Waste management company

RapidScale Solutions

About the Client

The customer is a waste management company is based in Los Angeles, CA with 200 users, alongside with 3 IT staff members. They recently acquired a 50 person company and the company experienced challenges through the inorganic rapid growth. The company was not ready to move on to virtual desktops at the time. The opportunity went dark for a few month, until the business reached out to RapidScale again as the desktop experts.

Pain Points

The company had experienced rapid growth through acquiring 50 new employees in their company. With so many changes stemming from the acquisition the company felt they were not ready to move on to virtual desktops.

Opportunity

The opportunity rooted from a client event that RapidScale sponsored. RapidScale originally was brought in for an email solution but also pitched virtual desktops, the opportunity went dark for a few months, until the company reached out to RapidScale again as the desktop experts. The customer was acquiring a 50-person company and wanted to use it as a test care for virtual desktops.

Solution

RapidScale presented the customer with a solution to address their pain points. Per their request RapidScale implemented CloudDesktop for 50 users and provided CloudMail solution to implement in their business plan.

Through RapidScale’s SE providing a demo environment to the customer, they were able to get hands on experience with Cloud products. The operations team approved a 60-day satisfaction guarantee while the implementation engineers helped fine tune the solution and made sure the soft phone could integrate with RapidScale.

The demo desktop provided a real experience to the company. RapidScale was able to deliver all facets of their IT needs as shown by the partner not having to bring in multiple vendors.

RapidScale Solutions

CloudDesktop

Location

Los Angeles, California

Business Size

250 Employees

Key Issues

Rapid growth costs, C-suite not ready for virtual desktops

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I have been thrilled with RapidScale, I love the fact that when I call to initiate a ticket the technicians answer the phone. With [our last provider], we left a message then had to wait for a technician to call back. Sometimes this could take days! Thank you, I am really happy with your services.

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The level of service that we have received from RapidScale has been completely awesome. All of our IT team and the owner has commented on it. You guys are doing a fantastic job!

Working with RapidScale has been great so far. Our organization had a lot of our servers in-house and it was such a pain. It’s 1,000 times better now that we moved it all to the cloud.

RapidScale quite literally re-invented our IT situation. It was a complete mess before and we are absolutely THRILLED with everything that they’ve helped us to accomplish. Our network runs smoother and our virtual environments are the best addition we’ve made in a very long time.

I LOVE THIS TECHNOLOGY. I am so excited to be in this new phase within our organization. As a proud partner of RapidScale, this week alone I’ve dealt with 3 major consultations in Colorado with hundreds of employees each! This technology is truly exciting stuff. They make the process so easy, from training, to quoting, to installation! I LOVE HOW EASY THAT WAS. Amazing. You all ROCK!