About the Client
The customer is a shipping company with 25 users in Anaheim, California. It had a single IT manager supporting all users with occasional outside support from a VAR. The customer was looking to improve productivity and lower costs. They began refreshing desktop hardware recently after six years of non-replacement, and wanted to also begin refreshing servers.
The single IT manager found most of his time tied up with ongoing desktop support. Outside IT support from the VAR ran $1,500 per month on average, but had minimal impact on the daily business operations. The client was also backing up data and keeping it in a filing cabinet in the server room.
After being introduced to the opportunity through a sales partner, RapidScale’s team of experts analyzed the customer’s needs. RapidScale worked on creating a solution that could save the shipping company money while offering the support, data backup and a simple access point to make additions, moves and changes.
RapidScale presented the customer with a solution to address their pain points, proposing CloudOffice as the final product. The CloudOffice solution allowed the shipping company to outsource 80% of its IT – mainly desktop support for break fix. By virtualizing desktops, the IT manager was able to set IT rules for the environment and easily manage them through a control panel. The client was also able to offset some of the additional CapEx slated for additional desktop replacement. Savings were reallocated to increasing primary bandwidth and setting up a redundant Internet connection with a separate carrier.
CloudOffice also created the off-site data backup solution for the company, and increased mobility by loading the VDI on additional devices, such as iPads.
Lack of support, need for a backup solution and a simplified, manageable environment