Our support goes way beyond troubleshooting and resolving issues. We share our technical expertise, helping your IT resources understand how to manage the technologies your business depends on for productivity and growth.
We Know Your Cloud
No one supports your deployment better than the company that developed, migrated and co-manages your cloud environment.
We offer complete support for any issues within the RapidScale infrastructure, supported applications and cloud platform.
One-on-one live representatives and in-house technical support team are open for business 24 hours a day, every day, just like you.
Multiple Communication Channels
Contact our support engineers via our customer portal or phone; we make it easy to open a ticket and stay in the loop.
Leveraging Technology Partners
We maintain tight relationships with all our technology partners. These relationships extend into escalations and support when necessary.
Our RapidResponse team is staffed with level 1 to level 3 help desk and support engineers, trained and certified to deliver quick, reliable and effective results.
RapidScale Technical and Cloud Support Services
We provide end-to-end management and monitoring of your environment, blending deep cloud migration and data hosting experience with established and emerging cloud optimization technology solutions.
Infrastructure as a Service
Security as a Service
RapidScale Response Times
RapidResponse Support provides industry-leading response times. Priority levels are assigned to all incidents, both system and user generated, per the levels below.
Raise Your Expectations with RapidResponse Support
RapidResponse Data Sheet
Learn more about the advantages of engaging RapidScale for technical support and training.