Great customer service used to simply rely on friendly phrases and efficient service. As long as the team was polite and accommodating, guests likely had a happy experience. Today, that’s no longer the case, as the growth of technology has affected businesses in all industries. Now, customer service depends on so much more and its success is based on the technology made available to guests. The hospitality industry is quickly realizing its need for greater operational efficiency and improved customer service that acknowledges this increased use of technology. Not only do Wi-Fi needs have to be met, but guests are also expecting extra online tools and personalized services.
Many hospitality organizations have already made the move to cloud computing, as they’ve realized it can improve the end-user experience while also improving spending and overall internal efficiency. The hospitality industry has never before had a solid, scalable solution that helps businesses avoid spending too much initially on equipment that soon becomes inadequate.