Short-Term Loan Company

About the Client

This financial company serves the community as a short-term lender, providing customers with low-interest rate loans. With over a decade of expertise in the financial services industry, their simple business model delivers a signature loan product that is unique to its customers. 

Pain Points

Leveraging a small in-house IT staff and a few local managed services providers, this company experienced multiple IT challenges. The firm’s MSP encouraged them to use outdated equipment and they became extremely non-responsive when the company needed support. With 57 locations, they were frustrated with poor service, and their IT team was struggling with mundane day-to-day IT tasks preventing them from focusing on business strategy. Employees also expressed their frustration with latency, frequent application downtime, and poor user experience. They needed a cloud solution that addressed their desires for a centralized and managed IT environment that was scalable, accessible, and secure. The company also needed serious help with compliance, identity management, data leak prevention, and access controls.

Solution

RapidScale’s CloudServer and storage offerings provided a customized solution that delivered comprehensive day-to-day IT management while hosting and managing data applications in a centralized environment. CloudBackup provided reliable, secure and efficient backup of important company data. The CloudRecovery solution also brought high availability and redundancy that assuaged company leadership’s concerns around downtime and data loss. RapidScale’s SD-WAN solution mitigated the company’s pain points around latency between multiple locations and enabled intelligent quality of service routing to prioritize the company’s network traffic.

This entire solution, which consolidated the client’s expensive MPLS network and eliminated rising costs from an inflated MSP contract, now saves them $30,000/month. Cost savings aside, they now receive more bandwidth, better connectivity, and superior customer experience.

Why They Chose RapidScale

The primary differentiator was RapidScale’s ability to provide a single source to address the company’s entire set of IT needs. RapidScale provided resiliency, scalability, and flexibility for the client’s IT infrastructure and centralized connectivity for multiple locations. While the MSP failed to provide any strategic improvements to their outdated systems, RapidScale brought to the table a strong team of strategic cloud engineers that were able to create innovative solutions, deliver significant upgrades to the client’s IT infrastructure and meet their security needs.

With help from their technology advisor and RapidScale, the client gained more visibility, better reporting, and tighter controls of their network. RapidScale’s ability to effectively manage software patches and updates eliminated the client’s burden of managing mundane IT activities and allowed them to focus on more strategic business projects.