Physician-owned medical clinic

About the Client

This healthcare organization is based out of West Valley City, Utah, and is one of the largest independent, physician-owned medical clinic groups in the area. With 25 locations, its medical facilities offer lab work and imaging, clinical research and trials, and specialized patient care.

Pain Points

This medical clinic group struggled with several pain points. One frustration was that the IT team was stretched thin, spending too much time maintaining outdated Microsoft Exchange servers and resolving support tickets. Since their Exchange servers were coming to end of life, the organization wasn’t going to receive any more updates or end-user support for the servers, putting the company at risk of downtime. In addition to a robust cloud-based solution, the company’s IT team needed a reliable managed cloud services provider to help migrate and manage over 800 licenses.

Solution

RapidScale provided them with Microsoft 365 plans for 850 users, which included 250 licenses for Business Premium, 300 licenses for E1, and 300 licenses for Business Essentials. Along with email, the medical group received the latest versions of all the Microsoft Office applications and enhanced tools for workflow and employee collaboration. These licenses included Microsoft Teams, which combines chat, video conferencing, and file sharing into one platform.

RapidScale’s complimentary migration services helped the organization set up all their licenses for their employees without any downtime. This saved them about $25,000, which would have otherwise been spent on professional services and installation.

Why They Chose RapidScale

One key differentiator was RapidScale’s fully managed services that took out all the guesswork around migration and management. While a competitor in the deal was going to charge them additional fees for management and migration of their email ecosystem, RapidScale provided the organization with professional migration services at no extra cost. RapidScale also provided end-user support for over 800 employees with a 99.5% SLA and industry-leading response times. As a result, the IT team was confident in relying on RapidScale to resolve any support issues. 

Another key differentiator was RapidScale’s digital enablement tools bundled in with the Microsoft 365 solution. While a competitor in the deal offered an Microsoft 365 solution, it didn’t provide as much value as RapidScale’s solution that came with complimentary digital enablement and adoption tools from Nulia for seamless end-user integration.

Lastly, another key differentiator was the team’s ability to be a strategic technology partner for the organization, providing a one-stop-shop for all their technology needs. Through their trusted advisor and RapidScale, the healthcare organization can now buy telecom services and innovative cloud solutions from one place.