises servers helped the client focus more on serving its customers. Also, rather than spending thousands of dollars on new computers and hardware that would end up expiring in a few years, the client only needs to spend on the IT resources it consumes. This DaaS solution not only reduced their capital expenses, but it also increased productivity and business efficiency.
RapidScale’s IaaS solution virtualized the company’s servers into RapidScale’s cloud environment, which improved IT performance, security, and on-demand capacity. This solution also set a foundation for CloudBackup, which keeps the company’s data safe and accessible with server-side encryption and replication. With managed cloud services, the organization had the benefit of offloading time-consuming updates, patching, support, and nightly backups to a qualified team of certified cloud experts.
Replacing the company’s legacy ethernet circuits with a new internet service helped deploy their SD-WAN solution. This SD-WAN solution provided more redundancy and resiliency to the company’s network, reducing the amount of latency that occurs between their office branches. Improving network performance and the end-user experience, the solution enabled employees to provide better customer service.
Lastly, the managed Microsoft 365 solution provided an improved email solution, along with tools for communication and collaboration. The company was able to organize and share company files more efficiently, helping their efforts to increase sales and boost profits.
Why They Chose RapidScale
One key differentiator was the amount of savings the team provided the company while solving their IT pain points and modernizing their IT environment. The client realized that new servers would have cost about $150k upfront with an additional $800 for each of the 90 desktops, plus another $8k a month for their IT provider to manage it all. As a result, Cox’s cloud solutions saved the company thousands of dollars while providing them professional services and management.
Another key differentiator was the team’s ability to provide enterprise-level and professional services backed by tier 1 level engineers. RapidScale’s unique support model proved to be flexible and adaptable to the company’s needs. The company was impressed with the three levels of management that provided them more control and visibility into their cloud environment. RapidScale could take care of all their IT services or portions of it while keeping all activities transparent to the client.
Lastly, a significant differentiator was the team’s hands-on approach to providing an inclusive solution. The in-person meetings showed the team’s dedication and commitment to guiding the client through their digital transformation. Together with RapidScale, the technology advisor demonstrated their technical expertise while illustrating the high-level benefits of the solution. The legacy relationship with the technology advisor also made the company more comfortable in negotiating prices and was able to keep the solution within their budget.