Shipping company

About the Client

The customer is a shipping company with 25 users in Anaheim, California. It had a single IT manager supporting all users with occasional outside support from a VAR. The customer was looking to improve productivity and lower costs. They began refreshing desktop hardware recently after six years of non-replacement, and wanted to also begin refreshing servers.

Pain Points

The single IT manager found most of his time tied up with ongoing desktop support. Outside IT support from the VAR ran $1,500 per month on average, but had minimal impact on the daily business operations. The client was also backing up data and keeping it in a filing cabinet in the server room.

Opportunity

After being introduced to the opportunity through a sales partner, RapidScale’s team of experts analyzed the customer’s needs. RapidScale worked on creating a solution that could save the shipping company money while offering the support, data backup and a simple access point to make additions, moves and changes.

Solution

RapidScale presented the customer with a solution to address their pain points, proposing CloudOffice as the final product. The CloudOffice solution allowed the shipping company to outsource 80% of its IT – mainly desktop support for break fix. By virtualizing desktops, the IT manager was able to set IT rules for the environment and easily manage them through a control panel. The client was also able to offset some of the additional CapEx slated for additional desktop replacement. Savings were reallocated to increasing primary bandwidth and setting up a redundant Internet connection with a separate carrier.

CloudOffice also created the off-site data backup solution for the company, and increased mobility by loading the VDI on additional devices, such as iPads.