Southern California city department

About the Client

The customer is a Southern California city department with 40 users. The department had been relying on the local school district’s IT solutions, which had numerous issues and lacked support. The city department manages three separate locations: City Hall, the fire department, and the Public Works office. The city ran all of its IT through the school district for financial reasons and a lack of internal resources to operate IT on-site. In order to address their IT needs, the Finance Director assumed the role of IT manager on-site to attempt to correct any issues the staff ran into.

Pain Points

Having the Finance Director in charge of IT took time away from daily operations and presented inconveniences on a daily basis. The city department experienced poor support, a limited budget, a lack of oversight, universal access and independence, hardware and licensing needs, and high IT department rollover. The department needed to move away from being completely intertwined with the school district’s unreliable and unorganized environment.

Opportunity

After being introduced to the opportunity through a sales partner, RapidScale’s team of experts analyzed the customer’s needs. The city department requested quotes for three solutions: CloudOffice, and CloudServer. The city was unable to afford all three of these services right off the bat, and planned on starting with what the budget allowed. This would require integration with their old, outdated network. RapidScale presented the client with an initial solution consisting of only pieces of the three solutions. This created a partial solution that didn’t quite cover the city department’s full needs. The RapidScale team warned that this partial solution wouldn’t work with the city’s old network configuration, but they moved forward with the implementation due to the lack of budget. As predicted, the department faced initial failure. They jumped between outsourced IT solutions and found that nothing would fix the network issues to allow for the partial cloud to function at its peak efficiency.

Solution

The city department ended up presenting the lack of efficiency with the initial solution to the budget overseer and pushed for the full RapidScale migration that had been initially requested. RapidScale moved forward with its CloudOffice and CloudServersolutions. As a result, the city department experienced internal support and eliminated the budget wasted on external support. By pushing to implement the full cloud solution, the department received a fully operational IT solution backed by RapidScale’s 24x7x365 support.