Non-Profit Healthcare Center

About the Client

This non-profit healthcare provider in rural Southern Arizona provides basic primary healthcare and dental services to local patients who have very little access to healthcare and financial support. With eleven community health centers, this organization serves over ten thousand high-risk, low-income patients.

Pain Points

The company outsourced many of its heavy IT tasks to a managed services provider, but the IT team was deeply dissatisfied with their lack of support. The MSP’s poor service forced the two-person IT team to pick up the slack, and the IT director became quickly overwhelmed with managing tedious IT maintenance of aging equipment and supporting over 300 employees. The chief operations officer was forced to take over some of the IT responsibilities, and at times, many issues went beyond their level of expertise. The IT team felt like they were losing focus on the jobs they were hired to do.

Solution

To solve the organization’s primary business challenges, RapidScale delivered an all-inclusive cloud solution that included Infrastructure as a Service (IaaS), cloud security, Microsoft 365, Ubiquity Managed Wi-Fi, and an SD-WAN solution to support new cloud functionality. With IaaS, the company can leverage infrastructure tools, utilities, and on-demand storage from secured, global data centers hosted by RapidScale. Enterprise-grade security and firewalls now protect company data and combat any external security threats or hacks. The healthcare center also received an improved email solution and better communication and collaboration tools with Microsoft 365. On top of these cloud solutions, the organization received upgraded internet services, Metro-E, Type II and PRI services for seamless connectivity.

With these cloud solutions, the company did not need to refresh old equipment or hire more IT staff. The organization now benefits from automatic patches and updates, 24/7/365 technical and end-user support, and managed services by moving their infrastructure to the cloud. The fully comprehensive solution saved the company about $160k per year that would have been spent on hiring more IT staff and about $80k that would’ve been spent to replace their four outdated servers.  

Why They Chose RapidScale

The organization had a legacy relationship with a local technology advisor in the area and felt comfortable in sharing the company’s business challenges during its quarterly business review. The technology advisor was attentive during their meetings and asked the right questions catered to the company’s specific business needs. This trusted partnership enabled the client to rely on the advisor and RapidScale for a solution.

Another differentiator was the level of professional services RapidScale was able to provide the client. The team was able to offer managed services that assisted in implementation, configuration, and infrastructure management. The company can now rely on RapidResponse support for any technical or end-user issues, backed by an industry-leading average net promoter score of 75+. Since the organization could not get this level of service from their MSP or other competitors, working with RapidScale for an end-to-end solution was the obvious choice.